McMahon Plumbing & Heating

David K.

My heating system crashed. Called the company and a very friendly and knowledgeable woman answered. The next day, heating specialists, Chris showed up. What a nice guy. Very thorough. Explained everything and what the cost was. No surprises.

Tony Y.

STAY AWAY if you own a Navien tankless water heater!!!!!

Pro: Able to schedule an appointment for next day, and the tech shows up on time
Con: Dishonest, lack of knowledge and expertise in Navien water heater

I was not getting any hot water from my Navien tankless water heater. I emailed McMahon and told them about my situation and the model of my water heater. I got a call back in couple hours and was able to schedule an appointment for next day. The tech came on time the next day and took a look of the water heater. He then told me the heat exchanger is clogged and the recommended solution is to replace the whole unit, which would cost more than $10000. I told him I would need to put some thoughts on it before making the decision. I was charged $99 for the diagnosis service charge plus $150 for the service time charge.

The next day, I searched online and found a different plumbing company which is a certified Navien service specialist. They send a tech over and he told me the 3-way valve in the heater is malfunctioning which is the reason I am not getting any hot water. They send a different tech over the next day to replace the valve and it fixed the problem. The total service charge was less than $400 (the parts were still under warranty).

So all in all, I have paid $249 to McMahon for sending a tech with minimal expertise about Navien tankless water heater. On top of that, instead of admitting he doesn't know what is wrong with the water heater, the tech provided me a completely incorrect diagnosis and recommended to replace the whole unit, which would have costed me thousands of dollars more if I had listened to him.

Frances K.

I needed to have a new vent installed for my dryer.I called and Adam was able to come to my house within a few hours. He was fast, friendly and efficient. Wonderful experience!

Courtney H.

Been meaning to write a review for a couple weeks...had a great experience with McMahon Plumbing & Heating.

Long story short, our water heater was leaking badly and needed to be addressed. Did a little research and decided to opt for McMahon Plumbing & Heating. I am happy that I did.

On the same day, a technician came out to assess the situation, provided me with some very reasonable options, didn't apply any pressure to go either way, and ultimately, we came to a solution as to how best to deal with the situation.

It was done the same day, they were efficient and the price was comparable to any other. Been pleased with it ever since....fast forward a few weeks later, after the work was done, the water pressure in the kitchen of our home was very weak, so I called back to McMahon Plumbing & Heating and spoke to the man himself (Mike!) and he gave me some advice and even suggested I take some pics and email them to help further diagnose.

They are courteous, helpful, knowledgeable and while I don't necessarily like the prospect of having to deal with plumbing issues, living in an old home as we do, I know that it might be a recurring theme and I find comfort knowing that McMahon Plumbing & Heating is but just a phone call away.

They do great work. Give them a shot.

S G.

I called McMahon because something was leaking in my bathroom and I saw that they had pretty good reviews and they were local. When I made the initial call I could just see the water marks on the ceiling below.

Tech came out and diagnosed the problem, not as a plumbing issue but as a issue with cocking along tub and tiles. I fixed the problem as he suggested. That did not solve the problem. I understand that there is some trial and error associated with jobs I could understand if there was an error, but my issue comes when I call back to tell them that there is now water actually leaking onto the floor so their technician have given me an incorrect diagnosis. Customer service rep stated they could not come out for 2 days. I paid the service fee for them to just come out and diagnose the issue and they were incorrect. The least that they could do was send someone out same day to actually look at problem and provide a correct diagnosis even if the work could not be done same day. If I would have got the correct information to start with I would not have to waste another day finding another plumber to diagnose a problem I already paid them to diagnose.

Steve G.

Professional from start to finish. We had a new tankless water heater installed which was the best purchase my wife and made in 2017. McMahon Plumbing and Heating was professional, fast and delivered as promised. They are worth every penny. I should have written this after the great job they did but I didn't get around to it and forgot. Then last week when temps were below freezing my heater broke. I am sure they were very busy with emergency calls that week, but they somehow found time to come out and fix my heater the same day. Don't think twice give them a call you won't be disappointed.

Dennis B.

Would give zero stars if I could!

This review is a couple of years overdue (but thanks to McMahon Plumbing annually sending me magnet calendars with their business logo and phone number to keep them top of mind I will never forget about this crappy experience).

