Merit Plumbing Services

Kathleen B.

I called Mike from Merit early this morning and he made every effort to make our home a priority due to the fact, we had to completely turn off the water to the entire house. He called to give me his approximate ETA and sure enough, he was right on the money. He did a thorough inspection of our home to rationalize a huge roof leak directly above our kitchen........no pipes on the roof....water heater was good to go....filtration system was good plus the entire irrigation to our lawn was assessed.....He was totally flummoxed but due to perseverance, grit and past experience he concluded the problem was with the neighbors irrigation system which was shooting water at least 14 feet into the air and flooding my roof...holy moly.........case solved! I admire his tenacity as well as his professionalism.......Thumbs up to Merit Plumbing!

Mortimer T.

It's so sad that I have to write this review. We had worked with these guys before, and had spent around $3,000 for good work. So we of course turned to them when we got a new house.
We paid around $250 to have the plumbing checked out including the main sewer line (they even gave us a DVD), and noted that one of the bath tubs did not drain. Our realtor was present, and we asked why it didn't drain. ""Well the cord that holds the internal stopper feels like it's not connected, that's all""
We called it good, bought the house, then I took apart the drain mechanism and found that everything appeared in working order. Called them back out and after cutting a hole in the wall, they announced that the P trap was rusted and the pipe was clogged, hence no draining of water. Repair would entail pulling out the toilet, removing floor tiles, and jackhammering through concrete to get at the pipes. Basically, an incredibly more complicated repair.
My wife stated, quite reasonably, that since they inspected the plumbing and called it good while assuming that the clogged tub would be an easy fix without actually investigating, we wanted to think about proceeding with the repair. They had not begun work; only turned off the toilet water. So a few days later I hear the doorbell ring and they are back and ready to go- though we had not called them.
My wife then asked Mike (owner) to come out and discuss the situation, but no one showed up to our house at the agreed time and when she called he was quite defensive and didn't ""want to waste any more gas driving out there"". He was very evasive and seemed to not agree that his company had even been out to camera our sewer line. I have the cashed check and DVD to prove this.

What would have been appropriate and reasonable (and made us quite happy) is if he would have said yes, we should have looked into the drain issue more thoroughly before calling it good- as you paid for an inspection and closed on the house with our advice that it was a simple fix when in fact it turned out to be a major project- here's a 10% discount, but instead we were met with defensive comments about him not wanting to ""waste gas"", and denying that he inspected the house at all

We had another company come out and they quoted us $2-5,000... ugh. So with the help of a very handy friend we were able to remove tiles without breaking them and cut a small hole in the concrete exposing an intact P trap that was totally filled with rocks and dirt. Finally everything works!

Being treated this way by Merit was shocking, absolutely unacceptable, and downright shady. As such, we are looking into how to report them to their board and complain with the BBB.

Kirk E.

3rd time I have used Merit. This time I came home to leaking water heater on a Friday night: Merit came out first thing Saturday a.m. a couple of hours later I have a new more efficient water heater. They were easy to work with, professional and communicative. I see no reason I will not continue to use them in the future. I could not ask for anything more in a plumbing service.

J S.

merit worked at my house a few times always on time !!! prices are very good ( cheaper than other companies I called them to fix my garbage disposal they fixed it there was another problem with a sink that I forgot to tell them about chad also fixed it he had to make 2 trips to 2 different places to get the part didn't charge me extra trip charges !!!! wowww they do great work great prices !!! I used other plumbers in Arizona they are the best so far !!!!!!

Nick O.

Merit plumbing was quick to respond and can get work done in a timely manner. They came out same day, went to the warehouse to get the unusually part I needed and still got back to me same day. Thanks for the timeliness.

Kaden D.

Merit plumbing is superb the guys there are very knowledgeable at what they do and watching them work they have fun doing it . It was a joy to have them solve our plumbing problems fast and efficient and at great rates
Thanks guys , if we need you again we will always call Merit !!

Paul M.

I used Merritt for a remodeling but the knowledge of the plumbers was not as good as I expected,they came back twice to correct items,the last time they said it was a defective valve but I did the repair by reversing the cartridge in the value to get hot water on left and cold on right.
I would not recommend them.

Farideh T.

I do not know why they have 5 star on Yelp!! I had a big leak from my irrigation and had to call them for repair since I had to shut off the water. Javier came and after checking the plumbing decided to cap the leak for now since they do not do irrigation. He digged the area for 20 minutes, found the leak but he did not have the cap in his car!!! If you are plumber you should have basic parts in your truck. Then he went to store and when he was back it took him another 15 minutes to cap the pipe. Asked how much I owe him, he replied $300. I asked why since he spent less than an hour for the work and then he said $185 which I feel is too much for work done in an hour. The only thing that I would credit them is that they showed up in an hour but other than that i really do not think they are honest with what they charge.

John O.

