Mayes Plumbing & Heating

Susan S.

The owner of Mayes Plumbing called me the other day and he started working hard to find out what went wrong in the return of my money, he was kind and very professional with me even in spite of my review, he worked hard to return my money in fact the money was returned to me the very next day, thank you Mayes Plumbing and Heating for understanding how important it was to me with COVID-19 and times being so hard losing track of any money is very stressful.

Trina T.

This company was sent by American Home Shield. They are the worst company ever. Their plumbers and management team are incompetent, childish and horrible. They came out and said that they couldn't find the water valve but I was still charged the service fee. They told AHS that I should send pictures of my turned off water valve then they would agree to schedule an appointment for repair. If I turn it off, how would my family have access to water? Needless to say. I went with a much better company.

Nancy F.

Have used Mayes several times and they have been punctual and pleasant. Our appliances are older so sometimes it takes a few visits to fix the problem but the technicians are always happy to return to be sure the issue is completely resolved.

Tam S.

Referred through AHS, first of all the arrival time is between 10-4pm, no weekends, no appointments, we do have jobs too. They visited my home 3 times, the second time they arrived after 4pm.. the problems were never fixed. The never seem to have the proper tools in the van. I had to keep putting in new claims with AHS.The customer service rep. was extremely rude and unprofessional, she definitely lacked people skills.
I canceled them and decided to go with the true professional. Problem fixed and at a lesser rate and accommodating time.
AHS really need to read the reviews on this company before sending referrals .

Johnetta L.

I had placed a terrible review and it's funny how my review was taken down. This shows you the company don't want you to read what their company is really about.

Lou H.

Please do not use this company! American Home Shield had this company come to my house to unclog/repair my garbage disposal.

Roman arrived to my house, while I was working. It was raining hard outside. He tracked dirt all in my house. Within five minutes, he stated he would have to call his company later today. I asked what does that mean. What is the issue, since he did not look at anything. He said there is plastic in your garbage disposal.

I had some plastic forks on the counter, so I think he just wanted to use that as an excuse. However, he did not work.

I called the company and spoke to a Kathleen, that claims she is the office manager. She said the Technician said there is plastic in the garbage disposal and there was nothing they would do. She said American Home Shield won't pay for it. She was very unprofessional and I'm not sure how she's the office manager. Don't use them!

I called Roto-Rooter. They came and looked at the garbage disposal. They immediately told me there is no way another company could have looked at my garbage disposal in five minutes. They could tell C Mayes Plumbing and Heating had not looked at it.

They gave me a quote and finished the job. The Technician from Roto-Rooter said there was grease and eggs stuck in the garbage disposal. They removed it and showed me. There was no plastic, as C Mayes Plumbing and Heating told me.

This company are liars and they just want revenue without doing basic processes.

Do not use them!!! Do nit use them!!! Do not use them!!! They only want your money!!!

Sandra C.

Terrible customer service!!! Varina, answered phone..I asked about tech status and if he could text or call me when lvg last job so I can run someplace. My appt was 12-6pm window! I called at 4pm to inquire about technicians status. Varina put me on hold then returned and stated that the tech had 1 more job before mine and AHS would send me a text, so I ran to the store. 20 min later the tech is rat my door. I answered him in my doorbell and told him what Varina has just told me. He walked bk to his truck. I then called C. Mayes again. This time I spoke with Kathleen, manager. I told her what just happened and that I could call my daughter and get her to let tech in. To my surprise she (Mgr) started yelling that the tech has already been at my house for 15min and will only wait 10 min. I proceed to remind her what Varina has told me, which is why I wasn't at home. The Mgr (Kathleen)then overtalks me saying that She, Tony and several others heard htell me that the tech was on his way to my house. I was so shocked that they were saying the harsh/string words and tone that I felt that others needed to know how my service request was handled. I did nothing to these ppl! I am a customer trying to get my disposal fixed and simply called and asked a question and was given I mis-info. But, instead of admitting it...The whole staff corroborated the lie and treated me as if I was the issue. I will never use them again!
Saw their truck at a neighbors house today and hoped that Mayes staff woke up on the right side of service and truth today!

Joseph L.

Mayes Plumbing came to my house and told me in order to replace a faucet in the kitchen it would not be covered by my home warranty unless I paid an additional $395 to remove the garbage disposal and P trap which was in the way of the faucet. I replaced the faucet myself and it took me 15 minutes, I didn't need to remove the garbage disposal or the P trap. I'm also not sure how many hours that may have taken a professional plumber but $395 was an absurd price for something that never needed to be done in the first place.

Rusty R.

I was assigned this plumber through AHS warranty. During the initial phone call to set up my appointment, the scheduler asked me to describe my problem. I explained that there was a leaking pipe in the crawl space, and I wasn't sure where. Her response: ""Well I don't know what you think we can do about it if it's in an inaccessible crawl space."" (I replied that I wasn't sure it was in an inaccessible part.) You're a plumber, I expect you to fix it, or tell me what next steps need to be taken to facilitate a fix. Not an ok answer when customer is stressing a water leak all over their basement.

Plumbers came out a few days later. Professional and polite. But, the kings of upselling. According to them there were like 8 things that needed to be fixed. And, OH, by the way, there's a loophole in your policy that won't cover this repair so it's out of pocket. On the one hand, I appreciate the plumber using his experience to warn me about this. On the other hand, shouldn't the insurer deny my claim rather than the plumber? I asked how much this would cost if it's out of pocket, and told ""$800-$1,200."" I went for a second opinion based on this information, and the second plumber said only 2 things needed to be fixed, the rest was nonsense, and the total job has now been completed by plumber #2 at a cost of $400.

Henry A.

So I called today to find out when the part would be installed only to be confronted by a lady who said they had refused to put my part order in because they read my review here. She kept yelling about the review and suggesting I forfeit my money and get another plumber to do the job. She also suggested that I called back AHS as she denied having heard back from them. I suggest you watch your back when reviewing them as they would try to spite you rather than attempt to remedy any issues you have. They also really do need better costumer service. its terrible.