McAtee Plumbing Heating & Cooling

Katrina J.

McAtee and First American Home Warranty is an unethical business. They are taking advantage of people financially. They do not give potential consumers upfront pricing or enough information about how they will manage your claims to make a well-informed decision. The technician diagnosed the problem, and I had him walk me through the problem by showing and talking me through the issue. He asked that I sign his invoice, and he would let me know when the part would be ready to repair. The contract company sent us a text message to request an additional $430 before they would complete the work. When I inquired about the payment before service. I was told First American does not want to repair the item but instead replace it. The company explained the additional costs are due to the modification they will need to do to install a replacement. I explained the technician did not properly assess the area or space that they were saying needs modified. After several calls back and forth to the technician and First American, the technician said it is a standard fee they charge everyone. First American advised me to ask the contractor to reduce their price because they covered the replacement and city permits. They initially requested the deductible for service and said everything was covered. Then we were notified via text we had 24 hours to pay an additional $430 to get the service completed. Now we were told it is a standard fee. Taking advantage of people in a time of need has been common practice.

Wendy H.

First American warranty company sent them out due to leaking drain pipes in the basement that flex seal did not fix. All the tech could say was ""oh my God"" over and over and that it had been going on for more than a week; well of course it had because it over two weeks before they could even come out. He took his flashlight and shone it one the pipes and left boo-hooing about it. The least he could have done is say he didn't want to fix it by replacing pipes but instead told the warranty company that we altered the pipes ( which are original from the early 60s) in an unsafe manner so that made the warranty company say it wasn't covered. Needless to say I found that out another 5 days later. Thanks for sending out an unprofessional tech who cried because he may have had to actually work.

Default F.

this Company Doesn't Honor The Employee's I was laid off due to them not wanting to pay what they agreed to pay me This Company Has Coward ways and also All for themselves they do janky work for customers knowing it's wrong and as a person who use to work there I advise no one use this company

Michelle W.

If I could give negative stars I would. McAtee appears to be the main plumbing provider for my home warranty company. I have had the unfortunate experience to have the come to my home to fix 3 repairs now. The first, about a year ago, was to my exterior water line. Took almost a week because they did no have a pump to remove the water from the hole and had to wait for it to drain. Sadly, the same leak, in the same spot, happened again 3 month later. Then this spring I had issues with my sewer line and only needed to have my toilet snaked. They refused to snake my toilet, instead dug up one cover on my septic and said it was full and I needed to have it pumped. I told them it was done less than 3 years ago and the 2 men said it was common for them to fill up so quickly with all the rain we have been having. (I have a good sized leech field). So I called a septic company and they came out and there was really nothing to pump and come to find out, the line was just clogged, imagine that?!?! But this last time takes the cake. They came out last Thursday to fix a leak in my crawl space. They were here for less than 10 minutes. The young man left without checking things inside and not saying much. I went to use my sink to have brown water come out with very little water pressure. I immediately called McAtee and as usual, got their voice mail. I then called my home warranty company who managed to get ahold of them. I explained to McAtee I did not have use of my kitchen sink, downstairs bath or my shower, but other things were working. They sent their technician out who came into look at the water pressure. He first told me, the pressure looked fine and then said, to my face, he believes I am lying and this is a pre-existing condition and he excused himself to call his company. If this was a pre-existing condition, why wouldn't I have had my warranty company fix this too?!?! He refused to go and look at the ""work"" he did and although I tried to explain the facts to him, he said I was being confrontational and argumentative. But I guess that is how some people feel when you call out their shoddy work. DO NOT USE THIS COMPANY! They do not stand behind their work, are rarely on time, very difficult to get ahold of directly and have always done it wrong with the issues they have worked on for me.

Joe S.

Terrible service and impossible to get ahold of. their national number takes to an automated service which routes you to a voicemail after waiting and waiting on hold.

Further, the work they do is terrible. Nearly every thing they've touched they've had to come back and fix again. No pride in the work they do. I've twice had to ask for different technicians to find a good one. They have a few but over work them.

They won't prioritize serious issues. Plumbing leaks, don't care. AC issues, can't be bothered. Please stay away if you can help it. I know they are desperate for work so they're partnering with some home warrantee companies. Which makes you wonder why they are in such need of work in this environment.

Jimmy R.

This company was assigned by my home warranty to repair the disposal and the toilet. The initial appointment was missed, apparently because their phone calls were blocked as a robocall, and they could not confirm the appointment. Friendly staff then resolved the issue by email, and rescheduled the appointment to a time convenient for my tenant. The technician replaced the disposal and repaired the toilet.

Justin D.

My mom had some issues with her pipes flooding her house and then a mysterious leak. She was very stressed out until they sent out Kyle, who is the hardest worker ever! He located the issue and meticulously replaced and repaired her pipe. Excellent service! They could always use more employees like Kyle. He really did a good job, very thorough and determined. Thank you! We will use your services again in the future!

Megan O.

Our experience with McAtee was awful. They were dispatched by our home warranty company to inspect a clogged sewer pipe that was backing up into a basement shower. Upon arrival, they tried to run a line to find the clog for a few minutes, gave up, used our plunger for a while, and then left saying that they didn't know what the issue was and that they'd be in touch. The techs were careless, inept, and left overflowing sewage water to run out of the shower to seep beneath our bathroom's floorboards (without telling us that there was an overflow at all). When I contacted McAtee and our warranty company about this, they denied doing so (though we had photos). The same technicians came back over a week later to run a camera, and left saying they'd located a clog. Then we received a phone call two days later telling us we had a collapsed pipe and it would cost about 2k to fix AFTER we completely demoed our bathroom (on our own, or paid them extra for the work). We've since heard nothing back from them despite our calls & requests for more information. When we asked for the footage/file from the camera, the office person (Ashley) said that wasn't something she could do and she forwarded me to Brett Imperial's voice mail. I left him three messages, none were returned. They did get in touch with First American with a higher estimate, but no camera footage was provided. Almost a month later, we've resolved the issue with another local company (paying out of pocket instead of trying to haggle with First American). Turns out there is no evidence of a collapsed pipe, but it was a blockage that they were able to clear (in about 1.5 hours -- and without creating a giant mess). That McAtee claimed otherwise (and then ignored all requests for the camera footage that they were paid $325 for) is highly suspect. At best, they were incompetent; at worst, they are dishonest.

Chris T.

Esli was for a lack of a better word perfect! Extremely knowledgeable, professional and a hard worker. Esli was quick to identify my plumbing issue and just as quick to fix it. I could not have asked for a better person for the job. McAtee should be proud and honored to have him as an employee.

Tia P.

This is the 3rd time we've used this company over the past 3 years. Each time, they were prompt, professional and courteous. The job was done in good time and they were thorough with the work. Highly recommend using them!