McClain Bros

Christopher L.

McClain Bros. was performing work on my neighbor's home. During this process, they drove their truck onto the sidewalk and destroyed a brick and mortar flower bed/planter in front of our home. Three of our neighbors independently witnessed this, took photos, license plate, etc. McClain denies they did it and refuses to repair the damage or take any sort of responsibility. Further, their employees were extremely rude during my follow up interactions (with one exception). I would not recommend working with such an unscrupulous outfit, wish I could give Zero Stars.

Ron L.

Scheduled a sewer inspection. I was not home, wife was home. I was told the line was holding 25ft of water and it was rotted out. Repair cost $4250. Came home from work and watched the video provided by them and did not see what they were talking about. Had another plumber come snake the drain and clean it and record another video. He says the drain is fine, no rot, no water, just some grease build up. McClain said they would come back out 2 days in a row to look at it again and never showed up. Finally, McHales Plumbing came out. Videoed the line again and also found no problems and passed the inspection. DO NOT USE McClain Brothers. They are Trying to SCAM people and do unnecessary repairs. Not trustworthy at all. Horrible customer service! Waste of money!

Ilana G.

They sent someone out right away on a Saturday night to fix a broken pipe. They quickly fixed the problem.

Charlie K.

Fast, efficient, courteous service. Reasonable price. I would highly recommend them.

Francisca R.

Worst experience of my life with a contractor. Avoid this nightmare find someone else

Joe M.

These guys saved the day!! On one of the coldest nights ever in Philadelphia, one of our radiators sprung a leak. It was 10:30pm at night and water started pouring out of one of our radiator valves. The damage was immediate. We had water dripping through the ceilings, down the walls, etc. I called every emergency plumber I could find. McClain Bros. was the only company to return my call that night. (Most others waited until the next morning and some, who shall remain nameless, did not return my call.) When I started to explain to Mark over the phone what was happening, he had me text him a photo of the issue. Then, amazingly, he called me back and walked me through how to fix the leak over the phone, free of charge. And all of this, mind you, took place after midnight. Wow! Speaking to Mark helped me fix my leak hours sooner than I would have had otherwise been able to. His honestly and courtesy helped us limit the damage to our property. What a great guy and what a great, honest company. Highly recommended!!!

Kaitlyn F.

I needed to get a boiler replaced and reached out to several plumbers for an estimate. Mark from McClain brothers was by far the most responsive and easiest to get in touch with. The estimate process was so simple- I sent him a few pictures of the boiler and was emailed an estimate from him the next day. He then called me to follow up- when I told him I had found an estimate a few hundred dollars cheaper, Mark matched it to keep me as a customer. Very professional and easy to talk to.

Jack H.

He did the job without the permits. Please do not hire him. This man is full of lies and scandals just to keep cost low and a shady figure. Mark is lazy and extremely fake. Disgusting experience and would lie straight to your face. If possible, I would give negative stars because of the pure unprofessionalism of the incident

Grace L.

Have never hired these people but one of their trucks almost ran me off the road the other day. I was slow to go through a light once it turned green and the driver pulled up next to me, hung half his body off the window and was screaming profanities at me. They continued to follow me for miles. I then watched him tailgate and scream at two other people in front of me. Would never trust this company after seeing the way their employees act on the road. I attempted to call this company before writing a public review out of respect, to let them know their employees are making them look bad. Unfortunately they didn't answer the two calls and voicemail I left them.

A L.

I cannot recommend this company enough. I was in desperate need of an emergency plumber and found them through a Google search. I was dubious about using a new plumber, but was out of options, so I decided to try them out based on their responsiveness-- and I'm so glad I did! They handled my emergency plumbing situation with such professionalism- and were so great with communication-- even though it was on a Saturday and Sunday! Mark McClain picked up his phone whenever I called with questions and was able to thoroughly answer them and to also roll with the punches when things weren't perfectly organized on my end (I'm a property manager, this leak was at a commercial property, affecting two different units). Best of all, they did the emergency work after hours, and left the property in perfectly clean condition! That is unheard of in this industry, and I was so pleased, as were my tenants. I will definitely use their service again.