Maybruck Plumbing & Heating

Gourmet F.

just tore into my dining room ceiling to find the plumbing (as predicted) done completely wrong and against state code. called the office to discover that even the staff is so rude and unhelpful. they were totally shocked that my plumbing (11 yrs old) should last this long, wondering how i could be calling about plumbing that is so old (i happen to have friends with homes from the 1600's and older without leaking pipes but this is back when people actually cared about and took pride in the job they did) and it does not matter to them that it was done wrong to begin with...all they want to do is cheat the public to make money, take no responsibility for their incorrect work no matter what the cost to the homeowner. completely incompetent, unethical, rude, unhelpful individuals who have zero understanding of why someone might be upset that their piss poor job has ruined your house and cost you thousands of dollars....if it was their house i am sure they would be up in arms! another sloppy job done by another dishonest greedy contractor. where are the decent honest people in this country???????dont look here, that is for sure.....

********in response the dan maybrucks claim, he did not offer to come and diagnose the problem for $129. furthermore, if he knew one thing about the automotive industry as he was using as an example, a car made incorrectly would be part of something called a recall dan which is when they take the car back and correct what was manufactured incorrectly free of charge. this is basic common knowledge. when you plumb something completely incorrectly you certainly should come back and fix it to make it up to something called the ""building code"", i am sure you have not heard of that either!!!!!!!

Steve M.

Awful - and its my own fault for not paying attention to the negative reviews and just going with someone who picked up the phone. The tub drain that was replaced has leaked ever since. They subcontracted out a kitchen remodel to morons who drilled screws up through the cabinets and through the countertop and ruined it, then spilled glue on our hardwoods and tried to sand it off which ruined the hardwood floor. One word - AVOID

Joe I.

We had new counter tops installed. We needed the lines, drain and disposal connected. Nothing special ...

Used Maybruck in the past. They did good work, a little pricey - support the local business...

Plumber came a little late, polite, did his work in an hour - nice job thus far

Hands me a bill for $258 for two hours work (did I mention he was there an hour). I questioned it and he said he had to get materials specific for the job and that was the reason for the second hour.

The materials were two 12"" reinforced lines, several inches of PVC and some PVC cement.

Plumber told me he didn't charge me for the materials (which at Home Depot would have cost $20). I assumed that professional plumbers would have these materials in their trucks or shop for a lot less than what I would have to pay at Home Depot.

I wrote the check, sent the plumber on his way, and called his shop. Service Manager came on - polite. Reinforced the story the plumber told to me (because he said it was he who gave it to the plumber - which just means it wasn't true). He went on about a lot of cost of business and overhead numbers and how I was given a DISCOUNT. I restated my point of view and told him I understood his need to make money, but that this was excessive.

I was offered a 5% discount ($12.50). This was it for a repeat pissed off customer.

Charging me for these incidental materials is like your accountant charging you for the paper and pencil he used to do your taxes.

Talk about missing the moment to make something right. I wasn't looking for something free, but I did expect a whole lot more than a lot of gibberish and $12.50.

After telling him I no longer wanted a discount (now I was pissed and what I truly wanted at this point was some sort of an apology). I told him I was still very upset and that at any chance I could warn others of this poor pricing and handling, I would.

Here I am today - thank you to YELP. I will find another plumber than to continue with my stupid ways of repeat business for a company that just seems to want to jack the price wherever they can.

Richard G.

I think the other negative reviews here should tell you something about Maybruck. These people are TERRIBLE to deal with. Awful. Seriously. I've been trying to deal with Maybruck for some time now. Despite numerous calls and voicemails, they never call you back. Their customer service is awful. Next, we had them come to the house to repair a ductless heater. Their ""repair"" worked for about 2 hours. But of course, they made sure to charge me $225 for their ""work."" Second, after weeks of trying to get them back over to the house to ""re-fix"" the issue, not only did they refuse to come to the house unless they received a $130 ""appraisal"" fee, but, without telling me, they abruptly charged me an additional $225. After seeing these charges to my credit card, I then called and left several messages with Maybruck, and, not surprisingly, did not receive any calls back, until finally, on my 4th attempt I spoke with someone. Can't repair the problem initially and awful customer service, will never do business with these people again, and I would highly recommend that you do not either.

Greg L.

