McWilliams Heating, Cooling and Plumbing

Staci S.

We had a wonderful experience with this company. Jonathan fixed our issue quickly, was very honest and friendly. Will definitely use them again if needed!

Marilyn C.

2-23-23 UPDATE BELOW:

I called with a specific problem, outdoor hose spigot leaking. I was told it is an $80 flat fee, no hourly costs, plus parts. I said I figured I needed a new spigot since it's 20+ years old, so please put one on the truck. She said they always have them with them. The lady never said any more about additional costs. She should have told me. When the tech got here, he quoted me an additional $562 would be needed to replace the spigot (hose bib). And in the description it says

"replace commercial or frost proof hose bib by removing entire hose bib and installing new one. If the hose bib is a sweat on hose bib and too close to the brick wall add water line difficulty to this price as many times as it takes to cover the extra work needed to access a clean pipe to install new hose bib on."

They sent me a text asking my feedback, so I called and was told that it isn't an hourly cost, just a regular cost to anyone to replace. Why didn't she tell me that on the phone before I had to pay a mandatory $80 to hear it in person? Plus, this is not a commercial fix, it is my home!! AND, the description says if it's more trouble than they expect, they will charge me more!! OMG!

I feel like I was deceived. If they had told me there was a standard charge for replacing the spigot, I wouldn't have even had them come out. I will never ever use these people again and will advise my friends as well.

Marilyn C

2-23-23 UPDATE:

I hired a handyman who replaced the washer in the spigot's stem that goes in the wall. A $2 part. He did it in less than 30 minutes, including "chat time". I happily paid him $50 which was more than he was asking for the job.

MORAL OF THE STORY: Read all the reviews before choosing and shop around.

Dajuana C.

My husband and I are quite satisfied with the work they put in fixing an outside water leak. It's the best work effort we've experienced from anyone in this field. Thank You very much McWilliams & Son Heating, Cooling, & Plumbing for work well done.

Lucy T.

I was out of town and informed of a leak in my backyard. I called The Plumer, which is now Mc William and son. They came out, called me and said the leak was under the air conditioning slab and they needed to replace the pipe from the main line, under the slab to the house. Rather than cut the slab they were gonna dig under it. The bid was $6670.
When I returned home, I called another plumber. The leak was running parallel to the air-conditioning slab. A root had grown around the pipe. The pressure from the root had caused the pipe to crack. It took them about an hour and a half to replace the pipe. The total cost was about $450. I will never call Mc Williams and Son again. Beware! Make sure you get more than one bid.

Robert M.

Yes they fixed my leak I felt that the tech used poor judgment in fixing the issue and was wasteful in time to fix it. They respond quickly but left my job to go to another. They could have fixed mine in an hour but choose to leave a worker who found the leak before the Tech left . So They bill me for $800 because they wasted so much time. I told worker I wanted a valve added but he did not communicate that to the tech so when tech shows up to do 30 min repair he does not have tje valve and has to go to town to get it and return costing me $200 / hr because of poor communications

Jack S.

I had "The Plumber" install a water line from my kitchen sink to the back of my refrigerator. He left a gaping hole in my wall. Then, he wanted me to have the wall repaired. Sorry, but I was really upset with his work.

Eugene M.

This man has now gone into construction as well. The right thing to do was make our job right, but he chooses to think of the money.......not the service or the job being done right Marlo B. I bet you know them Dear

Marlo B.

So I have used them 4 times. Very courteous and on time. Able to diagnose the problem quickly and not overcharge. They have installed a toilet, fixed a broken pipe, set up run-off for new AC unit and unclogged a sink. I have no issues. For the sink, they came that day (the water was overflowing).

Pam T.

Started on my water leak over a year a ago. Gave me a quick fix but never completed the job. As of right now I'm still waiting for them to finish. I keep getting run around from the secretary. Always telling me they are backed up. Well now it's mosquito season and the mosquitos are nesting in the hole they created that fills with water. I would not recommend them to anyone who NEEDS a plumber.

Cindy R.

I have used this company several times and would ALWAYS recommend them to others. They are reliable and trustworthy. The 2 main things I look for in a business. So just because one person maynot like them are have bad reviews there are several more with alot of good to say. Just putting in my opinion. Thanks and God Bless !!!