Mega Plumbing

Tami L.

I typically shy away from writing bad reviews because I understand sometimes the experience could just be the wrong person on the wrong day. But, today changed my mind. In 2020, Mega plumbing installed a hot water heater and had me sign for the work and left while i went to inspect the work. The water heater was damaged (badly dented). I requested that they replace it and was told there was nothing wrong with it except for a few dents. I pushed back and eventually got a new water heater without any damage.
Fast forward to this morning. I called back because the expansion tank attached to the hot water heater had a pinhole leak. I left a message at 730am and then called back after 8 (when they opened). I was transferred to direct services and spoke to Jimmy. At that time, Jimmy question if I was sure they did my installation, and then ended up finding my account based on my phone number. Shortly after he stated he could have someone come out tomorrow. I asked him if her heard what my issue was and that there was a leak. He said your sink right? I repeated, no...this is for the hot water heater Mega plumbing installed. He then repeated he could have someone come out tomorrow (a full 24 hours from the time of the call). I explained there was an emergency and had to request an appointment in the event of a cancellation. I ended up contacting another plumber who was able to come out within hours. After I was able to get the expansion tank replaced, I called back to cancel the appointment. Joyce was initially pleasant, but when i asked to cancel, she asked if the issue was resolved. I stated that this was no longer a concern for Mega plumbing I just wanted to cancel, at which time she hung up. I called back to get her name and reminder her...as stated by the company phone system stated, this was a recorded line.
Their customer service is subpar. My initial experience wasn't just the wrong person on the wrong day. Their customer service is just not good. I suggest finding ANY other plumber. Be mindful...they were the contracted plumbers that were sent by Lowe's. Hope this helps someone out there. Take care.

JABBAJazz D.

Mega Plumbing installed a dishwasher i bought from Lowe's. I must say i was very impressed with their level of professionalism and the quality of their work. Melvin and his team were very prompt. Time frame was between 12-3pm and they arrived exactly at noon! The installation was seamless! They tested the washer and made sure it worked and cleaned up without hesitation. They were all very friendly and i cant thank them enough for a job well done! I would absolutely hire them again without hesitation!

Pierre E.

Terrible company forced to used them because of Lowe's. They improperly installed my gas range, would avoid at all cost.

John M.

Buying $6000 dollars worth of appliances and having them installed by this company was the biggest mistake ever. This whole process has been a nightmare. Mega plumbings communication between their customer service, technicians, and managers is absolutely terrible. I spent almost $1000 dollars to have all my home appliances installed. Was given a date of April 24th and here it is may 3rd and my family has been forced to move into our new home with missing appliances. Not only did I have to cancel my flooring install ($3000) because their scheduling issues and lack of communication within their teams and Lowe's, I lost a $1000 deposit for my flooring contractor because we needed the appliances installed to do the floors. (White lvp floors we did not want appliances sliding all over). Every time they come out to install something they found a reason they can't do it. 3 visits to my home to install a microwave, gas range, and a gas dryer. The first visit they were not able to install anything. Technicians had no materials to move an outlet 6 inches for the microwave. I let that go. But then they have consistently lied on the phone and straight to my face. Since the first visit I've called in 3 times. Talking to both customer service and the install manager himself about the gas dryer line. It needs to be extended to reach the floor for the new dryer. Saturday I call customer service and they tell me they put a note in the system for the install team to bring a longer flex line or threaded pipe to extend the actual gas line. I called the day before the install to confirm that these notes and tech will be ready for the install. Customer service says they see no note in the system about the gas lines. I asked to talk to the install manager. He says he himself put a note in the system and talked to the technician personally about the material needed for the job and assured there would be no issues going forward. They show up today may 3rd with no material. Telling me they can't install the dryer and the gas ranger the Technician tries to leave so I call customer service and let them know everything that has happened. The tech comes back in an hour later with used piping that has paint all over it. Used from someone else's home. Scrap metal. At that point i just wanted it done and installed. I'll paint the pipe. After they installed the dryer the tech then proceeds to tell me they can't install our gas range that has been sitting in my living room for a week. They again came without the proper tools to install the fire shield. I call customer service 2 times after this not understanding why they can't install the fire shield. Customer service says the tech will be able to do it if we remove the window trim which I approved. The techs loaded up the old dryer and just left. Didn't say anything. I call customer service again and the same person answers acting like they don't know who I am even tho I had called in 2 times within the hour. I was lied to by customer service and the technician about not being able to install the fire shield. Every house in the neighborhood has the same layout and they have the gas ranger next to the wall and the window. The fire shield is cut to fit around the window. They proceed to tell me again if they take the trim off they can do the install like we didn't have this same conversation 45 minutes prior. He agrees they can do the fire shield and gas range install and tells me the technician is on the way back and I even received a text from the technician saying he's on the way back. 6 hours later and they never showed back up. I've dropped thousands on these appliances and and lost money due to their scheduling and communication. If you could give zero stars I would. The fact that they have to come back and install my gas range at a later date is unacceptable and they should be embarrassed by calling themselves appliance specialists. I will be following up with the BBB and looking to receive compensation for money lost and time I've needed to take off work for these installs. Truly disappointing.

