Maynard

Daniel P.

They were friendly over the phone and came out quickly to fix my AC.
It turned out to be a capacitor that needed to be replaced. They charged me $266.82 to replace a $15 part. The average cost of replacing a home AC capacitor is around $180, including both the cost of the capacitor and labor. So it's around $86.82 more expensive than what most places will charge you.
The technician was friendly and professional. I give 3 stars on this review for overcharging.

Patricia T.

This has been a long time coming. Several years ago, a crew from Maynard came here to do some work. I would not recommend your company to any one. They did the work but that night, it rained torrents. Everything they did washed away. They said they were not responsible for that. I had dirt running everywhere. Horrible!! After several days, one of the head guys came by and said that it would be all replaced. He called it catastrophic and had a crew to come back. They came and they were ugly and hateful to me. They let me know they should not be doing the repair work. Incidentally, we had already been without water for about a week and a half so that was not good news. They took way too long to destroy my yard in the first place.

Come see my yard some time. We believe they took most of the dirt with them. When you look out my front window, you can see the trench where they put in the water line. It's not covered well. The yard is full of holes. I have had people to fall. The cover for the pipes was put in very crooked. It is so close to the driveway that it has been hit more than once. They came in my house and told me that I needed to purchase 2 new toilets that were not very old. I have since had them repaired and they work fine. The tanks were full of dirt that they left.

There was probably more. It has been a while. My husband had passed away and I had to come up with $8000 for what I got. I am not expecting anything from you. I am just venting. I may publish this somewhere. I haven't decided. How can your company treat people like this and claim to be an outstanding establishment?? Beats me.

P. Turner

Joyce C.

So I've come to believe their are zero AC services in Nashville you can trust. We had Maynard install new AC 6 years ago ( 8000.$). It went out 3 days ago and so we called them to check it. They came that same day to evaluate it and said we needed new blower motor. Even though the unit was still under warranty - the cost was stated as 599$. ( for labor ). Well - seems high but we needed our AC. They agreed to come in 3 days to fix it. We received email that they would be here between 8-12. We waited all morning and then called - they stated our appointment was at 3:30. So of course we waited. The technician arrived at 1:30. ( not between 8-12 and not at 3:30). Once he was here he spent 45 minutes fixing the unit. He did indeed fix it and was polite. I don't really have an issue with him. My issue is with a company that tells you they will be there from 8-12 and then says no it's 3:30. And then comes "" early "" at 1:30. My main issue is the 599$ for 45 minutes of labor. If we were also charged for parts I possibly could understand the charge. However- the parts were under warranty. So I do take issue with 600$ per hour for labor. Actually - that's not totally fair as that charge also included his initial visit which was another 30 minutes. I guess I should not be surprised as I have used multiple other AC companies in Nashville and have yet to find one I could trust - ie Lee Company , Hillers, Donnelson Air, and the worst of all - Covenant ( a "" Christian "" company - laughable ). I have lived here for 35 years and am still looking for a trustworthy reliable company . And by the way - I just received a text telling me the technician was on his way. He left an hour ago.

William J C.

They charged $300+ to install a new faucet. Took 15 minutes. And it's installed backwards. So...don't think we'll be doing business with these guys any more.

Lynda J.

I contacted Maynard 2 years ago because I thought they were a small local family owned business. I bought the entire new furnace system THEY recommended which was over $5,000.
I bought the annual service checks package so that they would come out each Spring and Fall to check my unit. Obviously prevention and maintenance can make a system last longer. I have filters shipped to me and replace them monthly. My last filter was there 90 days instead of 30.
So after 4 visits I get a tech who tells me that pet hair has been sucked into the furnace.
I'm not sure why the other techs on 3 other routine calls never informed me of that. Today I was charged $1,386 for the 2 hours it took today's tech to vacuum out my furnace. Was it 90 days worth of pet hair or 2.5 years? Who knows?
Negligence by previous Maynard techs resulted in a $1,386 bill that I'm charged.
Very disappointing. Not a good business practice.

Valerie S.

link electrical component repair in stock on truck 1.00 $254.00 $254.00

HECG Capacitor electrical component repair in stick on truck 1.00 $254.00 $254.00

H3P Replace dual capacitor 1.00 $370.00 $370.00

H2P Repair or install low voltage wire per 10' 1.00 $150.00 $150.00

Sub-Total $1,028.00
They said I needed all this done and gave me a quote of other options which where even higher the Maynard company tried to rob me because I was a woman and black I had someone else come out and they told me I needed a transformer and the other company charged me 125.00 and told me to hold my money until I was satisfied with the work because the Maynard company had me doubting the other company because they said I need all this work done!....

