McMahon Plumbing & Heating

Gerard J.

All potential consumers be aware. If you are looking for a quote from a company that sizes up your wallet (makes comments about if you ""hit the lottery""), refuses to provide exact budget ideas or precise service options; belittles the consumer experience by being overbearing with misogynistic comments... go with this company. Representative (Mike) gets upset when you truly are trying to budget... takes a strong stance as if he's emotionally tied to a bidding war. Does not appear to have high regard for his staff (refers to employees as ""midgets""). The main representative is very rude and unreassuring. Does not stand by his word leaves consumer hanging while not providing quote as initially said. Strongly urge you to search for services elsewhere. This company is in dire need of professional improvement especially with regards to customer experience.

Emily B.

I have used McMahon twice now. In both instances they had competent, friendly and professional employees at my house within hours. It is so nice to have a company that is so focused and concerned with customer service these days and actively investing in relationships.

You bet I'll pay more for good service and a company that really does follow-through on their promises. Showering and being able to use my toilet are pretty important to me too!!!!

Jason B.

No issue with the work performed. Do note that they will be very expensive for smaller jobs - better off calling a handyman if it's something you can probably do yourself but just don't have the time.

Good customer service and responsive in emergencies. Worked with me to resolve my issues with prior service.

Daphne G.

If it were possible to give this stellar company ten stars, I would do that. They installed a new water heater a couple of years ago - rapid, efficient service. I recently called for a heat problem and, due to a miscommunication, they ordered the part but didn't notify me. Thinking they had forgotten me, I called the original installer of the system and the part was replaced. When I notified them, they immediately refunded the $229. I paid for the service call. Rare customer service in this day and age. Highly recommended for all your plumbing and heating needs.

Jason A.

I did what every responsible homeowner does when something happens at my house: I do some research online to try and find a combination of the best service at the best price possible. I will not cheap out on service for my home because I know that good quality work comes at a cost.

Recently, I had a very specific problem with the water pipes in our rental property. My father in law is a plumber (unfortunately he lives out of state, so he could not fix it), and very clearly described what the problem was and what needed to be fixed. Armed with this knowledge, I started calling the reputable (read: highly Yelp rated) plumbers in the area. Understandably, rates varied dramatically. For the job, I got quotes ranging from $350-850. McMahon quoted the highest price ($850) and I let them know that the price was more than double what other (well-reviewed) plumbers had quoted me. I asked if there was any room to negotiate on the price. McMahon said ""we don't need someone who is cheap"" and hung up.

Clearly I know what line of work I should have gone into. Had I been a plumber, I could essentially tell people to fuck off because I earn way too much money as is.

At the end of the day, I went with another plumbing company that had a higher Yelp rating (4.5 stars) and did the job for $625. Not the cheapest, but the person I felt most comfortable with doing a careful job because he actually cared about my business.

K D.

Intuitive pick from the yellow pages for a local plumber (i so seldom need one), and glad i called McMahon. Greeted first by a personal recorded msg from ""Mike"" and then received a prompt return call. He promised to send a guy out early afternoon the next day and did just that, calling twice in the meantime to update me on who was coming and when to expect him. Adam was polite, amicable, professional, and skilled. He got the job done rather quickly with relative ease, all the while showing respect for my home and space (e.g., wearing shoe 'socks' to keep the floors clean), using some parts i provided, which reportedly reduced the cost a bit. Really pleased with my experience. I would call them again, but hope it'll be a long while before i need to!

Richard S.

my heat stopped working yesterday and these guys said they would come take a look this morning. i took the day off work to be here.

11 am rolls around and i call to ask when they'll be here. they said a couple of hours. 3 pm and still nothing so i call again. now they can't get here until tomorrow.

i understand that stuff happens but it's completely unacceptable to not call when you know you're not going to make it. its now too late for me to get anyone else here today, and i have a 10 month old baby who will need to spend another night without heat.

i would not call these guys if you are in a rush or care about your schedule.

Rebecca B.

I scheduled with McMahon Plumbing to do a routine job. The scheduler said that the technician could come out the next morning at 8:30ish. At 9:30, I called the office; they contacted the technician who apologized and said he would be out at 10:20ish. At 10:50, I called the office again. The man who answered was extremely rude, and stated that he was going to cancel on me. Right at that moment, I saw the McMahon truck come around the corner. The scheduler still insisted on canceling, stating that they had ""19 other things do do."" He did not apologize and said I would have to call back next week. Needless to say, I scheduled my repairs with another company.

Beth B.

McMahon plumbing really helped me when I needed it most! A sewer pipe burst in my basement and they came immediately to diagnose the problem and then they came back and found the blockage and put in new piping to fix the problem. They were extremely professional and very knowledgeable. They have fixed other problems for me and the results are always great. I would highly recommend them to anyone needing plumbing or heating work!

Rebekah M.

I called McMahon to diagnose a water heater that wasn't working. They sent out 2 guys but neither seemed to have a ton of knowledge about water heaters. The guy told me people don't generally repair them, they just install a new one - and told me it would be $2,500 for a new installation. He didn't really troubleshoot on his own, just got the manufacturer on the phone and let them do it. In the end, the tech on the phone said I needed to replace 2 parts. The plumber called his boss to get a quote on the parts. Meanwhile, we waited and I think I was charged for this waiting time. I also asked the guys to take a look at my shower head, and they basically looked but said it was hard to diagnose since I'm not in a single family home and essentially just acted like they didn't want anything to do with it. I had to pay them $225 for the hour they spent there, mostly on the phone with the manufacturer (which I could have done myself). After they left, they called and said they could get the part in 7-10 days - meanwhile I have no hot water. When I asked for a quote on the part and the work, they said they couldn't give me a quote on the part until they ordered it. What sense does that make? So I just hung up and called another plumber. In the end, turns out there was a bird in the motor - so they were wrong on their diagnosis. On the plus side, this company was easy to get in touch with, responsive, and came out very quickly.