MB Heating & Cooling

John H.

Came out because the water heater leaked, turned off. Drain valve not working. Drained tank. My bill was $538. Offered me an estimate for a 1 bedroom 1 bathroom house to remove tank and install new. Tankless heater way too big for the house. Estimated $5000+. First of all, 500+ to drain, never told me the cost upfront. Does it seem high to drain and nothing else, I hope this not normal or Noone could aford them fir this service?

Sandy W.

Been to our house over the years and always fixed the problem. They are expensive I feel for a visit fee. Getting evaluation to replace systems.

Tom P.

My furnace began making a loud noise when it ran. I called the number of the company that installed it and found out that the business had been bought by MB. They came and diagnosed the problem as a bad induction motor. They said the motor would be around $900. I had them repair it and later did some research on the part they replaced and found out that it's available on the internet for between $250 and &400. I was totally ripped off on the price of this part!

Rita C.

For plumbing check with other providers. We asked for an estimate on 2 very simple plumbing operations l(replace existing faucet and toilet) and the estimate was outrageous 1600 dollars.. Called the main office to verify and talked to a person who was going to check about it but never received a response. I called another plumber and they did them both for 300 dollars.

Fadi A.

I tried to schedule a service appointment for my A/C installed by MB a few years ago, but I wasn't able to. I called twice, and was put on hold twice with each time ending in a disconnection after several minutes of holding each time. I genuinely felt that they either don't want this kind of business, or that they are overwhelmed and don't have enough people to do the job. I'm going to find another professional for my service and I'm upset that the ones who installed my A/C don't or won't service it when it needed service.

Anthony H.

Great products and customer service. Options provided must no strong sales pitching. Knowledgeable staff and willing to customize for your specific needs. follow up and service. Get their annual maintenance plan as well to maintain your equipment. Great listening skills and follow through.

Kurt J.

MB was used by our general contractor (GC) for gas, water, and electrical work for a kitchen renovation. All work was done by unsupervised techs. We don't expect perfection, but expect a reasonable level of competency, honesty, and professionalism.
GAS: As the MB tech was finishing up his last work day he announced we would be w/o hot water because the copper line from the steel main to the hot water tank ""broke"" and he was not allowed to install or reattach copper. He then told us of a home where the gas company ""condemned"" it because they were using copper. The gas company is responsible only for the lines up to, and the meter itself, and has no power to inspect or dictate what's inside your home. And the state-licensed home inspector we hired before purchase saw no issue with copper, which is fairly common in older homes for appliance connections, though not the first choice.
The MB tech indicated it broke while installing a valve because it was bad and not anything he did, so the ""repair"" was not part of the renovation. Copper can deteriorate over time, but usually as a pinhole leak, and breaks occur due to extreme or repeated bending, and does not rip or shear apart under normal handling as he indicated. The integrity of the line where it ""broke"" appeared solid, and we noticed fresh tool marks all around it. He stated he didn't have the ""proper"" line MB uses (I believe flex CSST). Apparently, his office suggested he go to the local hardware store for it, as I overheard him on the phone state they didn't have it, although he made no call other than to his office. He also quoted $588, which was ""worst case"" whatever that means.
The same tech was here twice before, to include inspecting the system to determine what was needed, and could have brought the copper subject up any time, allowing us time to research and make an informed decision. The wife wanted hot water ASAP and due to few plumbers in our area, the 20 ft line was replaced the next day by MB in about an hour. So on top of being inconvenienced we were charged $588 to replace a 20 ft line, including a trip charge that was unnecessary.
WATER: The MB tech installed a water line from under the kitchen sink to the refrigerator, running it under the floor. The holes were notably larger than the line itself, and he filled in the gaps with plumbers' putty, leaving them as ""finished,"" including a putty-filled hole in our new floor in plain sight, on the outside back corner of our 36""-wide fridge, vs. behind it. Later we realized the kitchen faucet lines were crossed so that hot water runs with the handle in the position labeled ""Cold,"" and vice-versa. And despite plenty of room under the double sink, he installed the water lines in a way that left no free room for the up and down movement of the weight used to ""auto"" retract the pull-out sprayer for the faucet.
ELECTRIC: After the 2 MB techs stated they were done and left, they were called back due to no power to the garbage disposal. Later we discovered a puck light over the sink didn't work. About 12 days later the senior of the 2 techs returned to get it working, stating it was due to the ""Newbie"" although it doesn't explain why neither checked their work before leaving. A couple days later we noticed that particular puck and the attached ribbon LEDs over the left side of the counter flicker. Also, they installed a box for a ceiling light, but did not leave the screws to attach a light. These particular machine screws come with the electrical boxes, not the light fixtures.
An MB rep did respond after our review, but the message he left sounded tailored more for a difficult customer with unreasonable expectations, rather than one taking ownership, as also reflected in his online response to our review that we indicated to the GC that we were ""happy"" with the work. But that conversation encompassed the cabinets, carpentry, counter, and backsplash completed by others, not the bulk of utility-related work completed later on by MB. And frankly, we don't want anyone from MB inside our home again.

Food C.

Told me I need a new furnace and AC @ $9,500. Got a second opinion. Cost me $50 to have it fixed.

M J.

My furnace went out on a Saturday morning. It's been unseasonably cold and I am selling the home soon, so I wanted this fixed sooner rather than later. After troubleshooting for 2 hours, I gave up and called.
Tommy G was professional and well-versed. He fixed the problem essentially with the diagnostic service, $120 for a weekend service. He appropriately offered long term solutions and maintenance plans, but given my situation, I declined. If I was staying local, I would have considered it based on his information and recommendations.

Alyson H.

We used Sweeney in Rochester for years, but they had been sold to MB Heating & Cooling.

A/C capacitor went out and Curtis came to fix it. I understand the after hours fee, but the part was over $300.00. Since he replaced it before telling us the part was $280.00 mark up, we had to pay.

Will never use this company again and reporting them to BBB for bad practices.