First of all: I should have steered clear when the owner (I believe it was the owner) was mega rude on the phone for no reason whatsoever when I called to figure out what might be happening in my condo (fan not blowing air from the central heating system of the building) and whether he had an idea of what the issue could be and how much something like this could cost. I don't remember his exact words, but there was an extremely arrogant and self-entitled vibe that basically told me something like ""we don't really need your business in particular so take it or leave it..."". As I said those were not the exact words, but it was pretty close. Great way to start communication with a potential customer bro! I am not one of those people that needs everyone (businesses) to kiss my ass and kowtow to me about every little thing, but what I definitely don't need is someone to damn near tell me to go fuck myself ,especially during the very 1st conversation that I am having with whoever is representing the business!

The reason I ultimately ended up using their services is (if I recall correctly) because it was fast becoming VERY COLD outside and I needed heat to work in my bedroom and I couldn't get anyone else to come out in a timely fashion....HERE IS WHAT HAPPENED NEXT ....

.....I was told when I setup the appointment that there is a non-negotiable going out to ""take a look at what's going on fee"" so to speak (my words) to basically charge for coming out and diagnosing the problem, but it would be waived I guess if I ended up using them for the work. This seems completely reasonable IF what took place DID NOT OCCUR.

On the day of the appointment a man wearing a quintessential ""I am an electrician or a plumber"" uniform showed up (with his name written on it and everything) and proceeded to TRY and figure out HOW to get to the fan that wasn't blowing hot air in the 1st place. It should be noted that this is a 70 unit condo building that has a central heating system and then all the units have 2-3 fans (1 in each room) that are responsible for blowing the air into the unit. So basically all that needed to happen is that a fan or a motor of a fan needed to either be a. fixed or b. replaced.
The worker who showed up (who claimed that he has been doing this for 10 years) said after about 15-20 minutes of looking all over the surrounding area of the fan's exhaust area (the area which has a protective grill that where the fan blows out the hot air ) that he does not how to access the fan without ripping apart the dry wall surrounding the fan and that until he did that he would not be able to tell me how much it would cost to fix or replace to fan. When I asked him to give me an idea of how much it would cost to then also fix the dry wall afterwards including the fan (replaced or fixed) he quoted me around a 1000 dollars, but said it could be more. I decided to cut my losses short and basically asked him to leave and he presented me with a bill for around 80 dollars, which I had no choice but to pay. LET ME GET THIS STRAIGHT....the owner of this company sent some third rate HVAC guy (I am assuming....sorry I don't know anything about this industry) who I am assuming (sort of doesn't matter here) he sub contracts this gig to or it's his employee to basically show up, look stupid for 20 min and then tell me that he has to destroy a part of my wall in order for him to even tell me what the issue really is and how much it will cost to get it fixed?! Is this right? At this rate I could learn how to do the most basic of dentist procedures (say flossing someone's teeth for them) and then advertise my services saying that ""if I don't know how to fix your tooth problem I will still need to charge you a 'visitation fee' "". In the world where I live that shit is called a SCAM.

Look you sent someone over that didn't know what the fuck they were doing (at least in the context of what I needed fixed or done). Why am I still to be charged?!

Oh and in case anyone is wondering something very reasonable : well maybe your situation was that complicated and your wall did need to be destroyed in order to access the fan (I would think this too if reading this review -- at least as a possibility)....guess again. I finally was able to track down HVAC people who have done work in our condo building before and the guy was able to reach the fan, remove it and put in a new one for about 400-500 total without disturbing any of the drywall!

Sooooo, all in all I would rather spend my Heating and Plumbing money ALMOST ANYWHERE ELSE! I did read some of the positive reviews of the folks that left a lot of them, who clearly had very different experiences from mine. Good for them.

Danny P.

Yesterday was one of the coldest days of the year and all the plumbers I called were deluged with emergency requests from people with no-heat issues. Though mine was not technically an emergency, my toilet broke and I could not turn the water off (seriously - several of the plumbers tried to talk me through it, but nothing worked and running water = $$$).

Like the rest, McMahon said they probably couldn't get to me for a week or so, but somehow found a way to fit me in SAME DAY!!! They sent a technician (Taylor), who could not have been nicer or more competent. She had no trouble fixing my problem. I could not be happier with this company!! The customer service was wonderful and the plumbing service was outstanding. I definitely recommend McMahon!

Lawrence H.

Cancelled my original call for service. Never showed up for the rescheduled appointment. Didn't even give me the courtesy of a phone call, causing me to miss work. Rude and abrupt. Steer clear. Buyer beware.

Larry F.

I called McMahon on the recommendation from a neighbor because of a plumbing emergency. We were not even existing customers of McMahon and they were at my door within 30 minutes and did a fantastic job. I highly recommend them!!