Wendy M.

Mega Plumbing in State College, PA installed my dishwater which I bought at Lowe's. Fredy arrived on time and introduced himself and his assistant. They were professional, efficient and did an excellent job. They had all the tools and parts that were needed and they protected the floor and kept it all neat and clean. In addition he showed me how to shut off water to the dishwasher if that's ever needed. Truly well done from start to finish and in an hour! I will call them (703) 503-1000 if I need any plumbing in the future.

X D.

the receptionist is rude! i prepaid to have an appliance for installatiin and will be cancelling! awful company to deal with! tell Lowes to offer another company! I will be filing a formal complaint!

Donald T.

Installers promised one thing, company (Mega Plumbing) said they didn't, ended up having to find my own plumber.

Gail M.

We bought a dishwasher and the retailer assigned Mega Plumbing to install it. I could not have been happier. The technician, Angel, was very efficient, finishing the job very quickly. He explained everything so thoroughly that he had answered every question that I had thought of to ask him! I will definitely be recommending this company as often as possible.

Christina S.

Absolutely do NOT use this company! We were forced to hire them through Lowes to install our microwave, and they were a nightmare. We ended up not using them at all because of the horrible experience we had with them on the phone.

First at foremost, they were scheduled to come between 3-6 PM on a Friday. We got a text after 8 PM Thursday saying that the time was moved to between 12-3 PM the next day. It is worth noting that this text came through after their business hours, meaning there was no way we could call them and tell them that they needed to honor the time we agreed upon originally. When we spoke to them the next day, they were eventually able to honor our original time slot.

I want to make clear that we are working with Lowes to not only address the issues on their end but also to encourage them to revisit their contract with this company. For anyone who has worked with them through Lowes and had a similar horrible experience, I encourage you to do the same.

The next day, we discovered that Lowes did not deliver the microwave with the rest of our order. We called Lowes in Laurel (even though we live in Gaithersburg) and discovered the microwave was still there. Mega Plumbing Corp agrees to pick it up for us, and we were extremely grateful. A little while later, I get a call from Mega Plumbing Corp, and I'm told that the microwave isn't there, and it won't arrive until tomorrow. Furious, I call Lowes, and they assure me that not only is my microwave there, but there are 5 people all standing there looking at it. It even has my name on the side so no one else can try to take it. They say they'll look into why the incorrect information was given out, and that from now on, any inquiries about the microwave should go directly to A, who is the distribution/pickup manager.

I call Mega Plumbing Corp back and I speak to Jay. I will be the first to admit that I was not the best version of me for parts of this phone call, and I do apologize for that. Jay's customer service was TERRIBLE. I worked in customer service, my brother has had managerial positions at 4 different companies over the years, I am very much aware that the customer is not always right. Jay absolutely refused to listen to me. I told them that they were given the wrong information, and that the microwave was there waiting for them to pick it up. All he had to do was call and speak to A directly (they spoke to someone else not even in pickup/distribution previously). Jay outright refused. I told him that I had done his job for him by confirming that the microwave was there. I also told him that I was aware they were given incorrect information, but all it would take was a 3 minute phone call to get everything back on track. He continued to refuse and implied that I was lying to him. Why would I lie? What do I get out of this? At this point, I had been dealing with this issue for over 3 hours, and while there were mistakes on both ends (Lowes and Mega Plumbing Corp), only one company admitted their mistakes and dealt with this issue with professionalism.

Finally, Jay calls Lowes and speaks to A. He doesn't come back and apologize, he simply says they'll be there between 3-6 PM. I ask what he's going to do to make this right since his behavior and customer service has been so abysmal. He says, ""We're going to install your microwave."" To which I replied, ""And I'm not paying for that installation."" Jay's exact words, I'll never forget them, were, ""Yeah, that's NOT happening."" There was absolutely ZERO apology or attempt to make their mistakes right. I pointed out to Jay that they have a 3.2 star rating on Yelp with TONS of complaints coming from Lowes customers. I asked for his name and told him I would name him personally in my review. He didn't care at all.

After all this treatment and the reviews on Yelp that talk about unprofessionalism, overcharging and property damage, my husband and I decided to cancel the installation as a whole. We don't want to associate with a company that treats its customers like garbage, which is exactly what happened here. Some compassion and a simple apology would have gone a lot way.

It is my personal belief that Mega Plumbing Corp doesn't care about their customers. They have a steady stream of customers coming from Lowes, so it doesn't matter how they treat them because they're guaranteed to get more. I am of the personal belief that unless their contract with Lowes is cancelled, this unprofessional and rude behavior will simply continue. I have expressed all of this to Lowes in a phone call and plan to do so in an email as well because it is causing them to lose customers because Mega Plumbing Corp doesn't know how to act.

Carl W.

Mega Plumbing (Brian & Pedro) did a great job installing my new dishwasher. They quickly and carefully removed the old dishwasher and quickly and carefully installed the new dishwasher. The were very professional, kept the work area protected and clean and hauled away all the packing material and old dishwasher. They made sure everything was properly installed and level and demonstrated the operation of the new dishwasher. I would recommend them again. Thanks