Merritt Plumbing & Heating

Johanna W.

I had a very good experience with Merritt Plumbing. They came out and gave me an estimate, completed the work, and then followed up to tighten something for me. I also really appreciated how they treated me. I'm a single mom and I don't know a ton about plumbing- the guys explained everything to me and didn't speak down to me when I asked questions. I will continue to use them for my plumbing and heating needs.

Valerie V.

Thank you guys for your speedy response and service. In a time of high stress with a water leak, you guys eased my worries. Thank you!!!!

Kayleigh A.

They replaced my water heater the day after I called them and for a good price!! Prompt and professional!

Erin R.

Merritt has always been very responsive when we have a heating or plumbing issue. They are knowledgeable and friendly and fix the problem fast without price gouging!

Keith J.

We hired Merritt Plumbing & Heating to install a stand alone tub and sink in an already plumbed basement bathroom. We were quoted the job to 1000 dollars but dependent upon any unforeseen issues which may arise. Two men were sent out to complete the job (over an hour late), one clearly being an apprentice in training. I showed them the bathroom and they appeared to begin working on the task. I had to leave around noon which I informed them of. I got the kids loaded up and started to make my way out of the driveway when I realized that I had left my phone on the kitchen counter, I walked back into our house to find one of the men in the upstairs dining room (which he quickly began making his way to the upstairs restroom upon seeing/hearing me). When my wife and I returned that afternoon, we anticipated seeing some form of progress...they had dug a hole in the concrete and ran a line from the hot/cold lines about 3 feet to where the tub would sit. My wife then had to contact them to find out what was done, they lied about what they had told me (which I don't take to kindly) and told her they could return in two weeks? What...two weeks when you tore up our bathroom and completed the same thing I could have done as a novice in a day??? We called a competitor (Marv's Plumbing) and Chris came out to take a look at the what they could do and pointed out that they would have to redo what was done by Merritt. Much more professional and sent someone out in two days. Marv's completed the job in 3 days (1 day he was called up for an emergency). Total bill was approximately 1150 dollars from Marvs and Merritt attempted to charge over 1000 dollars for less than one day's work. My wife attempted 3 times to call Merritt and discuss bill...told she would receive a callback each time (never got one). I then had to leave a threatening message to get a callback (finally). Man was angry and stated I had signed the quote (yes, for the timely and correct completion of the job). I stated that their work had to be corrected by another company, he claimed their men were on site for 9 hours (lie because we returned that afternoon and they were long gone), agreed to pay 760 dollars just to be done with it but I feel we shouldn't have had to pay anything...I would advise to stay clear from this company. After the incident we began hearing horror stories from other people and their experiences with them as well! Yikes! Wish we would have known earlier!

Emily S.

Dave and Dave were the guys I dealt with and they were courteous and professional. The work was completed in a timely manner and when it turned out my gas valve was the issue and not the thermocoupling; what I liked the most was they were honest about it. My water heater is a good two years past its prime and the gas valve is one that isn't made anymore, replacement valves *could* work but it could not. Dave gave me the price of the two options replace valve or replace water heater. A new valve might seem like the way to go since it is cheaper the best bet was, being as my water heater had outlived itself by a few years already; to get a new one. His estimate on installation and a new water heater was fair and honest and it was obvious he cares about his customers. He gave me time to think about what I should do, new water heater; there's no sense in waiting for the tank to burst or paying 500.00 for a fix that doesn't work. Also, the minute he heard that it didn't fix the problem he refunded my payment for the thermocouple install.

Danny M.

Outstanding service showed up on time and completed the replacement of my hot water heater in just over a hour. Est was also good. They did a fine job cleaning up.