Merrell Plumbing

Padraig W.

I scheduled an appointment nearly one week in advance for an estimate on a substantial reconfiguration of the bathrooms in our house. The office person stated that we would be the first appointment and that the person would contact me before going. I explained that it would take me about 30 minutes to get to the property.

This morning I received a call around 8:30 from the guy saying that he was on his way and would arrive in 15 minutes. I rushed to get to the house and waited only to get a call from the office person stating that the technician would not be there this morning but would be there around 1PM!

I explained that I drove all of the way there to meet him at the time that he specified and that he can keep driving since this incompetent company cannot even get scheduling commitments correct!

Too bad that this mismanagement of schedules and lack of customer service awareness cost them a job that we had a budget of $30K! I am sure that I am not the first or last that will have this problem.

BEWARE of shady business practices by Merrell Plumbing.

Cassie T.

This place sucks. I scheduled a technician to come out to fix an issue with the showers hot water not lasting. On monday, a technician came out and informed me they needed a part to be shipped. I called and checked and they said it would not come in until friday...so I waited 5 days only for another technician to come out and fire it up and say ""it's working fine."" I have been waiting for 5 days for my family to take a shower but ok then... Then another technician comes out and tells me it is not the hot water heater at all, it is actually a shower valve issue or pipeline issue. Why couldn't you tell me that the very first day they came out here and save me some time? I have a 5 month old at home and no one has time to sit around and wait. No sense of urgency at all!

Mary Anne M.

We had to have our water heater replaced over a weekend and chose Merrell Plumbing to do the job. They sent us John, who was great. Professional, immediately put covers on his shoes before coming into the house, got right to work and cleaned up so that we wouldn't have even known he was there. It's not an inexpensive proposition to have this done on the weekend folks; so be prepared for that. The only complaint I have is that they did not tell me (until it was time to pay) that they charge an additional 4% to use a credit or debit card. I understand vendors pay to accept credit cards but isn't that a part of doing business (?) and let's be honest they were charging $234 an hour. That said; I would do business with them again based on our experience with John; but I do think they should rethink their credit card policy.

Randy G.

I had an issue with my hot water heater. Merrell Plumbing was close to my business, only a 2 or 3 miles away so thought that would keep the costs down. Was I ever wrong! The person who came was only here 10 minutes and charged me $150 to relight the pilot light in my hot water heater. I call that robbery. Wont use them again.

Kirby O.

They came to check out the job on the first day & we were told we had an ""easy"" plumbing job. We were also told would only take a ""couple hours."" They scheduled to start work the following business day. Long story short, they stayed WAY longer than what was originally said with out any further communication. Every time we asked what was going on, they still didn't communicate. To top it off...the faucet wasn't screwed in properly and the hole was drilled in the wrong place-in our brand new tile. Also, the pipe leaked onto our basement floor. We were overcharged by ALOT. They came out & fixed the issue (they created) a few days later & still refused to lower the bill. The mis-communication is eye opening. After many phone calls we finally spoke w the owner-who accused us of lying and said he will ""gladly"" take more from us than the actual bill in court. The owner is unprofessional and mean. They stand behind employees who don't do their job correctly & treat their customers poorly.

Debra L.

I don't understand the negative reviews. I know plumbing is expensive but Merrell Plumbing will always be on my contact list. I had extensive problems and, not only did I not have to replace any busted concrete, the price I paid was under the estimate given. All of the guys that did my work were professional, friendly, and informative. I couldn't be happier.
Debbi L.

Guy K.

After discovering an underground pipe would need replaced, I contacted a few different plumbing services. Ben from Merrell came out and bored a new hole under my driveway, saving me the hassle of breaking up the driveway, trenching, and repaving the driveway. They were very professional and came out in a timely manor. They also stayed true to their quote, which in my opinion shows how honest a company they are. They ensured I was satisfied before they packed up and left. I will be recommending them to anyone asking.

William C.

Montgomery County Water District claimed there was a water leak on our side of the service, so I looked for several quotes from licensed plumbers. Merrell Plumbing was the first one to get back to me, and provided a quote for fixing the leak, and installing other service upgrades required by MCWD. The quote included all permits and inspections, and regrading the excavation. When Merrell completed the job, MCWD was unavailable for inspections, so they took photos of the fix, and filled in and graded the hole. MCWD showed up a week later demanding to see the fix, and wouldn't accept the photos as inspection evidence, so Merrell re-excavated for the inspector. There was no extra charge for the extra work. All interactions were prompt and professional. Oh, and there was no leak, at least not on our side of the service. Thank you, Merrell Plumbing, and thanks for dealing with MCWD.

Susan F.

They came out and charged me 243.00 to fix the chain from the flush lever of my toilet. Two weeks later it is not working. Called them to come out and re-fix it. They said they could only come out during their ""regular hours"" to refix, as I would have to pay extra for overtime past 5 or on a weekend. To refix a bad job which should have never cost that much anyway? Definitely a company that does not stand by their service. The customer obviously is last. Beware.

David Y.

My mother had a new sink installed with her kitchen reno. The sink clogged a couple months later and the plumber said the drain was not installed correctly. Ok. Expensive fix but I understand, to not have an issue anymore. 2 months later the same thing happens and now the repair bill is MORE expensive for the same fix that they did last time.