McQuillan Home Services

Leo L.

Came out to my house on time but their price for the job that they will do was way too expensive so I told them no.

David N.

My furnace stopped working this past winter and had them out to take a look. They were on time which was good, and friendly as well. after inspecting the unit we were told the technician tweaked one thing, and it was now working. He did recommend a new part should be ordered, as well as a deep cleaning of the unit which was over a thousand dollars. The next day we noticed the furnace was not working again. We had them out again to take a look, and this time a different tech came. Again he was very nice, but after his inspection he found a cracked heat exchange, and was very surprised that the previous tech didn't find that. That didn't make me feel good, especially since it is a dangerous thing to have happen. This new tech immediately shut the furnace off and told us it cannot be turned back on. A salesman then came and offered me options for a new furnace, but they all were extremely expensive. I realize a new furnace is not cheap, but their prices seemed over the top. I brought up my issues on the previous visit and the dropped a couple hundred dollars, but with the prices I was being offered it didn't make much of a difference. I ended up going with a different, much cheaper option. I gave a follow up review on thier customer feedback survey and never heard back. Im not sure if it was an isolated issue but the first tech who they sent was certainly not qualified since he did not identify a cracked heat exchange. The techs were pleasant and on time, but it was a bad experience overall.

Elyse J.

We recently had a significant amount of work done on the boiler system and pipes in our vintage home. We're a young family that tends to DIY, but we know when it's time to bring in the pros. McQuillan carries an excellent reputation as a skilled, honest, union shop.

We had an interesting experience working with them that could have turned out very poorly. We think it's worth singing their praises still, however, because of the manner in which they responded to what could have been a bad situation. It's always good to know that a company will correct an error if it is made. McQuillan went above and beyond.

Our original bid was done by a very nice gentleman who apparently overpromised and underquoted what was to be done. Unfortunately, this didn't seem to be the first time this had happened and he was quickly let go. The short story is that our basement pipes ended up being abated and removed by a subcontractor before McQuillan's install team caught that the correction to our problem would be FAR more expensive and difficult that had been originally discussed. We were left scared and frustrated with no heat in our home and a toddler.

Within hours of the situation arising, the owner of the company was at our home personally to apologize, explain how they were going to handle it. The project was completely in no time and we were given a very significant discount to remedy the situation.

The installation professionals were thorough, profession, efficient, and friendly. Care was taken to consult with us on the placement of most every pipe to ensure it fit with our future vision and use of a very disjointed and old basement.

Despite a few hiccups along the way, McQuillan came through and did wonderful work. We will certainly work with them again when we are in need of their services.

Mark A.

Good service...but $549.00 to install a kitchen faucet I supplied? Their guy was here 1.5 hours total. Thirty minutes of that was sampling my water and trying to upsell me. When he quoted me the $549 price I asked why so much and he said it's just the company's standard fee. Not negotiable. He knew our faucet was broken, we were in a rush (non-emergency) so I just feel McQuillan totally took advantage of my situation. Will not use or recommend them again. Make sure you get some idea how much they'll charge before you're responsible for the non-refundable $69 visit fee.

Angie O.

McQuillan installed a water filter for us. The tall black cylinder is located in our basement laundry room and does not need to have a filter change for 10 years. Having this installed is probably the best thing I have ever done in our Mendota Heights home. The water is good and tastes better than any bottled water. No more driving to Sam Club and hauling bottled water home plus no more empty plastic bottles. And showering is better for our skin with chemicals and chlorine removed. If you are thinking about adding a water filter, do it. I wish I had done this years ago.

C D.

I had a furnace and air conditioner inspection scheduled. The technician discovered I needed a new secondary collector box, seals, gaskets (that come with the part),as there was water leaking inside, and new main door switch for furnace. (Roughly $40 each for the parts online), but the charge was quoted at $706, which I was able to negotiate to $637, not knowing at the time how much those parts were. (The inspection cost itself was pre-paid). Total time was about an hour or less to inspect and diagnose, then about 20 minutes to install after he got the parts.

