Mercurio's Heating & Air Conditioning

Heather S.

Our tech, Kris, did a great job. He got to us on time, was very polite and respectful (in spite of my dogs being barking monsters), explained what he was doing, didn't overcharge me, and did a great job. No problems at all with the work- very happy with Mercurio's and Kris!

Michael R.

We used them for heat pump and furnace maintenance and were able to use a coupon that was mailed to us to get about $50 off. The staff was friendly, prompt, and professional. The service was detailed, including pictures of each point of the inspection that were shared with me afterward.

Debbie M.

Our air conditioning went out on one of the hotter days. Mercurio's was able to come out the soonest. Our service person Dani was great to work with! Problems solved & good follow up. Very happy with their service!

B B.

The technician showed up on time and was friendly and east to talk. to. The furnace was making an unusual noise. I showed him where i thought the problem was. He quickly removed the part and found it defective. Called some local supply stores and none carried my brand of furnace which is older. Recommended i get a new furnace. And set up an appointment for an estimate. I went online and ordered a new replacement part for $220 and it was delivered 3 days later

Konrad T.

We bought a newer home in Pierce County and it didn't come with AC. Duct work and furnace was all there - just no AC. Called around and got a few quotes from some unfriendly Salesmen from other companies. Mercurio's was the last quote (I sought out 4 different companies). Tom the salesman was very knowledgeable and did not want to sell us something we didn't want. He could tell I knew what I wanted, where to place the unit, and what he needed to view in my home. Fast forward to install day (no waitlist or issues with the install date - we just chose a later install date) - two technicians arrived - turned out to be an all day install (which we knew before hand). We are 100% satisfied with the install. After the electricians left, no one could explain the attic fan to us (that was part of the install) - but I will call their office to follow up to get more info. Definitely a great company with great people and products all around. Would highly recommend! ALSO - their staff came to do annual service on my furnace as well - 3 days prior to the install. Again - couldn't be happier with this company.

GM K.

They were responsive however another guy was faster at responding and getting a guy onsite to give an estimate. His estimate was middle of the road so I chose him.

Michelle M.

We just moved into a new house and had some problems with our HVAC. We called Mercurio's and they came right out. Thom and Chris looked at our system and trouble shot our issues, quickly and easily. They were professional and friendly and fixed our issues in no time. Happy clients!

Valerie A.

After suffering through the unheard-of 100 degree temperatures last year, we decided we couldn't endure another summer in our upstairs bedrooms. We had fans set up all over the house and our blinds closed, but enough was enough. When my sister said she wanted to come for a visit this summer, we knew we had to invest in having an A/C system added to our existing furnace. We got two bids that were almost identical, but chose Mercurio's because their warranties were much better. I retired from being a maintenance purchasing agent after 22 years, so I know a bit about the mechanics of A/C as well as vetting prospective contractors. Every single person involved in the project (estimator, installer, service techs and service manager, and reception and billing staff) was extremely professional, friendly, and respectful of our home, our time, and of me and my husband. We had a few glitches after the installation that were adjusted swiftly and in a satisfying manner. We couldn't be happier with our quiet, cool A/C. I would't hesitate to use this company again and highly recommend them to anyone contemplating a new heating or A/C system, or maintenance of any kind. If I could give them 10 stars, I would!

Massy A.

I want to state in the beginning the work performed by Chris and Kyle was great. They provided excellent customer service of listening and explaining the three jobs. The one star goes to the estimator Brandon. Brandon totally misunderstood what I told him about one of the jobs. Chris and Kyle told me what Brandon had estimated which was wrong. Chris re-estimated the job and explained the work that would be performed. Brandon never repeated what/how the job would be done. When called Mercurio to do the work, Brandon refused the job, because they do not work with people who changes the work statement. I did not change the work statement, Brandon did NOT get it right the first time. The estimator is the reason for the one star. Advice - Make sure the estimator fully understands what you want.

Joshua S.

We were having trouble with our Mitsubishi dual mini-split system randomly throwing error codes and shutting off. We called Mercurio's and they sent someone within a couple of days.

The technician, Loc, determined that thermistor had gone bad in one of the two units. The part was backordered, so we had to wait a couple of weeks for it to arrive. When it did Loc came back to our house promptly and got the part installed and fixed the system.

Apparently these Mitsubishi units were not designed to make it easy to replace a thermistor, but despite some frustration and high temperatures Loc stuck with it and got us up and running again.

tl;dr; the service was prompt and professional and the price was reasonable. We'll be calling Mercurio's again the next time we need A/C service.