MD Plumbing

Carl G.

I just had Grimes Plumbing out to my house to install a new faucet fixture in a bathroom sink. The guy doing the job slipped as he was cutting the drain pipe, and hit the sink, which broke. When I spoke to his boss (a co-owner) by phone, I was immediately told that the cost of the sink would be my responsibility. The owner that I spoke to was aggressive and hostile from the very moment I began speaking to him. He made no effort to apologize for the damage or to say any mollifying words whatsoever. His first words to me were this: ""Sir, this is not our responsibilty. Here's what's going to happen: we will find a replacement sink and it will be charged to you along with the installation cost of the fixture."" When I objected, he told me to get off ""his worker's phone"" (it was my own phone that I had lent to the worker in question). I am a reasonable person and I am not accustomed to receiving this kind of treatment from anyone, much less a company one would expect to value its relations with its customers. Needless to say, I sent the plumber on his way. I will never call Grimes again and I will spend the next 10 years telling this account to all my friends and acquaintances. I had an electrician and a construction worker doing work on my house at the same time, and they were dumbfounded at the way I had been treated. It seems to me that Grimes just bought themselves some rather expensive and damaging P.R. The worst thing is, I originally called Grimes based on the rating they had gotten here on the HT site. My electrician later told me that Grimes is known for having the very highest rates of any plumbing outfit in town. I would advise you not to do business with them. If their rates cant purchase security for the client, they are not worth it.