Merry Plumbing

Elaine E.

Unbelievable service. I had a pipe spring a leak in my back yard and TODD put on a ""temporary clamp"" that he charged me $17.75 plus tax (selling for $2.97 on Amazon). It took him 1/2 hour to do the work and charged me $135.00 labor. Total bill with part, labor and trip charge was $169.39 for a ""temporary fix"". I now have to find a real plumber to come out and ""replace"" the pipe. What a colossal rip-off. Buyers, be very aware!!!

Brian K.

Most dishonest company I have ever dealt with. I am forced to use this company due to my HOA and I am now stuck with a $140 bill for some plumber who did absolutely nothing to fix my drain.

It's so depressing when businesses stoop this low in quality. Absolutely terrible and shady.

Mary T.

I own a unit in a condo complex, and a tenant called me to report two issues: (1) a sink with odor when water is used in the sink and (2) leaking shower and tub.

I initially reported the issue to my HOA in May 2016, and my HOA recommended and contacted Merry Plumbers, who they used for the apartment complex. No one responded. Subsequently, I followed up with the HOA (who are very responsive) and they were surprised to hear that no one contacted me. I was informed that they immediately had requested that the company follow up with me to schedule an appointment. They obviously had not done that. Several calls later and two months later, ""Larry"" finally stopped by my unit to check out the odor problem, while he was already at the property.

He was in a hurry and was short on time, and was not able to diagnose the issue in the 10 minutes or so he was in the unit. We rescheduled a follow-up visit to investigate.

The second follow-up visit occurred, and while he was able to say that a part was required to address a leaky shower head (separate issue that came up during the visit), he was not able to diagnose the problem with the sink odor or come up with what could be causing the issues. (He did take a sample of the water that ""didn't smell"" to see if anyone in his office could figure it out. Unfortunately, he also left the bottle of water in the unit and didn't take it with them so who knows what his coworkers would've said). He also couldn't say when he could come back to fix the shower head or look more into the sink issue because of his schedule. This visit also lasted approximately 10 minutes.

Frustrated, I called several local companies and reached Bubbles Plumbing & Electrical who immediately diagnosed the problem over the phone. (I actually got calls back from other plumbers and they were able to immediately diagnose the sink problem as well). They set up an appointment, visited the unit, and immediately fixed the problem within 24 hours. Bubbles Plumbing & Electrical, charged me only for parts and labor, and not for the visit out to the unit. Quick, prompt service and diagnosis of 2 issues totaled a reasonable $275.00 (no minimum service charge).

Let's contrast this with Merry Plumbers. Today I got the bill in the mail from Merry Plumbers for $104.00. I called to ask about the bill because ""Larry"" did not diagnose the original problem or fix the leaky shower head. While the lady was nice enough to waive the ""$14 truck operational surcharge"" (which seemed like the RIGHT thing to do since he was scheduled to already be at my apartment complex the day he stopped by the unit), she stated that the $90 minimum service charge was required - IRRESPECTIVE IF THE PLUMBER ACTUALLY DIAGNOSED THE PROBLEM OR DID ANY WORK.

My experience with Merry Plumbers has not been merry, and I will never use them again. Only use them if you wish to conduct business with folks who have questionable ability to timely respond and schedule inspections and technicians who apparently do not have time to really try to pin down/narrow down the potential causes of a plumbing issues. In fact, per my conversation with their office today, they can bill you the $90 even if (1) they are there for 10 minutes and (2) even if they cannot diagnose the problem and come up with any recommendations.

J K.

My bathroom drain was slow and I called this company because my apartment complex primarily used them. When I called them out, the guy removed the pop-up drain cap and washed it in the sink. He tried to convince me that this was the problem when it was not clogged at all. In fact, there was no hair on it, only slight residue. Secondly, he put a snake in the drain, turned it on for 1 second, pulled it out with nothing on it, and turned on the sink. The water was draining EXACTLY the way it was before. He proceeded to try and convince me that the drain was working MUCH better than before. I disagreed with him but he kept pushing. I am now stuck with a hefty bill for someone spending 5 minutes on my drain and not making any improvements.