Here are my responses to Michael D's ridiculous rebuttal, with a trimmed down version of my original review below them. His responses further show how they are trying to blame me for needing 5 visits to accomplish basic plumbing tasks with all brand new (NOT CHEAP, as he likes to assume) parts. Very classy for the owner to accuse ME of taking advantage of HIM. Unbelievable. BEWARE, and please try any of the other better companies out there.

1. Michael D was never once at our house.
2. ALL THREE sinks that Merit worked on leaked, multiple times, but thanks for calling me a liar. ALL THREE sinks had the original parts that your company chose to install replaced by your company with different parts on the 3rd visit.
3. The R/O was leaking WHILE they were here, and I pointed it out. They worked on it some more, then left. I didn't buy some cheap off-brand R/O like you seem to indicate despite never having been here.
4. NO ONE touched ANY of the pluming in our house until AFTER your 5th visit and I stopped calling Merit. Nice try though.
5. How do you know that the tub spout was thoroughly tested? It leaked the VERY FIRST time that I went to use it. Crazy huh?
6. It must be amazingly coincidental that 5 items that your company installed all leaked after installation. But I'm sure they were all thoroughly tested, and it had nothing to do with the way you do business and the cheap parts that YOU used (and that Justin even admitted while on the job)!

We did a lot of remodeling work in our house, and we simply needed a plumber to come in and install all the new parts. It took them 5 different visits between Justin & Javier. The 1st trip was to put everything in. We noticed shortly afterwards that ALL of our new sinks were leaking underneath into the cabinets. Our R/O system was also leaking.

On trip #2, Javier came and ""fixed"" all the leaking sinks and the R/O. But the sinks started leaking again shortly after he left.

On trip #3, Justin (the supervisor) came out and replaced a bunch of the parts that they previously installed (these were parts that THEY chose to complete the job, not parts we provided). He said these parts were no good and that he hates using them. Then why didn't they just use the better parts on the 1st trip?

Not too long after, we noticed more issues. The only sink we didn't replace, we had a new faucet installed instead. I went to wash my hands, gently touched the faucet, and it turned about 45 degrees (I have video of this). So I grabbed it with my hand, and with almost no effort I was able to swing the faucet left and right at will. Also, when I looked closer at the upstairs guest bathroom sink that we hadn't used yet, I noticed that the stopper wasn't working (that thing behind the faucet that you pull up on to plug the water). I looked underneath, and it wasn't even connected. So, Javier came back out to fix these items on trip #4.

Then, we noticed that the tub faucet in the master bathroom was leaking. So, Javier was sent back out for trip #5. Also, for our kitchen sink, we bought one of those faucet heads that you can pull out to rinse the sink. When we tried to pull it out, it went about one inch and then clanged. We could hardly even move it. So I looked under the sink, and the way everything was put together under there looked like a bowl of spaghetti. When pulling on the nozzle head, it instantly ran into other lines and got tangled. They installed EVERYTHING and had the whole space to work with and could have done it however they needed to. A handyman happened to be over when we discovered this, who also does plumbing work on the side, and he looked underneath our sink, and he just looked at me and said, ""That's just really lazy work is what that is.""

So now Javier is out for trip #5, and he pulls off the leaky tub faucet, looks at it closer and says it's defective. It's a brand new part, and I'm not exactly confident in Javier, but hey, let's hope he's right. I would have thought that a plumber, after completing their work, would check it to make sure it doesn't leak. I didn't check every faucet with them, which is why I noticed so much of this after they left. Is it too much to assume that they would have done that? If so, they would have seen all the previous leaks like I did the first time I went to use the sinks and faucets. He took out the faucet and said we had to order a new one, which we did, and it came a few weeks later, and we had the handyman install it. The handyman also caulked around the tub faucets and said he was surprised that the plumber didn't do that either. Javier then adjusted a few things under the kitchen sink, so there is better mobility for the nozzle.

He then left, and a minute later the doorbell rang. He said, ""I have to charge you $139 for the tub spout work."" Oh, you mean for the 10 minutes that it took you to take out the ""faulty part"" that you previously installed? NEVER ONCE DID THEY APOLOGIZE. I'm out of space or I would write more.

Mike M.

* Visited 9/7 to determine if we did/didn't have Poly/Pex running through our house on behalf of our buyers
* Saw a poly pipe tied to our water softener in the attic, that doesn't impact house's plumbing, and said poly was throughout
* Wiggled a valve in the wall, which moved slightly, and confirmed that meant Poly
* Quoted $10,700 to fix, but noted that it's cheaper than a $100,000 worth of damage

* Merit came back on 9/9, the day after our plumber broke holes in the wall to confirm we have all copper, and they changed course 180 degrees, but apologized for the incorrect diagnosis.

* Not sure if I'd say unethical across the board, but certainly get a second opinion when needing high dollar plumbing work!!!