Merit Plumbing Services

Susan A.

Mike was referred to us by our builder. We originally needed him to replace a hot water heater in a rental property. He showed up on time as promised. We then had a waste water pipe break and he replaced that as well. All work was done in a timely manner and very professionally. Bonus...great sense of humor and personality! I highly recommend him!

Jassae P.

Called for service to fix my garbage disposal since it was clogged. They had a job near by my place and ended up being able to fit me in about 2 hours after. Sam was awesome and kind, he was able to take care of it within minutes. I will definitely be using them in the future. Thank you for great customer service from the front desk to your plumbers!

Laine B.

The guy that came out fixed our leak quickly and did a great job and cleaned all up after we were very pleased

Alex H.

I needed my kitchen drain snaked. I had already disassembled the PVC drain pipes and put down towels under the sink, making it very straightforward. Their guy Sam was very polite, clean and did make sure to go all the way to the main line. The clog was not a large or complicated one - he pulled out only black grease (must've been there from prior owners). He was working on it for no more than 30 minutes and said he had to check with the owner, Mike, to see how much they would charge. That was worrisome, as it should be pretty straightforward pricing. Mike told Sam to charge $179. I have paid $50-$79 in the past and granted, with inflation, I could see paying $99-$120, but $179 is totally overpriced. I understand that they have overhead, but come on! My housemate had gotten their name from her sister, so we figured we'd give them a try, but we will never use them again. I will call my regular plumber, who does good work and never overcharges me.

Kathleen B.

I called Mike from Merit early this morning and he made every effort to make our home a priority due to the fact, we had to completely turn off the water to the entire house. He called to give me his approximate ETA and sure enough, he was right on the money. He did a thorough inspection of our home to rationalize a huge roof leak directly above our kitchen........no pipes on the roof....water heater was good to go....filtration system was good plus the entire irrigation to our lawn was assessed.....He was totally flummoxed but due to perseverance, grit and past experience he concluded the problem was with the neighbors irrigation system which was shooting water at least 14 feet into the air and flooding my roof...holy moly.........case solved! I admire his tenacity as well as his professionalism.......Thumbs up to Merit Plumbing!

Mortimer T.

It's so sad that I have to write this review. We had worked with these guys before, and had spent around $3,000 for good work. So we of course turned to them when we got a new house.
We paid around $250 to have the plumbing checked out including the main sewer line (they even gave us a DVD), and noted that one of the bath tubs did not drain. Our realtor was present, and we asked why it didn't drain. ""Well the cord that holds the internal stopper feels like it's not connected, that's all""
We called it good, bought the house, then I took apart the drain mechanism and found that everything appeared in working order. Called them back out and after cutting a hole in the wall, they announced that the P trap was rusted and the pipe was clogged, hence no draining of water. Repair would entail pulling out the toilet, removing floor tiles, and jackhammering through concrete to get at the pipes. Basically, an incredibly more complicated repair.
My wife stated, quite reasonably, that since they inspected the plumbing and called it good while assuming that the clogged tub would be an easy fix without actually investigating, we wanted to think about proceeding with the repair. They had not begun work; only turned off the toilet water. So a few days later I hear the doorbell ring and they are back and ready to go- though we had not called them.
My wife then asked Mike (owner) to come out and discuss the situation, but no one showed up to our house at the agreed time and when she called he was quite defensive and didn't ""want to waste any more gas driving out there"". He was very evasive and seemed to not agree that his company had even been out to camera our sewer line. I have the cashed check and DVD to prove this.

What would have been appropriate and reasonable (and made us quite happy) is if he would have said yes, we should have looked into the drain issue more thoroughly before calling it good- as you paid for an inspection and closed on the house with our advice that it was a simple fix when in fact it turned out to be a major project- here's a 10% discount, but instead we were met with defensive comments about him not wanting to ""waste gas"", and denying that he inspected the house at all

We had another company come out and they quoted us $2-5,000... ugh. So with the help of a very handy friend we were able to remove tiles without breaking them and cut a small hole in the concrete exposing an intact P trap that was totally filled with rocks and dirt. Finally everything works!

Being treated this way by Merit was shocking, absolutely unacceptable, and downright shady. As such, we are looking into how to report them to their board and complain with the BBB.

Kirk E.

3rd time I have used Merit. This time I came home to leaking water heater on a Friday night: Merit came out first thing Saturday a.m. a couple of hours later I have a new more efficient water heater. They were easy to work with, professional and communicative. I see no reason I will not continue to use them in the future. I could not ask for anything more in a plumbing service.

J S.

merit worked at my house a few times always on time !!! prices are very good ( cheaper than other companies I called them to fix my garbage disposal they fixed it there was another problem with a sink that I forgot to tell them about chad also fixed it he had to make 2 trips to 2 different places to get the part didn't charge me extra trip charges !!!! wowww they do great work great prices !!! I used other plumbers in Arizona they are the best so far !!!!!!

Nick O.

Merit plumbing was quick to respond and can get work done in a timely manner. They came out same day, went to the warehouse to get the unusually part I needed and still got back to me same day. Thanks for the timeliness.

Kaden D.

Merit plumbing is superb the guys there are very knowledgeable at what they do and watching them work they have fun doing it . It was a joy to have them solve our plumbing problems fast and efficient and at great rates
Thanks guys , if we need you again we will always call Merit !!