Maynard Plumbing Heating and Cooling

K J.

I will not use Maynard again and this is why.

I had an HVAC issue (2 years new installed by Maynard) and the worker said that he would have a part and be back as early as Monday. I had no AC in summertime for 2 days, but I was ok bc early next week is great. I would also like to note that the worker quoted an unbelievably high price in which I immediately said, ""no way, I'm not paying that, you will have to come down"". He said it IS reasonable bc they charge more than that in NYC and I said ""nope""...again. I would like people, especially woman, to know to stand up to unreasonable quotes that are thrown out there. He quickly came down $500 which I thought was reasonable enough and decided to stick with Maynard, even though I am totally against working with service workers who quote unreasonably high, it's a disgrace.

I called Monday and talked to what I didn't know at the time was the AI assistant. She said they were set to come out tomorrow (Tuesday), still fine. Tuesday, I got a text that they were coming Wednesday. I talked with the ""AI Assistant"" a little upset and ""hot"" but if that is the best I can get, at this point I'm desperate. Wednesday comes, no text or call that they are coming, I call the ""AI Assistant"" (I still think she's real) and she tries to make an appointment for Wednesday after hours from 12pm - 3am. I'm pretty hot and want to know what is going on, she forwards me to the service manager (I will not name names) and he says the part is not ordered yet. I was upset but he was going to give me some money off for their mishap which made it better.

The part comes in Friday, and the same guy comes to repair (i do like that they keep the same guy for the job even though he tried to over-quote me). It's the wrong part. The worker came in apologizing saying he told the girl to order this certain part, and she did it wrong. So already a girl is being blamed. This is early Friday, and he says he will order the part on Monday. I called Maynard concerned that I think the part should be ordered ASAP and not wait till Monday bc we need this as quick as possible and that I wouldn't mind ordering the part and overnighting it and taking it off the price of the repair to make sure it gets here ASAP. Someone was going to call me back later. The service manager wanted to talk to me through the workers phone, and he blamed it on the guy in York parts and also gave me his name and phone number and said to ""take your grievances up with him"". All I did was talk to someone about how we need to order this ASAP, not wait till Monday and that I will order it if they need. Clearly, they had an issue with ordering parts at the time, but I didn't say anything like that to them. I didn't understand why the manager was giving me his number, so I asked, ""ok, do you want me to order the part?"" ""No"", that's not why he gave me the number, he just assumed I was going to complain and was passing the buck to him (when the worker already blamed it on a girl that works there, and he gave me money off bc of their mishap). I never talked to the worker at York, but he did nothing wrong in this whole situation. So, Maynard never ordered a part, then ordered the wrong part, then tried to blame it on York. I went a week and a half with no air. They did rig the AC to produce 75-degree air (was worried about how safe that was on my 2-yr new unit but didn't ask) after Friday till they could fix it on Tuesday.

I know mistakes happen, but this immature blame game on a girl in the office (why couldn't he put the order in himself), then on someone who totally did nothing wrong and doesn't work there was off-putting. I don't like spreading negativity, but I feel it is my duty to let people know that this company price-gouges, is very immature and uses an AI assistant.