McLoughlin Plumbing Heating & Cooling

Jay K.

I have been a long time ""comfort"" member of McLoughlin Plumbing. I just used them to do a lot of my house renovation work.

Today I had someone come out for a routine check. They said I had an old capacitor (that I didn't even need to replace, but I did to be conservative). I looked up the price of the piece on Amazon and other websites and it cost $60. It took 20 mins to put in the piece.

They charged me $360!!! Ridiculous markup. For a 20 minute piece of work.

Coming from a long time customer. DO NOT USE THEM. Unless you like the feeling of being taken to the bank.

Alex S.

They responded quickly but didn't listen to everything I asked for and are extremely overpriced.

I called because we bought a new house and I the AC on the second/third floor wasn't working. I clearly told the office that the AC is on the roof of the second floor and that they would need a ladder to access the roof. I also told them I wanted to have the unit on the first floor checked out.

The repairman showed up with no ladder and was unhappy he had to climb out the third floor window to access the unit upstairs. He told me the office didn't ask him to check the first floor unit, too.

Long story short, the bill was almost $300 before they applied the $50 coupon from online. All of that for them to tell me the AC upstairs wasn't working and needed repairs. He changed a filter and noted one repair from the old company's service log on the unit. The $79 ""diagnostic"" fee is just for them to show up. Not for them to do any work...

The serviceman was friendly and knowledgeable but this is way overpriced.

Will be doing business elsewhere. For $79 to show up, bring a ladder!

Christine F.

I previously wrote a review as I was upset that one of guys did not wear a mask in my house....


Checked sump pump after major snow storm melt less than a week later( did not go down prior ),to find room wet.It was the new back up system pipe that had a huge crack and was leaking.Called them and came out,went out of their way to find new one.It is Christmas eve and are installing it now ,before major storm.
Realise every body can have a bad day and make mistakes ,and at the last visit CLEARLY did! !!!
However I am impessed that they are here promptly ,and have gone out of their way to rectify problem.

Mark G.

Charged me for something they don't even fix. I was specific in my request about the service of my grinder/sewer ejector pump when speaking to the receptionist...After arriving at my property they then wanted to subcontract work out...I should have known better not to use someone that wants to charge just for a visit! Personally, I Would not recommend nor refer anyone to this company!

Update:
After dispute of my claim I received an email that I would not be charged. The service man that did show up was very professional and seemed knowledgeable, but think they could have better processes in place to make sure they have a better understanding of the customers problem and that it gets relayed to the service tech properly. Satisfied with the result but will follow my regular plumbers advice Steven Rickers Plumbing out of Glenmoore PA (Chester County) from now on.

James S.

These folks are expensive and ripoff artists. Moved to a new house after thirty years and these folks had installed the systems. Many problems with their poor installation--immediately asked for a $775 annual ""service contract"" the first time they showed up and then discover it actually covers only two basic visits that should not cost anywhere near this much--had great experience with Walter Dwyer in my old house with similar systems where a significant repair in an emergency visit was done for less than $300. Meanwhile, the air conditioning system McLoughlin installed seems to have many consistent problems--very very done with them--avoid!

Julia C.

Their service was excellent from the start. Jim Rafferty came out to our house multiple times to take measurements, come up with a thoughtful plan and estimate, and he answered all of my questions and explained everything. He was incredibly knowledgeable and broke it down so that I understood the project I was about to embark on. They began work immediately and were efficient, professional, thorough and did all they set out to do and more. In their installation of an HVAC system, they used high quality products, got all the tubing and parts needed into the house with minimal intrusion, even got the condenser to sit at the back of our house, and got tubing and diffusers out to everywhere we needed. They cleaned everything thoroughly and worked quickly. I continued to text Jim questions throughout the process and he was always kind and quickly responsive. It was a pleasure to work with them, I plan to use them for our future needs and highly recommend them.

Sarah L.

They might be good at what they are doing, but they are definitely very expensive in my experience and didn't get anything fixed on my AC and heating even after spending over $1500. They are very transparent in terms of pricing, every item has a fixed price, so you do know how much you are getting into, then they tell you if you have maintenance contract with them, they will give you 15% discount on all the items, so it sounds like you saved a lot by getting the maintenance contract, since you end up paying the same amount, but at least get the annual maintenance covered. But that's about all the plus side and it stops right there. The down side now, every item is at least twice or three times more expensive than other companies, and for any service call, even if you end up not having them done anything, you are over $250 out of pocket. Of course they say if you end up using them for the repair, they will waive the diagnostic charge, but other companies don't even charge that! Any maybe it was just my bad luck, the tech who came out to my house upsold everything, for a simple problem, he quoted me over $1200 on the spot, with an optional plan of over $2600. I was very suspicious about the claim and quote and stopped my loss by paying the $250 trip/ diagnostic charge. Then I called another company, the tech had similar diagnosis, but worked above and beyond to provide a much simpler solution, got everything fixed within an hour after driving out to purchase a part, then set me up for an annual service contract for $259 which covered this repair, future part and labor for any repair and one annual maintenance. So $250 for nothing to be done vs $259 for peace of mind for the whole year, I know to whom I will take my business to in the future.

Bob R.

Assume that any plumber can do the work.  But getting them to return a call and show up has been a challenge.  McLoughlin, they answer the phone, commit to a time and show up when they say.  They were running late so called to explain (no complaint here about that....if a plumber was at my house and ran into  something unexpected I would be upset if they left mid job to be on time for their next appointment.  Wouldn't you?) As I expected the job was simple which the guy (Bob) could have done blindfolded - nothing unexpected, so all was good.
The differentiator here was that their plan seems to be based on the idea that the person they send represents the Company.  Bob, was a good guy and very did a good job of explaining the repair (replacing a pressure reducing valve), what the valve did, expected life of the valve, and the effect of the bad valve on my homes plumbing.  Plus all of the standard stuff like warranty and so one.  He also reviewed pricing before the job for my approval.  Post job he summarized what he did, showed me the job and inspected everything with me before I signed off.  Good plan and excellent job by Bob.  Good example of hiring the right people and the idea that the person you send does more than just complete a task.  They represent you and how they do that makes , or breaks, your business.  Again, good job and thanks.

Marilu S.

If you want a heating and cooling company to go the extra mile for you then McLoughlin is the company for you! Our air-conditioning broke down yesterday in 90° heat and we were desperate to find someone who could fix it right away. Rob McLoughlin assured us that he could solve the problem but he didn't even start the project until 3 PM and finally left at 7:30 PM after spending half the time outside in the rain putting in a new system. Not only was he here yesterday until 7:30 PM but he also tried to band-aid the situation on Labor Day in hopes that we wouldn't have to buy a new system until next spring. It is a family business who takes pride in keeping their customers happy at all cost. Rob proved that very much with his prompt and wonderful service!

Chad H.

We just had a gas leak (existing old lines) and of course called McLoughlin. They came out on a Sunday and confirmed the leak. The next day they sent two plumbers who located two small leaks (had to put compressed air through the lines in order to find them). Once found they replaced the leaking lines and our house is once again safe!