Mend Services

Mrs. A.

Updated Review:
August 2023:
Management was very responsive to my Initial complaint and personally called me the discuss. They were quite humble about how the 'ball was dropped' and asked if there was any way they could 'mend' the relationship. I believe in 2nd chances and at the time of the call there was another plumbing related opportunity and they came through - service was outstanding. The plumber was knowledgeable, honest, respectful of my home, and very humble. The value of trust in their work ethic is invaluable. He was a great steward for Mend Services. I was very impressed.

Lisa O.

I contacted Marvin Windows on their website three weeks ago, asking for a referral in Austin. My request was forwarded to Mirror Gallery and Western Pacific in Austin as suppliers of Marvin Windows. Either Mirror Gallery or Western Pacific forwarded my request to Mend Services.

Manuel H. of Mend Services initiated contact with me and said they would be happy to provide me with a quote for four Marvin Essentials Windows. I eagerly awaited, yet I heard crickets. I sent email and left voicemail. Nothing. He ghosted me 2.5 weeks ago. If the job was too small, why did they bother initiating contact and getting my hopes up? I ended up signing up with a different company for Pella Architect because I couldn't find anyone willing to install Marvin Essentials.

paul s.

Wonderful experience. I had pipe burst on the afternoon of Christmas Eve. With the winter storm they were inundated with work but they were able to come out and fix it by 8 am on Christmas morning. The dispatch person (Maudi) and the on staff plumbers/field techs (especially Felipe) were smart, efficient and a joy to deal with. They went above and beyond! Thank you Mend Service!!

Stacey W.

Best plumbers in town hands down. On time- great communication- fair prices- skilled plumbers -amazing quality of work and people. Chris who heads up the entire plumbing team is one of the smartest plumbers I know, he always has a solution. He and his team treat every job with respect, hard work. and dedication to doing and doing it right. Cannot recommend this company enough.

Brian S.

Robert and Patrick came out ON TIME to repair an A/C system in an outbuilding. They diagnosed that a capacitor needed replacing. They also installed an "overflow" protection device to eliminate water overflowing from the unit in the attic.
A year ago they rerouted some air ducts to make them fit our use of rooms. Superb results---it is so much better now.
Very professional and personable, explaining what they were doing. Job completed in one hour. Thank you.

Andre R.

Mediocre (and this is being generous) service at a premium price is not what I was expecting. We decided to go with a 'one stop shop' like Mend to simplify how many contractors we work while being two time zones away. While installing canned lights they cut the floor trusses -- twice! They let that employee go, hired in a third party engineering company to verify their fix was sound, then patched/painted the ceiling. Prior to finishing the entire job a walkthrough was conducted via FaceTime. Our realtor offered to be at the walkthrough in-person which was a blessing - she called out how the patch/paint job clearly showed inconsistency in the ceiling (something we would never have seen on FaceTime). Mend then gave me options: either re-patch/re-paint the area where the trusses were repaired or re-float the entire ceiling. We opted for the latter. When we finally moved into the home ~ 1 week after the re-floating was finished we identified paint splatters in the wall, a slight crack in the ceiling, and additional inconsistency shades of paint on one of our walls. I spoke with the owner of the company who agreed to make it right. They agreed to come back and resolve those. I also asked them for a warranty letter for the cut trusses work they performed, which I had to repeatedly follow up on. The majority of the letter covered what the warranty does NOT cover versus what it does cover. This was Mends opportunity to earn my trust back but they failed to see that. Overall, communication was amateurish, they don't seem to be on the same page internally, and they seem to have way more business than they know what to do with so they seem to be spreading themselves thin across their jobs. Be very cautious with Mend.

To Matt and Chris (electricians) - my experience with you two was rock solid. Thank you. I recommend advocating for a retrospective on our project to identify lessons learned so your brand doesn't get tainted by Mend's mediocrity.

Jay R.

This is probably the first review I've ever written. I can't say enough good things about Mend. Thorough bid they stuck to, schedule was timely and followed, and the site visits were frequent and available on-call.

Most of all, there was an issue with a pice of flooring protection (not a Mend issue) and they made it right, and theydidnt even balk and stressed that they would not leave of finish the job until it was perfect.

Will use them for any needs I ever have with the house.

Matt W.

This review is for Matt Hurtado as much as it is Mend. I have worked with Matt twice now and he is very good and very patient. Walked us through and consulted on options and completed a medium sized project in a couple days. Was very good at dealing with our pier and beam, 80 year old house and all the quirks that come with it. I have always connected directly with him, but the billing folks at Mend are quick and reasonable.

Melissa Y.

Mend Services are hands down the BEST in town! From their professionalism, efficiency and work ethics, this entire team provides unparalleled work. We recently hired them for some exterior work, as well as some handyman services and were blown away by their detailed communication and business relationships. The lead manager on site was Tyson Hiestand. I wouldn't have chose to work with anyone else. He is very personable, pays close attention to detail and makes you feel understood. He values his relationships with his clients and staff, and delivers exactly what he says he's going to do. I am very happy with Mend Services. I would recommend them to my family and and friends, and I look forward to using them for future projects.

Tamara R.

I'm posting again after seeing a Mend truck driving around with their new slogan: "Exceptional Craftsmanship. Precision Management." From our experience, they were more like Keystone Cops! We're now 2 years after our disaster with Mend Services in building a small addition to our home (see other content posted) and still cannot get over the lack of quality that they provided - like pouring the new foundation over existing PVC irrigation lines that -obviously - we broke and water soaked the foundation of the new addition for well over a year - until we identified the problem - which they blamed on us for running the AC too cold. Overall, totally incompetent new project manager, owners blamed us and fingerpointed at the HVAC contractor, and took twice as long as estimated. Worst experience ever. They knew it was bad, as they eventually walked away from the project not even asking for some of the remaining $10,000 of the original price that was not paid, know that that would have triggered a lawsuit. They turned my wife's dream project into a fiasco.