About a week later the furnace would not ignite. I called them back and was told it was a circuit board. (Roughly $100 part). Installed for $784. Later that afternoon, on the same day it was installed, I came home from work and the furnace was not igniting. They came back the next day and cleaned out the lines (which I had asked about both previous visits), and cleaned the sensors. I insisted on no charge for this visit. I felt $1400 was plenty.

Both technicians told me I would need a new furnace either now or next fall for sure, to the tune of approximately $7000. (The furnace is 14 years old)

After researching the cost of the parts, and considering the amount of time they spent on each visit, I felt I had been way overcharged. I called and talked to the owner to complain, He was going to research it and get back to me. After a week, I called back and talked to a woman whom I believe to be in customer service. After consulting with the owner, she offered me vouchers! Are you kidding? I insisted on at least a $500 refund on my credit card. They agreed to refund $300 and do $200 in vouchers. The vouchers never showed up until I called to remind them.

Since then, I had an issue with the furnace not wanting to ignite. I decided to call CenterPoint. They came out, cleaned the sensor and charged me $95. I have now signed up with CenterPoint for Service Plus. The technician said my furnace is fine, and if I need a new one it would be about half of what I was told it would cost through McQuillan Brothers.

Bottom line, I felt I was extremely overcharged, and felt they were trying to scare me into buying a new furnace.

Brian D.

I had these guys come out to replace my old drum trap, while the tech was here he mentioned i might need to replace my overflow kit on my tub. Have been up all night working i didnt catch what he meant at 1st but he said it would be another $600 if he had to do it. After i slept and went down to inspect the work i found out all he was talking about is a $30 overflow kit at any hardware store. Since he had the drum trap out this repair probably took 15 minutes. So for a 15-20 min job and a $30 kit i could have purchased and he charged me an additional $600. I have not been that furious in years. I blame this on the dishonest tech, i am still going to report him to BBB. The owners did reimburse me and i do give them credit for helping me with the refund because there was no defending what their tech did. I would still recommend them for simple drain cleanings but beware of the quotes for replacement parts.

Heidi W.

The guy was very friendly and nice I have no complaints about that. I was in need of a new furnace so I was interested in getting a quote. I know very little about this type of thing but even as a women I know what I am being scammed! For a new furnace I was quoted $10,000 to almost $12,000 for this to be done. And in a town home it seemed just plain crazy. So I had a couple more quotes from different company's and they couldnt believe the quotes I was give. the other company's quotes were in the range of $6000 to $7200. Is because they didnt think I would know better? I am not sure if I should be offended that they thought I would think thats a reasonable price? Its plain crazy to try to take advantage of people hard earned money..

May L.

I really liked that they responded really quickly after I inquired and were able to schedule an appointment for a technician to come out. BUT after the inspection, I never received follow up. Finally 4 days later I called to see what was going on. The receptionist answered and had no information and stated she would call me back and never did, so before the day ended I had to call her again. I finally received an email with my estimate and I was priced at $900+ for air duct cleaning!!!! The only reason im extremely frustrated about this cost is the fact this was not anywhere near the amount they quoted me in our 1st conversion & that there was no further information explaining why it would cost this much. It was basically a letter with with their letter head, and the cost they quoted me at. Being a first time home owner and not understanding some of this stuff, it would have been extremely appreciative of they could have been more detailed in their summaries and I was not going to chase them down again for that.

Zoe Z.

I am a property manager and saw some good comments on the Yelp and thought I would try their service for once. I have inspected the AC issue and knew what the problem was. All I need is the contractor to fix the problem. The tech Brian arrived before I did. He asked the tenants there how old the furnace. Our tenants told him furnace was brand new. Then he asked why the AC was not replaced. We did not replace the AC because it was working! When he called me on the phone he said the AC was shocked pushing for a new AC. I said it was cooling very well. All I need to fix was the drain water system. He insisted on replacing AC, when I did not agree he hang up on me. Some bad contractors are out there trying to milk more money from innocent homeowners, and unfortunately this is just another one. Some people may not be knowledgeable enough to tell they are ripped off.