MD Plumbing

Julie T.

On a Saturday at about 5pm we noticed that we had a leak in the ceiling of one of our downstairs closets. We called MD Plumbing because we had used them for some work on a sump pump a few years ago (when they were Grimes Plumbing) - I remember not being particularly happy with their service, but it seemed like a safe enough bet to call someone we'd already used for an off-hours problem. At least we knew they'd come out, right?

Wrong. At 5:30 the guy who answered the emergency line told us that he'd be out in ""a couple of hours."" By 10pm, there was no sign of him. He hadn't called, and several calls to the emergency line (which is a cell phone number) yielded no answer, even though we left two messages inquiring about when he would arrive.

While we understand that the plumber could have been on an emergency call somewhere else, it could have been simple enough for him to call us and let us know he was running late. We understand that emergencies happen, but when we have water dripping through our ceiling light fixture we are certainly going to view that as a pretty urgent situation of our own.

So at 10pm we started calling other plumbers. Within an hour and a half, we had a plumber in our house who had driven down from Indianapolis (an hour drive), diagnosing our problem at midnight. And when he left at nearly 2am, it cost us half of what MD quoted us--and the plumber promised to come back on Sunday if the problem hadn't resolved itself.

It's now 10:15 am the following day, and we still haven't heard from the first plumber. The level of unprofessionalism shown by this company will not be forgotten, and I will never use them (and will make sure to let everyone I know not to call them either).