One star because I had to give something. This may be due to an experience that reflects one of their plumbers but after reading all the reviews, it looks like there is a problem with the entire company.

Fred M.

this review is long overdue.

i had this company come help me with 2 properties when i used to live in los angeles.

i find that a lot of times, yelp reviews aren't really that accurate. sometimes a company has 5 stars, and i use a 5 star company only to find out that the people who work there are dicks who don't care about you and just want your money.

merry plumbers is good, and they are genuinely good people.

i used this company a year ago. i spoke to, i think, the president of the company and john. they were both really great.

i feel bad, actually, because john came to my house, and i was watching videos, and i didn't hear him ringing the doorbell. i called the company and said that john never showed up. but then later, i realized that he left a paper notice on the porch light saying that he came by and rang the doorbell, but no one was home. it was completely my mistake, since my videos were too loud. i called back merry plumbers and told them what happened. john came by and was very friendly, and was not bothered by the fact that he had to come by a second time.

a lot of times, people are nice just because they are being ""professional"" and want your money, but i felt like the employees at merry plumbers are genuinely good people, and they are nice, just because that's who they are, not because they want your money.

Sj D.

Merry Plumbing bought out my A/C installation compan, Carreon, and they decided NOT to honor any of the service contracts offered by the old company. Just bad business. If you had your system installed by Carreon, DO NOT expect the same level of service. Those ""mom and pop"" days are gone and the new company is HAPPY to hide behind their new ""corporate"" face to sidestep what SHOULD have been their responsibility in taking over Carreon. I will need A/C service for the next 10 years on my existing system, and then may need an entirely new installation after that - too bad the new company was not interested in all that future business. Their loss.

Michele V.

For more than 10 years I have used Merry Plumbers to resolve various issues ranging from fixing leaky faucets to installing new toilets to routine maintenance of the sewer line at my house in Pasadena and have received consistently excellent service. The front office is efficient and friendly and the plumbers are skilled, pleasant, and professional. I recently remodeled the bathroom in my house using Merry Plumbers as the plumbing contractor and as project management. The project was well planned and managed such that it finished within budget and schedule and the results are fantastic. The remodeling process itself was a minimal hassle for me since the house was left in good order at the end of each day and I was kept abreast of progress and issues. While all the plumbers I've met from Merry Plumbers have been capable and agreeable, I am especially impressed by James. He managed my bath remodel and in addition to being an expert plumber he has excellent project management skills. He is able to select qualified and reliable subcontractors and negotiate fair prices and then ensure that the work is performed adequately and per schedule. I've also had the opportunity to interact with the owner of the Merry Plumbers and he cares very much about the quality of the work his plumbers perform and his customers' satisfaction. This is a quality company and I highly recommend their services.

Melecia R.

Absolutely great!! These guys always do great work and I recommend them to anyone. We have had issues with both the kitchen line and the line to the main (this is an old house). They have provided fast, complete service and give honest answers.

Matthew W.

Last night, when many months' worth of kitchen sink cloggage suddenly blurped into my bathtub at 4 am, I was totally freaked out and overwhelmed. But then today, John from Merry Plumbing showed up right away on very short notice and took care of everything in a matter of minutes. He was so courteous and friendly, and I am immensely grateful and relieved for the excellent service. Thank you so much!

Pat P.

I have used Merry Plumbers for the past 15 years, and each job they have done has been outstanding. This is the first time I've ever written a review for anyone, but today William at Merry Plumbers replaced a kitchen sink in my guest house, and he did a remarkable job. He replaced a bar sink with a larger sink and so there was extra cutting through a laminate countertop to enlarge the opening. The countertop looks good, the new sink is secure, and the new copper plumbing under the sink is perfect. No leaks and beautiful too! William made the extra effort to locate a Kohler sink for the space, and it's obvious he prides himself on doing a superb job. One other important thing: William was very reliable and showed up when he said he would Thank you, William and Merry Plumbers for the quality work. I highly recommend Merry Plumbers for any plumbing jobs.