Dan Maybruck Plumbing was contracted by our gas company to install a high efficiency gas furnace in our home. It cost us over $10,000 and worked for one season before it displayed an error code and stopped working. When we called Maybruck Plumbing, we spoke to the owner who refused to even send someone out to look at it without being provided with a credit card in advance. When we disagreed that we should have to pay until they at least looked at it, he hung up on us. We later hired another plumber and had to pay a significant amount of money to have it repaired after being told that it was installed completely wrong which is why it stopped working. Further, when installing it, Maybruck Plumbing drilled through a joist in our floor to install the exhaust pipe and was later made to relocate it by the town's inspector, leaving the 9"" hole in the joist.

In addition to not knowing how to install a high efficiency boiler, they refused to correct their screw up and are rude. I would not recommend them to my worst enemy.

Derek F.

Bad customer service, bad scheduling, and bad business practice. After having a furnace hot water heater and a gas fire place installed by one business I thought that you would develope a business and customer relationship. Was happy with all work that was done and Dan seemed like an up front guy. Now that I have spent my money the good service is gone. My furnace is leaking condensation inside so I called and told the woman on the phone that it's leaking and I believe it's the collector. So today a service tech.... came out and looked at it and told my wife yes it's leaking the collector is broken we will order the part. When I talked to my wife she told me and that she had to pay a 130 dollars for him to look at it? So I called to find out what service was performed for this amount. The woman said she would call back.....So when I had to call them back I was told it was a service call. I asked what service was done and they told me that he had to identify the furnace check that it's under warranty and call to order part. So my wife paid a 130 dollars and was told it would be about 200 when they fix it. I really appreciate not being told that we would have to pay just for the kid to look at it. I guess they have to make up for the warranty. I have since spoken with another hvac business and they knew over the phone what was wrong and they will come out look and fix then bill me. Just sucks it's about 15 degrees out and my 2 year old kids are paying for it. Thanks Dan, and I have called plenty of times to try and figure it out. My kids said you can keep the 130 dollars they don't need it.

Kevin R.

we ttotally disagree with these reviews. We just moved into a beautiful contemporary on a pond in Plymouth. Unfortunately someone did not properly seal a sewage pipe and we had months of water leaking behind a wall and just noticed the smell. We called maybrook on Saturday. They came out yesterday and immediately detected what was perceived to be the problem. He determined it to be an emergency and rearranged schedule and arrived this morning and did an incredible job of located and fixing the problem. Neat holes were cut in the wall and advice was given as tools experts to call to clean up mold and prevent further growth. He was professional and incredibly concerned about damage to the walls etc and tried to contain it as much as possible. I think they are a very reputable company and would hire them in a minute as well as highly recommend them. I have owned many homes both residential primary and secondary on the cape and elsewhere . I am an attorney and certainly not in anyone's pocket haha. Plumbing problems... Call maybrook .

Ryan L.

Dan and his team performed some HVAC services for my mother in law some time ago

The original purpose was to perform a duct cleaning and some other minor job. While there, he found out there was 'no filter' in her furnace. He replaced it with a reusable / cleanable electrostatic filter.

He never showed her how to remove it or clean the filter. He never even told her that had to be done.

With a quick shine of the flashlight, I discovered the 'missing' filter - It was sucked into the furnace just past the normal filter location. I'm not sure how this was missed with a full duct cleaning and service. This mistake likely reduce the life of her furnace. Dan and his team did not do their due dilgence on this.

Dan and his team did not take the time to train the homeowner proper maintenance and did not properly diagnose the problem. Cost also seemed very high for the work performed.

Joe B.

My wife and I used Dan Maybruck Plumbing several times and always found them to provide excellent and reliable work at a fair price. Never tried to ""snow"" me into doing extra expensive work. Over time I found I could trust their recommendation of what work was needed, and what work I could put off. We all know how expensive it is to maintain a large home these days, and it is nice to be able to trust your tradesmen. Thank you Dan Maybruck.

Mike O.

I called Dan Maybruck Plumbing & Heating for a simple repair. They were to replace the shut off valves for a basement washing machine and replace the tee on the same line as the shutoff. The pipes were fully exposed with no need to go behind any walls. Simple. I couldn't be there but somebody else was there to let them in. I had to give Maybruck my credit card number before they would agree to come to the house. I also provided my cell phone number in case they needed to reach me. I did not receive a receipt for the job until I requested one three weeks later after receiving my credit card statement with a $431 charge on it. When I called the Company to inquire why the charge was so high the only person who would talk to us was the person who answers the phones. She told us that it was their policy not to break down the cost for parts and labor and the $431 total that was on the invoice was a ""standard fee"". I feel that I was overcharged for a very simple procedure. What do you think?