McAtee Plumbing Heating & Cooling

Megan O.

Our experience with McAtee was awful. They were dispatched by our home warranty company to inspect a clogged sewer pipe that was backing up into a basement shower. Upon arrival, they tried to run a line to find the clog for a few minutes, gave up, used our plunger for a while, and then left saying that they didn't know what the issue was and that they'd be in touch. The techs were careless, inept, and left overflowing sewage water to run out of the shower to seep beneath our bathroom's floorboards (without telling us that there was an overflow at all). When I contacted McAtee and our warranty company about this, they denied doing so (though we had photos). The same technicians came back over a week later to run a camera, and left saying they'd located a clog. Then we received a phone call two days later telling us we had a collapsed pipe and it would cost about 2k to fix AFTER we completely demoed our bathroom (on our own, or paid them extra for the work). We've since heard nothing back from them despite our calls & requests for more information. When we asked for the footage/file from the camera, the office person (Ashley) said that wasn't something she could do and she forwarded me to Brett Imperial's voice mail. I left him three messages, none were returned. They did get in touch with First American with a higher estimate, but no camera footage was provided. Almost a month later, we've resolved the issue with another local company (paying out of pocket instead of trying to haggle with First American). Turns out there is no evidence of a collapsed pipe, but it was a blockage that they were able to clear (in about 1.5 hours -- and without creating a giant mess). That McAtee claimed otherwise (and then ignored all requests for the camera footage that they were paid $325 for) is highly suspect. At best, they were incompetent; at worst, they are dishonest.

Chris T.

Esli was for a lack of a better word perfect! Extremely knowledgeable, professional and a hard worker. Esli was quick to identify my plumbing issue and just as quick to fix it. I could not have asked for a better person for the job. McAtee should be proud and honored to have him as an employee.

Tia P.

This is the 3rd time we've used this company over the past 3 years. Each time, they were prompt, professional and courteous. The job was done in good time and they were thorough with the work. Highly recommend using them!

Cheri M.

He was very professional, cautious due to covid and fixed the issue promptly.

D. Jo C.

While in the spin cycle the washing machine water was backing up in the shower, tub, and toilet. I called my sewer protection service, and in a few minutes after explaining the problem I got a call from McAtee Plumbing to let me know the work order had been sent out. Not long after that, I got another call letting me know when the service person would be here. He arrived ahead of schedule, and went to work. He not only explained but showed me where the blockage was in the pipe. He was courteous, knowledgeable, professional, and friendly. I highly recommend McAtee!

Tim D.

The message you included was: Although I was the last call of the day, Steven worked as if his day just started. He was friendly, professional, and proficient.

Becky B.

Water leak in underground pipe. Unfortunately not covered by warranty by Charleston Water Company. The good news, they did come on time, checked it out, and gave me information on who to contact to get fixed.
The man that came was, very nice, professional, and helpful.
Also gave me number to call to find the leak.
Under our warranty, being not the main water line, it is not fixed under warranty.
The guy that came out was great. Just doing his job. Not his fault the line is not covered.

Nancy M.

He arrived shortly after notification and went right to work and my problem was resolved in not time at all. He was very polite and professional. He also explained where he encountered the problem."".

Rob M.

Prompt, courteous and great price! Heat is back on!
Call them if you need HVAC help! They know what they're doing.

Tran S.

We had a leaking and rusted outside pipe and spigot which was causing wood damage so we had to call someone quick. Unfortunately, we found out our home warranty did not cover this repair but since the McAtee plumber was already at the property we decided to have them to the work. He took care of our problem in a timely and professional manner. although we experienced a bit of ""sticker shock"" given the cost, the office rep was courteous and helpful. I would have found it somewhat more helpful if I could have been able to speak directly with the repairman on the site. Overall a fairly acceptable experience during a plumbing emergency