McLoughlin Plumbing Heating & Cooling

Josh H.

DO NOT USE THIS COMPANY!! They are scam artists that think they can overcharge when people are in a bind.

I purchased a home that had a Bradford White 50 Gallon - 40,000 BTU TTW Power Vent Energy Saver Residential Water Heater installed on 4-23-19 by McLoughlin. At the time of writing, the unit is a little over 3 years old and is still covered under Bradford White's 6 year warranty.

I have a Floodstop installed that automatically shut the valve when it sensed water in the pan and contacted McLoughin yesterday to have the tank replaced. I did tell them it wasn't emergent for them to come out last night, and they could come out in the morning. I sent them photos of the unit so they had the model number & serial number for the warranty claim. They finally got back to me at noon today and said they could come out after 3PM today and replace the tank for $1,445. My mother-in-law just had the same situation with a Bradford White water heater a month ago and paid ~$800. I called my regular plumber and he said he could do it for ~$500 to $600 plus ~$100 to get the 6yr warranty back in effect for the new tank . I called McLoughin back and told them their price was too high and they offered to knock $150 off the cost. They're pricing was still SKY high, so I told them to forget about it -- I could go buy a new hot water heater and have it installed for $1,500. I also would advise against Bradford White's, they are not the same quality they used to be. They spend a lot of $$$ on advertising but their product is not the ""top quality"" they claim it to be.

If you want to be ripped off when you have a heating, cooling, plumbing or hot water emergency, call McLoughlin!

Julia R.

When McLoughlin's plumber assessed a leak at the valve of our shower handle, tiles were cracked across the wall of the shower at the level of the shower handle. When I called the office to discuss the damaged tiles, McLoughlin denied responsibility for the cracked tiles. We inspect that shower every time a tenant moves out, we caulk the shower, clean hair out of the drain, and clean the exhaust fan in the shower. We know the property very well. We were told by the McLoughlin Company that the cracked tiles at the shower handle was house settlement. The shower has no other cracked tiles and these cracked shower tiles appeared immediately after their plumber was in the house to assess the leak. We were very disappointed the company did not agree to fix this damage and made such a lame excuse for the cracked tile. We have always paid a premium price for McLoughlin to repair plumbing at the house and we certainly expected better when something was not satisfactory with their work. McLoughlin will not be back at our home.

Louis R.

Heating boiler and hot water heater was replaced. We have used McLoughlin Plumbing for 44 years. Still great work! Clean job and beautiful to look at the new unit is working fine! Jim, the supervisor and Rick and Dan worked as a team and did a wonderful job.

Jay K.

I have been a long time ""comfort"" member of McLoughlin Plumbing. I just used them to do a lot of my house renovation work.

Today I had someone come out for a routine check. They said I had an old capacitor (that I didn't even need to replace, but I did to be conservative). I looked up the price of the piece on Amazon and other websites and it cost $60. It took 20 mins to put in the piece.

They charged me $360!!! Ridiculous markup. For a 20 minute piece of work.

Coming from a long time customer. DO NOT USE THEM. Unless you like the feeling of being taken to the bank.

Alex S.

They responded quickly but didn't listen to everything I asked for and are extremely overpriced.

I called because we bought a new house and I the AC on the second/third floor wasn't working. I clearly told the office that the AC is on the roof of the second floor and that they would need a ladder to access the roof. I also told them I wanted to have the unit on the first floor checked out.

The repairman showed up with no ladder and was unhappy he had to climb out the third floor window to access the unit upstairs. He told me the office didn't ask him to check the first floor unit, too.

Long story short, the bill was almost $300 before they applied the $50 coupon from online. All of that for them to tell me the AC upstairs wasn't working and needed repairs. He changed a filter and noted one repair from the old company's service log on the unit. The $79 ""diagnostic"" fee is just for them to show up. Not for them to do any work...

The serviceman was friendly and knowledgeable but this is way overpriced.

Will be doing business elsewhere. For $79 to show up, bring a ladder!

Christine F.

I previously wrote a review as I was upset that one of guys did not wear a mask in my house....


Checked sump pump after major snow storm melt less than a week later( did not go down prior ),to find room wet.It was the new back up system pipe that had a huge crack and was leaking.Called them and came out,went out of their way to find new one.It is Christmas eve and are installing it now ,before major storm.
Realise every body can have a bad day and make mistakes ,and at the last visit CLEARLY did! !!!
However I am impessed that they are here promptly ,and have gone out of their way to rectify problem.

Mark G.

Charged me for something they don't even fix. I was specific in my request about the service of my grinder/sewer ejector pump when speaking to the receptionist...After arriving at my property they then wanted to subcontract work out...I should have known better not to use someone that wants to charge just for a visit! Personally, I Would not recommend nor refer anyone to this company!

Update:
After dispute of my claim I received an email that I would not be charged. The service man that did show up was very professional and seemed knowledgeable, but think they could have better processes in place to make sure they have a better understanding of the customers problem and that it gets relayed to the service tech properly. Satisfied with the result but will follow my regular plumbers advice Steven Rickers Plumbing out of Glenmoore PA (Chester County) from now on.

James S.

These folks are expensive and ripoff artists. Moved to a new house after thirty years and these folks had installed the systems. Many problems with their poor installation--immediately asked for a $775 annual ""service contract"" the first time they showed up and then discover it actually covers only two basic visits that should not cost anywhere near this much--had great experience with Walter Dwyer in my old house with similar systems where a significant repair in an emergency visit was done for less than $300. Meanwhile, the air conditioning system McLoughlin installed seems to have many consistent problems--very very done with them--avoid!

Julia C.

Their service was excellent from the start. Jim Rafferty came out to our house multiple times to take measurements, come up with a thoughtful plan and estimate, and he answered all of my questions and explained everything. He was incredibly knowledgeable and broke it down so that I understood the project I was about to embark on. They began work immediately and were efficient, professional, thorough and did all they set out to do and more. In their installation of an HVAC system, they used high quality products, got all the tubing and parts needed into the house with minimal intrusion, even got the condenser to sit at the back of our house, and got tubing and diffusers out to everywhere we needed. They cleaned everything thoroughly and worked quickly. I continued to text Jim questions throughout the process and he was always kind and quickly responsive. It was a pleasure to work with them, I plan to use them for our future needs and highly recommend them.

Sarah L.

They might be good at what they are doing, but they are definitely very expensive in my experience and didn't get anything fixed on my AC and heating even after spending over $1500. They are very transparent in terms of pricing, every item has a fixed price, so you do know how much you are getting into, then they tell you if you have maintenance contract with them, they will give you 15% discount on all the items, so it sounds like you saved a lot by getting the maintenance contract, since you end up paying the same amount, but at least get the annual maintenance covered. But that's about all the plus side and it stops right there. The down side now, every item is at least twice or three times more expensive than other companies, and for any service call, even if you end up not having them done anything, you are over $250 out of pocket. Of course they say if you end up using them for the repair, they will waive the diagnostic charge, but other companies don't even charge that! Any maybe it was just my bad luck, the tech who came out to my house upsold everything, for a simple problem, he quoted me over $1200 on the spot, with an optional plan of over $2600. I was very suspicious about the claim and quote and stopped my loss by paying the $250 trip/ diagnostic charge. Then I called another company, the tech had similar diagnosis, but worked above and beyond to provide a much simpler solution, got everything fixed within an hour after driving out to purchase a part, then set me up for an annual service contract for $259 which covered this repair, future part and labor for any repair and one annual maintenance. So $250 for nothing to be done vs $259 for peace of mind for the whole year, I know to whom I will take my business to in the future.