Total Due $1,028.00

Deposit/Downpayment

Haresh C.

i am very unhappy and disappointed with Maynard, i had a very bad experience. last Thursday i had requested a service call because my rental property ac was not cooling, the maynard tech came out and worked on it , but they did not fix it right the first time and the tech charged me $140, the next day, Friday, the ac was not cooling again and i had to call maynard again. the tech came out again and this time he said the capacitor needs to be changed. ac started working for a little bit, but again the next day on Saturday the ac stopped cooling again, i had to call maynard again. i called them around 4pm, but no one showed up the whole day. finally the next day i ended up calling another hvac company, and they fixed it right the first time and i havent had any problems since. i am very unsatisfied with maynard, and i seems that there techs are not qualified and dont know how to fix the ac issues

Eric B.

Negative five stars. We just had a ""senior technician"" show up today for, what I can remember 14 times in the past three summers. Removed a cover from the panel that reads; ""replaced for the 2nd time on 4/1/21"" placed that on the duct work then told my girlfriend we needed two new damper motors(there only one in the attic) and he would only charge us &660 for one as if he's doing us a favor. The motors are $84 on Amazon. What a joke. Now there's condensation building up on a drain pipe and ruining my ceiling for a second time in two years since these people have been coming here. I've since this guy left jammed the damper open myself and ordered a new motor for 84$. This guy literally showed up was in my house two minutes. It's hotter now then it was before he got here and I have water damage AGAIN on my ceiling. If anyone needs work concerning a zoning problem in their duct work. I'll save you 400 bucks call me.

Lori C.

Patrick came out to our house today & serviced both HVAC units. We found him to to be timely, professional and knowledgable. Thanks!

Jason B.

I have used Maynard in the past. They did a decent job installing my new HVAC and new vent system. I even purchased a home health plan hoping to protect my house moving forward.

A plumbing issue came up at my house, so as part of my home health plan benefit, I thought I'd reach out to Maynard first to diagnose and provide an appropriate solution to plumbing problems I was having.

I had a service tech dispatched to my house, which I paid roughly $50 (a ""discount"" for purchasing a home health plan) for a diagnosis. Tech arrived, asked me some questions and crawled around in the crawl space--took all of 15 - 20 minutes. Then he presented me with the long list of problems such as a collapsed main sewer line, improper venting, improper connections to the main, etc., and the long list of fixes that would be needed. He then spent about 10 minutes writing up a quote for me, which came to a little over $13,000. Perhaps that was a fair number and Maynard would have done quality work IF that was the proper diagnosis and solution.

I decided to get a second opinion, and thankfully, I did. The second plumber came out and did a proper inspection -- asked questions, observed inside the house, crawled under the house AND ran a camera through the pipes of my house, especially the main sewer line. Turns out the main line was completely fine except for a clog, which took no time at all to clear. There was one section underneath one of the showers that was severely clogged, so it was replaced. The plumber did a few other small PVC updates and installed a more easily accessible clean out to make troubleshooting easier in the future. I ended up spending less than $2,900.

I called the service technician to follow up and let him know my disappointment in his poor assessment -- either lazy or just plain dishonest. When I informed him about properly inspecting the problem with a camera, he told me, ""I tried to get one for you, but I didn't have one on my truck,"" which is a simply unacceptable excuse. 1. Why did I pay you $50 in addition to my ""home health plan"" for you to diagnose the plumbing problem if you are are not going to use the right equipment or put forth the level of effort required? 2. If you have the audacity to quote me more than $13,000 for a job then you damn well better go back to you main headquarters, get a plumbing camera and come back to my house to run a proper diagnosis.

In summary, Maynard is either lazy, dishonest or a little bit of both. When they come out, they are NOT looking to diagnose the problem and offer you options that are truly tailored to fix the problem you have. Maynard is there to make the most money off of you plain and simple. Would Maynard's proposed solution have fixed my problem? Sure. But it would have cost me $13,000 and been way above and beyond what was necessary. They tried to sell me a brand new Cadillac when all I need was an oil change, new air filter and swap out the tires. I saved more than $10,000 by NOT using Maynard and instead going with a company that works hard and is honest. I'd recommend you find someone else as well.