McQuillan Home Services

Jd B.

Technician scared the hell out of me telling me that I needed a whole new heating system at a minimum of 7,000 dollars, my boiler was and still is under warranty but they never bothered to check and is working great. I have asked them never to contact me again, I will never use their services again, be careful and be aware that they will take advantage of you.

A. H.

McQuillan Brothers installed poor equipment. They left property damage. They took advantage of a senior for 7,000 dollars. The quality was absolutely horrendous. The plumber had absolutely no idea what he was doing. The city of forest lake rejected everything he installed. - R. W*****

Joe B.

Never in 1000 years would I ever hire McQuillian again. Realistically, freezing to death in a Minnesota winter is preferable to working with this company.

I originally hired this company because I had three units in an apartment I own that were too cold. My request was very straight forward - I need these units to be a live-able, reasonable temperature.

First off, they never showed up when they said they would. I had to call in EVERY MORNING FOR TWO WEEKS to ensure they showed up. Then, they would leave before they completed the work requested of them.

They send out ""comfort engineers"" to perform ""heat loss calculations"" which is a complete joke - those people don't have a clue what they are doing.

In one unit, they though the issue was the existing baseboard, so they replaced it; the heat issue didn't improve. Then they claimed it needed more baseboard so they installed more; the heat issue didn't improve. They also put a thermostat in this unit. Now - had they done any real work, they would have figured out that this loop was part of a run that heats the hallways in the building. They didn't do this work, and instead installed a thermostat which caused the rest of the hallways in the building to not call for heat, and causes the pipes to burst. This ended up costing me about $15k to repair the water damage and $5k to fix the heat issue. (The actual heat issue was that the run was simply too long, and the unit needed a dedicated run. My GC, who isn't even an HVAC specialist, figured that out on his own and the issue has been fixed).

In another apartment unit, they thought the baseboard needed to be replaced so they replaced it, and then were dumbfounded when the heat didn't work. Eventually, when a tenant described to me what was happening, it was extremely obvious that the issue was simply that the thermostat (a $50 part) didn't work. I told McQuillian, they installed a new thermostat and guess what, THAT WAS THE ISSUE ALL ALONG.

They also, for some reason, changed the programming on the boiler, which causes complete failure and total loss of heat for the entire building. I had to call in an emergency HVAC tech (from another company that actually knew what they were doing) in order to restore heat.

I am currently drafting a law suit in order to recover money lost - do yourself a favor and HIRE SOMEONE ELSE. Literally anyone else - it's not possible for another company on the planet to be these incompetent.

Positives: they have cool looking trucks / vans. Whoever painted them did a good job.

Selma S.

I needed emergency service for my sewer that backed up into my house. The technician arrived promptly, and was knowledgeable and efficient. He was respectful of my home and even wore paper booties over his shoes. I will definitely use them again and highly recommend.

Kourtny W.

Highly recommend! Initially had Bonfe come out for an intermittent squeak in my furnace, they quoted me 2k for furnace repairs or 6k for new furnace. When Bonfe was trying to schedule the new furnace install for very next day despite me still getting perfectly hot air blowing through I began to question and got a 2nd opinion with McQuillan Bros. They had a contractor come out the very next business day and deemed a perfectly working furnace, they did this all FREE OF CHARGE. All that the furnace needed was a little WD40. I will definitely be going with McQuillan Bros for any future plumbing or heating needs. Thank you for saving me several thousands of dollars!

Sue T.

Not a decent company which you can trust. I enrolled their home care program during summer when our AC was broken, their only suggestion was to replace the AC because it's old. Later our friend helped us replacing one part and the AC was working fine. As our furnace was also old so I asked for their furnace safety check service, and nightmare started. The technician put a red tag to our furnace because there was a fine cracking which could leak CO and my husband was warned to not turning on the furnace, if turning on, we took our own responsibility. It's fine, it's 20-30F outside and we have a baby and elders in the house, also we installed several CO detectors so we have to turn on the furnace. Then we found the thermo stat lost the temp control, our furnace kept heating to near 80F unless we set up the temp to be 73. We called and complained and the company kept to claim that by law this furnace has to be shut down, and the solution they can provide is either fix it ($5000) or replace it ($7000). We were screwed-up by them after their visit, the problem is not the fine cracking, the problem is that the technician did not put back some wires in their correct positions and we lost the thermo stat control! At least our thermo stat should work as before if they did their job. How they do the business is to sell their units and trying hard to not fix it but to replace it. I am done with this company and if you have old units running perfect at home, stop calling this company to do any test, which they want is just big project not helping you solve your issues.

Jeff W.

HORRIBLE SALES.

The Plumbers & HVAC service people are great, top notch, and professional. What really lets this company down is the Sales (who contribute to the devaluation of the word engineer by calling themselves ""comfort engineers""). Let me count the ways the sales guys were HORRIBLE:
- had outdated sales material
- tried forcing me to fill out a credit application right away
- couldn't answer any technical questions
- badmouthed the previous installation company (very juvenile)
- had ever changing stories ""oh I wrote 1-stage but that's a 2-stage...""
- kept trying to sell me things I didn't need (I already have a wi-fi thermostat, I don't want an air scrubber, etc.)
- Hounded me with up to 5 calls a day
- Used high pressure rhetoric like ""the offer expires today"" or ""this is a special offer for preferred customers""
- Had VERY inflated pricing
- Did not put requested details in the formal quote
- Started offering lower efficiency & off brand equipment to barely lower the quote price (yet still included items that I didn't need)

Jean B.

Technician quoted me $905 to replace flow sensor on H2o heater. Called manufacturer who told me this was an unfair price and called to cancel repair and the price was reduced $600. Also offered me a water softener I didn't need for $9310. Don't be fooled by quote.

Leo L.

Came out to my house on time but their price for the job that they will do was way too expensive so I told them no.

David N.

My furnace stopped working this past winter and had them out to take a look. They were on time which was good, and friendly as well. after inspecting the unit we were told the technician tweaked one thing, and it was now working. He did recommend a new part should be ordered, as well as a deep cleaning of the unit which was over a thousand dollars. The next day we noticed the furnace was not working again. We had them out again to take a look, and this time a different tech came. Again he was very nice, but after his inspection he found a cracked heat exchange, and was very surprised that the previous tech didn't find that. That didn't make me feel good, especially since it is a dangerous thing to have happen. This new tech immediately shut the furnace off and told us it cannot be turned back on. A salesman then came and offered me options for a new furnace, but they all were extremely expensive. I realize a new furnace is not cheap, but their prices seemed over the top. I brought up my issues on the previous visit and the dropped a couple hundred dollars, but with the prices I was being offered it didn't make much of a difference. I ended up going with a different, much cheaper option. I gave a follow up review on thier customer feedback survey and never heard back. Im not sure if it was an isolated issue but the first tech who they sent was certainly not qualified since he did not identify a cracked heat exchange. The techs were pleasant and on time, but it was a bad experience overall.