Mega Plumbing

Todd R.

Mega Plumbing Corp should be called Mega disaster corp. I renovated my house and ordered appliances through Lowe's. Apparently Mega Pluming is the only installer Lowe's works with anymore which is unfortunate.

The dishwasher arrived and I received a 3 hr window from Mega for my delivery & installation of the dishwasher and measurements for additional appliances. I waited with my contractor from 8:30AM until Noon. The company no-showed and no-called. I called them on the tail end of the window and their guy couldn't get ahold of the person who was supposed to be delivering and installing my appliance. I was then asked to stick around for another couple of hours (because I apparently don't have to work and have plenty of hours in the day to wait for installers). I opted to reschedule. It's one thing to be late, I get it, but pick up a phone and call and let me know. Not a good first impression.

When they came back a week later, they claimed they needed to cut into my wall/cabinet to get the dishwasher to fit. I ended up having them hook up the dishwasher and leave it and had to have my builder finish the dishwaser install. My builder was less than impressed as it took them 5 minutes without having to make additional cuts. They were surprised that the installation company's people were licensed as it wasn't a hard job. Further, during this call Mega Plumbing also took measurements for the oven and cooktop install. The guy doing the measurements kept asking how much I paid for the cooktop and kept telling me ""his friend had an extra one and could get it for me cheaper..."" essentially trying to side sell around Lowe's (who I had already paid and was paying Mega for the delivery and install). The conversation with that installer was awkward and he was extremely pushy while clearly running some sort of side hustle. I reported this to Lowe's management who were less than happy, though I'm not sure they ever engaged Mega Plumbing about it.

When the guys came on a different trip yesterday to install the oven/microwave they were PISSED that my builder was there to make the cuts as they expected them to be done in advance from the measurements taken prior. After the last trip I learned not to trust Mega, their people (or their measurements). Further, Mega's guys switched from english to spanish to chat between themselves and comment on me and liberally insult me (basically calling me an asshole and venting about how my contractor making cuts is going to take an hour or more) not realizing my contractor and I both speak spanish.

In both cases, they failed to take away the old appliances. I had to go into Lowes to get those charges removed and I'm done with Mega. I cancelled my installation of my last appliance with Lowe's today just so I don't have to deal with them anymore. I'd rather not have a cooktop for two or three more weeks than deal with their BS anymore.

Mega Pluming is a terrible company, seriously horrific, and it's clear that they don't care. They know they're Lowe's only vendor in the DC Metro area and they can do what they want without fear of repercussions because Lowe's customers are stuck using them. This is what a lack of competition does. Hopefully someone else sees this review and doesn't make the same mistake I did using Mega Plumbing through Lowe's. If I could give them a rating lower than 1 star I would. They're seriously BAD.

Kirk H.

Purchased a microwave and dishwasher from Lowe's and installation was scheduled within a week - even during the holidays. Tech showed up on time, installed both very efficiently, and left our kitchen in perfect shape. He was very professional, knowledgeable, and friendly. Everything was perfect.

George P.

OTR Microwave install- Went on Lowes website and ordered a Samsung Microwave and a week later 2 guys from MP showed up (of course they or Lowes had the wrong number and never called - no biggee). They were very quiet and seemed like in a rush. They removed the old and inserted the new one above the oven in about 20min of fuss and drilling. Said they were all done and i asked do i need to look into the cabinet? Is everything ok? They said it was perfect and I'm all set. After they left I looked in the cabinet above, and there's 3-4 extra holes on each side when they couldn't line it up ,and also gouged out damage (3-4 inches) on each side of the left and right cabinet wall where the drill came into contact with the cabinet. So, I think it's safe to say, its probably the worst install i have ever had to pay for. And it was 200$.

David K.

They're installers completed Lowe's install of dishwasher and oven range. After install the dishwasher was determined to be defective as it would not drain. I inspected installers work after they left and found plug had not been removed to garbage disposal thus not allowing dishwasher to drain into disposal. Installers also had not capped tailpipe drain under sink to old dishwasher connection. I rectified both issues, problem resolved and dishwasher functions correctly to date. As a side note the oven failed to operate after initial install. They dismantled the stove interior for LP conversion and I suspect it was something they did or did not do that caused failure. A gas leak was present after installation so they replaced new gas line (new out of the box) that they had just installed. It took them 3 weeks to reschedule install of new stove after it was determined it to was defective by mega plumbing. Installers lacked courtesy, professionalism and competency. They will never set foot in my home again.

BenitaAlize L.

Had an installation arranged by Lowes
After 3 weeks of not coming and lying about installing my item They didn't seem to care .

Poor customer service and response time and didn't come prepared took two more days to come.



Although the workers did a good job once they came and installed appliance

J S.

Bought a replacement microwave from Lowes and was assigned Mega Plumbing. Fernando and one other did a great job with install. Cleaned up after and tested all functionality before leaving. I definitely recommend Fernando. One side note is the date originally scheduled with Lowes was a week earlier than actual install happened but I didn't mind and don't know if Lowes or Mega Plumbing issue. If timeliness is important, this could be an issue for you.

Shannon T.

I purchased a dishwasher through Lowes in Midlothian Virginia.
I Had to wait almost 2 weeks for Mega plumbing to get an appt for install .
Appt was supposed to be today November 19, 2022 between 12 and 3 pm .
I work night shift a little over an hour out of town at the moment .
After working all night I drove home early this morning in preparation to have the long awaited dishwasher installation.

