McLendon Home Services

Chris M.

We got a screaming deal from them to install five new windows. They were great! Our installer was professional and did great work. He Laid cloths down everywhere he was working to make sure he didn't leave a mess. He even took his shoes off when in the house knowing we had just gotten new floors.
The support staff were wonderful. They worked with us to create an optimal schedule. They stayed in contact, providing updates and reminders.
We are very, very happy with the quality of the windows, the workmanship, and McLendons!

Jan Zema H.

I've come to Mcclendons since it was a little dusty two-story building next to the river. I've always thought the extra I paid for the products more than equaled to the high-quality service and until today it has.
They reduce their lumber department
To a quarter of the size and stocked it with mainly extremely expensive pieces. After fumbling through the assortment without any help I stood and waited for over 20 minutes for somebody to cut it. There were three of us in line.
I was then directed to the plumbing department and back to lumber department then the special service desk to find out they don't stock ceramic tile.
There were some more things I want to buy but since I spent 45 minutes buying two things I thought I better leave while still daylight.
When I go to the big box stores I don't mind standing around and getting sent all over the store. I expect it. They offer very low prices in exchange for minimal customer service.
I won't waste my time or my money with Mcclendons again. After 30 years of shopping here I'm really disappointed

Marta B.

Not sure why that happened..

Came in to buy a Codel CON-22105 front door to replace the older style one. No one in the door department. The rest of the salespeople are walking around with no eye contact, or they are very busy working with a comp screen (pve) vs pvp.
Finally one lady talks to me but (of course!) she is not from the door department. She calls another person that never comes back, after 15 min waiting I am walking to exit but get handed a piece of paper with a phone number and a comment:""if you call this number they will be able to help you, this is the manufacturer""
Really? So I call them so they can help me order a door??If you are a distributor they will send me back to you, they will never sell it to me direct!

Why 2 star? One for the way I left when I was ready to place a $1000 purchase, second star for MacLendon carrying Codel brand doors, but what's the point if you can't buy it!?

Malee S.

I recently selected McLendon Home Services to purchase and install new windows in my condo. As far as customer service goes, scheduling, explaining the process in great detail they get an A+..** Andy**-------------.I am a consumer advocate/local business owner and pleasing me isn't the easiest task. Regarding installation (Rhett) - He was skilled, knowledgeable, efficient, great attitude, a perfectionist, personality plus--- A+ for Rhett. The windows are fantastic

Scott B.

I hired McLendon Home Services to build hand rails on the deck at my house. The quality of their work was not very good but they offered me a discount and I was able to use the money they discounted me to hire another contractor to come and fix their work and make the hand rails usable. I will not be using McLendon in the future.

Patti O. F.

The best. THE. BEST.

Have you ever tried to figure out your plumbing project at a Lowe's? Where half the staff ignores or hides from customers and when you finally find someone who will talk to you they DON'T KNOW ANYTHING? That's not the case at McLendon's. The employees seem like they are actually OK with being at work, the people in the departments actually have knowledge about their departments and, it's BIZARRE, are friendly during interactions with customers.

I love this place. I am here often and have always recieved the same great service while working out the details of my many projects. THANKs to the staff. You guys make my day.

Cyndi C.

This is first place to go when I want hardware, tools, parts, lumber or helpful salespeople.

Nurse W.

We had Mclendon Home Services install a new front door for us. We had decided to go through them since I wanted to have a CODEL door installed for our front door. CODEL doors are manufactured in Tacoma, so we wanted to go with a local product but also wanted to make sure it was installed in a way that was quality and would last. I had read some horrible reviews online from Home Depot and Lowes about manufacturing issues with another local door competitor, Feather River Doors, so we decided to steer clear of them. And we are frequent customers of our Puyallup McLendon's who have always treated us well. We got into contact with Cyndei (works the mclendons home services desk in Puyallup) who connected us with an estimate in switching out our old, original double wooden doors to a single wide door with two sidelines (a dreamy combination!). The quote we got (with all the accessories we wanted included- hardware, peep hole, trim, special glass) was about spot on with what we expected. The quote came back $3,054 for what we wanted. What we didn't expect was the cost for painting the door would ultimately add on another $1,000 just for paint! So we opted to just get primed door with no paint (we could paint it later ourselves for way cheaper!). The reason we gave them 4 stars is because in the middle of getting the door ordered I was getting conflicting information from Terri (installer/estimator), Erin (Mclendon home services base office?) and Cyndei (puyallup home services). People seem to not be communicating about the specific hardware and details we wanted on the door and that was somewhat annoying communicating between multiple people to get our order straight. Terri did a phenomenal job installing our door and we admire it everyday- so many compliments from friends and neighbors!

Ian A.

I really wish I could give them a full five stars for customer service, but I can't in all honesty.

It started off really well, and then ended up in a nightmare.

I asked for seven windows to be installed in my home. We had a perfect start. I emailed them the approximate dimensions of the old windows that needed replacing and they worked out the best and most economical way to get them. We agree on a date for the installers to come in. Day of installment, I took time off from work. That morning, I got a message from them: ""hey, sorry to say, but we have to cancel the installment because we noticed defects in one of the windows as we were loading them in the truck. We would prefer to not have to install a defective one and come back later to fix it. Let's reschedule."" I thought it was great of them to catch and error before it snowballed.

Days went by and finally the second installing date came. They installed the windows nicely but did not paint the outside trim around the window. I assumed that they would paint the trim after installing, but nada. After installing, the installer took me around and pointed out that one window was malfunctioning/broken and two had missing screens. He said that he would have McLendon contact the window makers to have them rectify the defects. I was taken aback. Why would they cancel the first installment when the windows were defective but go ahead with the second when three of them were defective?

After more than a month of no activity to fix the defect, I called McLendons to ask what was going on and when my defective windows would be fixed. No one could answer my question and I was given an 800 number to call (turned out to be the window manufacturers customer service number). It took a further six weeks for Cascade windows to send their technician to repair the faulty window and put new screens for those that were missing.

The project started in April this year and was only JUST completed in August.

Damien D.

I had McLendon Home Services install a new Navien 240S tankless hot water heater.

Jesse came out and visited our home to look at our existing hot water heaters that failed so that Taylor could create a quote for us (we had a non standard situation). Taylor called and went over the different options and prices. The price was very fair and they were able to get the installation quickly scheduled.

That Friday Jesse did the whole installation and removal of our 2 old tank hot water heaters. He also found a minor problem with our plumbing that was not up to code and corrected it.

The installation carefully done and you can tell that he takes pride in doing a quality job.

We love the endless supply of hot water.

Thank you! I would HIGHLY recommend McLendon Home Services, they were easy to work with.