McClain Bros

Julie R.

The list of what went wrong with renovating 2 bathrooms is too long to post. just two years later my contractor discovered that McClain Brothers had installed a new tub in my house by cutting a five foot piece out of a floor joist without replacing any support. needless to say, the tub has settled and grout is cracking all around. They said they pulled a permit but I never saw an inspector. I now need to hire a structural engineer. This was and continues to be an expensive nightmare. The shower head in the master was also installed incorrectly. I have no water pressure. Don't let them in your house!

Pam C.

This is a young business that values its customers. Their prices are fair and their response times are incredible! They are easy to reach and are very responsive to plumbing emergencies. I can't say enough good about them. Such a contrast from so many arrogant Philadelphia contractors.

Ed C.

Begged for final payment to the Point of harassment. Then left the job incomplete. Front yard completely torn apart, concrete unfinished, dirt piles everywhere. Took advantage of older residents who used their services because they were local. Been over 2 weeks since any issues addressed... job still incomplete.

Karim M.

Critical: Quality
My condo did a bulk purchase of hot water heaters for over 70 owners. Each owner had to pay for their own purchase. The hot water heater cost about $800. This occurred just about 13 months ago. The install was during week of July 24 2019. A home inspection done on August 13 2020, by a professional home inspector indicated there was a leak in a fitting. This shoddy work indicated the leak had been at least several months. The picture clearly shows corrosion of more than several months. I was instructed to contact this company since the heater was under warranty. I was charged $125 service charge, but the shoddy work was their fault. I should not have been charged anything. If the installation had been done correctly there would have been no need for a service call. Poor quality costs but it should not cost me. I contacted the company to express my concern, but they were not cooperative at all. Their excuse was, that it was an expense to drive to Center City. The original plumber should have done the work properly. Be careful

Deanna F.

This is a plumbing company, but they advertised that they also did decks in Philadelphia. We had a miserable experience working with McClain Bros. on a new deck. We were told we would have a deck in one week, by Father's Day. Now it's mid-August and their partially-built, structurally unsound, illegally-built deck has been removed and we are out thousands of dollars and back to square one. Tough lesson to learn.

Everett K.

Our main sewer line clogged up on a Sunday night at 6pm, not an idea situation. McClain brothers to the rescue. They returned my call promptly and came out within an hour. They were extremely professional, and quickly snaked the line from my house to the street, fixing the problem completely. I'm totally satisfied, and the job was priced right. Thanks so much McClain Bros, perfect service.

Tim L.

I used to hate plumbers until I met Nick and the guys at McClain Bros. They were honest and hardworking. We had water coming in and they stayed until 12:30am until the problem was fixed. Not to mention they were clean and very respectful of our small kids. Highly, highly recommend them.

Christopher L.

McClain Bros. was performing work on my neighbor's home. During this process, they drove their truck onto the sidewalk and destroyed a brick and mortar flower bed/planter in front of our home. Three of our neighbors independently witnessed this, took photos, license plate, etc. McClain denies they did it and refuses to repair the damage or take any sort of responsibility. Further, their employees were extremely rude during my follow up interactions (with one exception). I would not recommend working with such an unscrupulous outfit, wish I could give Zero Stars.

Ron L.

Scheduled a sewer inspection. I was not home, wife was home. I was told the line was holding 25ft of water and it was rotted out. Repair cost $4250. Came home from work and watched the video provided by them and did not see what they were talking about. Had another plumber come snake the drain and clean it and record another video. He says the drain is fine, no rot, no water, just some grease build up. McClain said they would come back out 2 days in a row to look at it again and never showed up. Finally, McHales Plumbing came out. Videoed the line again and also found no problems and passed the inspection. DO NOT USE McClain Brothers. They are Trying to SCAM people and do unnecessary repairs. Not trustworthy at all. Horrible customer service! Waste of money!

Ilana G.

They sent someone out right away on a Saturday night to fix a broken pipe. They quickly fixed the problem.