The service tech from Mega. Plumbing calls this morning before I ever get home and wants to know if he can come now ?? I told him I was not there yet but would be in 15 to 20 minutes.
Keep in mind that my scheduled appt isn't for another 3 hours .
He said he could not wait 15 minutes for me to get home and would have to come during our SCHEDULED APPOINTMENT TIME BETWEEN 12 and 3 PM today .
I waited WITH NO SLEEP for this person TO COME BETWEEN 12 and 3 pm .
No one called or showed up .
I called the number back and he tells me he will be at my home between 430 and 6 pm ??? He shows up close to 6 pm and "" finds a leak in the double valve ""
The only way to get my dishwasher installed today is if "" I CASH APP OR ZELLE HIM $150 RIGHT NOW !!!"" He said he would then go to lLowes to get the part and come back and install my washer .
Otherwise, I will have to wait about a week to get it installed .
I questioned why he wouldn't have equipment on his truck ? He said he didn't have it .
There was no leak before with the other dishwasher , but suddenly he says there is one now ???
He said he could leave the dishwasher and I could get someone else to install after I've waited and driven over an hour to get here and waited ALL DAMN DAY !!
I called him a liar to his face because that is what he is !!!
He didn't want to do the job unless I sent him $150 ON CASH APP OR ZELLE .
He called it Zillow .
I asked him to call his manager.
Of course , he was not able to get him on the phone .
This guy who calls himself ALI is a liar .
I called Lowes and they told me this is not how it should work .
I was assured that a manger from Lowes will call me to get this straight and a refund for the installation that never happened.!
This guy took advantage of me because I'm a woman . He thought I would send him the money!!! And when I didn't, he refused to install the dishwasher.
There is nothing wrong with this valve , but if there was , I would be able to pay over the phone thru lowes with my original form of payment !!!!
Not send this character the money , so he could pocket it !???

My dishwasher is sitting in my garage because this person refused to do the job unless I sent him $150 or gave him cash . He doesn't take a check or credit cards . The reason is because he s stealing money from the customers !!

Don't use this company!! I'm sure he scams people out of money all the time ! He doesn't take credit cards , just cash app or Zelle .
DESCRIPTION : this person was a younger male between 20""s and 30 ,slim Middle Eastern young man . Slender with dark short black hair and a big round black earring in his ear .
He is a liar and a thief .
I give Mega Plumbing ZERO STARS!

Coldgrin J.

Hired through Lowes to install a dishwasher, firstly it took them a week to get an appointment out to us. Then the guy shows up, looks under the sink where the pipe connects and sees one drip of water and says he needs to replace a valve for an additional $250 before he can install the dishwasher. That valve has been there for 7 years and has never leaked the whole time it's been connected to the current dishwasher. The dishwasher only cost $400 and we already had to pay an additional $150 to get it installed, no way am I paying an additional $250 for something that's not a problem, that would then equal the cost of the dishwasher for the valve and the installation. I'm going back to Lowes and seeing about getting a full refund for the installation and returning the dishwasher as well, I'll get one somewhere else where installation is included.

Angel H.

the worst experience ever with install and delivery service
originally the install was scheduled from 1-4 pm for a dishwasher
515 no call no show, I call loWes they have no idea why no show
I call Mega Plumbing Customer service says can't get in touch with Tech,
finally says he is running 45 minutes late,
6:07 pm we are in middle of eating dinner tech/installer shows up,
I tell him he's going to have to wait 15-20 minutes while we finish dinner, he blame scheduling for putting too many jobs on him.
we finish in 10 minutes, Tech/ installer nowhere to be found,
I call Lowes rep says installer left because I was aggressively talking down to him,
Not true, all on video, not one aggressive gesture or word
call Loews this morning said they said dishwasher was not returned they assumed it was delivered and installed

going elsewhere to buy a new dishwasher

poor service on both Parties
Mega plumbing and Loews

Catherine F.

Mega Plumbing is a contractor used by Lowes for installations, the quote they provided my step mother can only be described as trying to take advantage of an elderly woman whose husband was in the hospital with severe health issues. The job was to replace an older oven with the EXACT same oven just newer. They stated that ""a 40 Amp circuit MUST be installed to replace the existing 30 Amp circuit, that the electrical junction box needed to be relocated, and that a new back panel needed to be fabricated""

Now to the FACTS. Their nuclear electrical inspector son (me) actually read the installation manual and discovered that the oven only draws 17.5 Amps. The existing 30A circuit is rated up to 24 Amps of continuous load per the National Electric Code. New circuit absolutely NOT required.

I know for a fact that they never even LOCATED the original electrical junction box since it was mounted behind the microwave directly above the oven. The electrical cord that came with the DIRECT REPLACEMENT oven reached the existing junction box with room to spare. Junction box relocation NOT required.

The cabinet never had a back panel to start so why would we need one now? NOT required.

All told the price they gave to relocate the junction box and cut a rectangle of wood plus what a NoVa electrician would charge to run a new circuit would have been over $1000 in unneeded work. I picked up the oven from Lowes myself and had it installed by myself in under an hour.

Buyer beware to read and understand their quotes and question everything before agreeing to the work.