McQuillan Home Services

Michael B.

My experience with this company is the same as all the others giving them a 1 star rating. Twice they rescheduled without calling and then said they did call. Next was the one week lag time for a reschedule because there were no openings.
Needless to say, they don't have a customer focus, and this really is the fault of management for letting this terrible customer service happen.

I have a saying that I never want to work to hard to give someone my money. McQuillan did me a favor and now we have a great company who took care of our problem. By the way....I'm a 15-year customer who has tremendous loyalty, and this is the first time I've written a review.

Onnie J.

A deceptive company in every way. Ali the boiler tech was 5 hours late and was rude, condescending and actually touched me inappropriately. I asked him to leave and he wouldnt go out the door. He called me a racist since he is Arabic. His fists were bunched, I thought he would punch me. When he went out the door, he would not leave the property until I threatened to call the police. I loved our plumber, but it cost $800 to snake two drains which are backi g up again after less then a month. Smaller companies warned me about the price gouging and unreliable service, but they got me with their fun-loving ads. Turns out, their rep isnt good. Another friend of mine told me later she couldnt wait to get the tech out of her house because she was so uncomfortable. Maybe it was Ali? He should be fired as he is dangerous.

Mike C.

My daughter is a single mother who had her gas furnace go out the other day. I checked the furnace and deduced the Igniter was bad. I have a bad back so my daughter called McQuillan Brothers to come out and verify it was the igniter and what the cost would be. Well, the two young service guys that came out told her, besides the igniter being bad the furnace needed additional parts, a cleaning (which to me was questionable) and that there was ""an oil leak"" needing repair. There is no such thing as an oil leak in a gas furnace. Bottom line they said the cost would be over $1500 They then tried talking her into a new furnace for over $3500. . She said she could not afford that and the service guy said we have low interest loans available. My daughter called me right away and I told her I would fix it, which I did for less than $75ny purchasing the igniter from Dey Appliance Parts!. I posted this on the web site Neighbors to alert others of this deception. Folks get 2-3 other companies quotes; and for Gods sake if you have a single daughter or mother tell them never call McQuinllan Brothers for ANY repairs.

Aimee J.

Service window was between 8-12. At 12:30 I called them and was told that the tech was still on his first job. No eta in sight. Then they texted and said they were on their way. Then they said they sent the text in error. Then I got a text at 1:20 saying a tech was right around the corner. He showed up at 2:10. At no time did anyone apologize or try to speak nicely to me. The office person, James/Jamie actually laughed at me, was rude, and condescending.
When the tech arrived he had the same attitude. Thought it was no big deal that I had taken off work because they were late.
His attitude was even worse.
These guys are scammers judging from the reviews, and I wouldn't use them if they were free.
Steer clear of this misogynistic company. They are trash. This is for the Hvac side of the business, btw.

Joe K.

I hate to say it. You DON'T want these guys at your house! They are very deceptive with their pricing. They won't give you a ball park price on the phone. The only way to get any price information is if they ""send someone out."" They know once they get there they can rope you into paying whatever they say. Even if you do have someone come out get to get a quote if you say you want to call around they will charge you a 69 dollar charge just for coming out. Keep calling until you find a Plummer or drain unclogger that will give a ball park price on the phone! These guys are the worst.

David L.

I called because of a leaky toilet. I suspected that I had not replaced the tank to toilet gasket correctly and told that to my tech Dawson. I thought it was a minor repair and would cost me $200-300 at most. He didn't take it apart to see if that was the problem but instead gave me a couple of options. The cheapest one was $1100, which he said *might* fix the problem but wasn't guaranteed. He told me it would be safer to just replace the entire toilet, which would run me about $2500. I chose not to pursue either of those options and he left without doing anything to the toilet, and I just had to pay $69 for the ""house call."" I tried again to fix it myself a few days later. Turns out I had not replaced the tank to toilet gasket correctly. Once I fixed that the leak stopped. It cost me about $7 for a new gasket. Will I be calling McQuillan Home Services again? Not unless hell freezes over.

Christine M.

Please do not hire this company. They are dishonest and unethical. I hired one of their tecs to do an AC tune up. The tech lied and told me that I needed a new AC system and that my boiler had a gas leak. All untrue and confirmed by the gas company and a reputable plumber/HVAC professional. Thier game is to tell the consumer is that their appliances are broken or otherwise unrepairable and sell them something new for a large price tag. I gave their customer service manager a chance to respond and make it right with an apology but they refused to admit to their unethical behavior. Shameful

Roberto R.

I made an appointment with this company today 9/19/2024. A guy named Lucas came over on time. The purpose of the appointment was for McQuillan to give me an estimate for changing my 50-gallon gas water heater. I asked them to quote me the price for the cheapest water heater which I had seen sold in Menards for $ 500 and in Home Depot for $ 600. The guy came over, charged me $ 69.00 for his visit and his estimate for changing the water heater was$ 13,999 which I found outrageous and asked him to leave the house.

Blake S.

They are not an honest or ethical company. Sadly, they overcharged me $4K for a small leak in my pipe.

They started by charging $1100 to find the leak. They put 3 unnecessary holes in my wall and could only point it out from several feet away. Then, they said its a level 3 leak and very complex requiring 4 hours of work with 2 guys for $2800. The next day 2 guys showed up and joked how easy a job it was and it took them 30 minutes to complete the job. Part of the $2800 was $570 for 2 elbows and a 1 foot section of pipe.

These guys are pigs at the trough. Not ethical, not professional but are borderline fraudulent - be careful!

Rich C.

Bait & Switch.

Don't fall for their special pricing.

Date the tech expended minimal effort to unclog a drain he indicated further action to unclog the drain would be an up harvest of 400%

Go elsewhere. Find someone more honest