May Heating & Air

Shontay S.

This company is one of the companies contracted to do work for American Home Shield. They came out and diagnosed my problem with my A/C unit and noticed my unit was still under warranty and told me to go back to the company who installed the unit. They refused to repair my A/C unit. Unprofessional, bad communication, and no follow up with customers or home warranty company. Save the frustration and not use this company.

Nancy S.

horrible. Would you wonder why they have 1 star out of 72 reviews and why in Gods green earth would AHS force you to use them. I asked. they said they don't care what reviews say. I changed companies. I will never ever let these people in my home. When the company called to make the appointment they were rude and not willing to work with anyone's schedule as well. Nope, not gonna happen

kimberly h.

Serious concerns about the services that I have received from your company over the last 1.5 months. We noticed a small puddle of water in our garage near our inside unit. We called American Home Warranty (AHW), who put us in contact w/ your company, and a tech named Karlos came out to our home on May 10th. Karlos inspected the unit inside/outside and borrowed bleach from us and was able to clear the clog. He also suggested that there was a UV filter in the inside unit that needed to be replaced and we purchased and replaced it several days later. There were no other issues with our system. Oddly, 10 days after he touched our perfectly running system, suddenly it's no longer able to cool the house. AHS sends Karlos to our house on the 23rd of May. Now he diagnosed our AC system w/ an unidentified leak """"somewhere"""" and gave us 2 options, add 3lbs of freon ($392) or do a 72-hour test to confirm/deny there was a leak. As our system has been working fine for well over the last 2 years, we opted for the freon, we'd been without any AC in the house for over 3 days. Less than 3 weeks after his visit we noticed it began getting warm in the house again, a day later, 11th of June, we had no AC. We call AHW, and Karlos is back out here on 17th of June. He began a 72-hour test of our system but let us know that there was a leak and we were going to have to replace the entire system. So, we had been w/o any AC for 6 days, it looked like it was only going to be 3 more before we'd have an answer and hopefully our system would be fixed. We are running fans non-stop to keep our home in the mid 80's. June 20th, 2 different techs come out. They inform us that the system is indeed holding pressure and that there is no leak. The reason we have no cold air is because we are completely out of freon. We discussed how this could happen in a system that had no identified leaks and it was brought to our attention that there were 2 caps that had been left off and that the freon could have leaked out of these points. The caps were now securely placed and that a full take of freon would cost $1,651. They did not carry that amount of freon w/ them and would have to come back out and fill up our system 2 days later. June 22nd, our 11th day with no AC, it's now registering over 90 degrees, 2 techs come back out and inform us that they were told to come back and run another test on our system to ensure there were no leaks and this test would take 2-3 days. This was absolutely not what we had requested. We made a phone call on the 21st to inform the company of all the previous troubles we had had, particularly w/ Karlos. We were told that someone would call us back. Our expectation was to have our freon filled on the 22nd. We never received a call back from anyone and we were surprised when the 2 techs showed up not to re-fill our freon but to run another 48-72 hour test. We made it very clear to the 2 techs that we don't want Karlos to ever come back to our home again and we want our freon filled when they come back 48-hours later barring some spontaneous leak is found despite 2 previous negative tests. An email appt confirmation shows that Karlos was scheduled to return to our home on Tuesday the 25th, the exact opposite of what we asked for. At this point, I have no idea what to even expect should he come out here again. What I do know is that this morning is day 12 with no AC, our system was working fine minus a small clog in our drainage line 1.5 months ago, since Karlos came out here, we've had nothing but catastrophic problems, caps were removed and not replaced. We've already paid nearly $400 dollars for freon that lasted less than a month, I can't even imagine how high our electric bill is going to be for these 2 months. We'll be placing a call first thing Monday morning and try to get some kind of resolution for our problem for the negligence of your tech Karlos. If someone in mngmt @ May Heating and Air sees this note, I'd appreciate you getting a hold of me at your earliest convenience. (rated 4 star for the 2 techs that have been helpful)

Jeanette B.

I rated May Heating & Air a one star because there was not a zero. They're rated a zero as they are unprofessional, horrible customer service and do not complete the work. Their Tech William arrived, quickly did a diagnostic and then proceeded to tell us that the coil was clogged, needed cleaning, and that it was something that American Home Sheild was not going to cover so he had to give us an estimate to do the work. Really??!! When my husband spoke to the technician the technician got aggravated because my husband was not agreeing with him and told him that we are not gonna pay any extra than what the American Home Shield was going to pay. The technician William said he was going to go ahead and leave then. Not only did he leave without completing the work, he did not clean up afterwards by not putting our AC unit filter back in place. We never experienced such poor service or attitude in technician as we did with this technician. It seems like May Heating & Air was trying to get paid twice from American Home Shield and then us. Highly disappointed and definitely would never recommend May Heating & Air to anyone unless you want to be ripped off and provided terrible service.

Paul M.

AC was out for a couple of days of 90degree+ heat and we needed it fixed quickly. AHS set up our AC repair with May H&A, and after reading all of these negative reviews I was pretty anxious about what might happen. Thankfully I had a completely different experience. They contacted me a couple of times to confirm my appointment (professional and courteous), showed up in the appropriate window of time, fixed the AC, and followed up with a call. Thankfully, it was a quick and simple fix and JT and another guy did a great job.

Rj C.

Terrible customer service from the supervisor to the tech. They have no communication skills nor and more importantly, do they leave your system better than they found it. Consider another company before you decide on this one.

Jarrett N.

Absolutely horrible. Does not care about emergency situations and will not wait even though your 3 minutes down the road. Dishonest and not trustworthy

Twanna H.

Wish there was a zero rating for this company. Initially had a positive experience with them, via their technician JT, but because of the protective cage of my A/C, they had to come back out a week later (long time in Georgia sun) and they sent me confirmation via American Home Shield for 1-5pm. I got a call at 9:30 am saying I had missed my appt, and when I alerted them to the error, they took no accountability, blamed me for missing the appt, and said it much be a 'glitch' in the system, which I understand. However, instead of taking the accountability to get someone out during our allotted time, they continued to try to reschedule, despite the fact that my husband took off to accommodate their scheduled appt. Then, when they continued to 'explain', I told them that the explanation wasn't helping the situation and that all i wanted to find out is when they would be able to come back out that day. After a couple of calls, they mentioned to American Home Shield that I had 'threatened them', completely disparaging my character, and I am still awaiting the recorded transcript of this accusation to forward to the CEO's office of American Home Shield. I have no plans of slowing down this process until they lose their contract with AHS after taking them to court for slander. If you've shared a similar experience, please share on these reviews as I'm using these reviews to validate my experience.

Wesley H.

They belong in the garbage business. Unreliable and deceitful. Rude, incompetent. The American Home Shield representative mentioned that they already have numerous complaints as a vendor. They promise one thing and do the opposite. If your air conditioning is broken, avoid using them unless you enjoy waiting all day for a no-show.

Iric M.

This company is a fraud do use them ever.Kenald H came out to my house he was rude and unprepared.Asked to use my bathroom, asked to use my flash light he broke it.Went under my house and removed my filter.then tells me my company doesn't replace air conditioner filters.My question why doesn't an air conditioner company replace air filters.He told me to buy it and replace it myself..I call the company and spoke to a Rhonda'.and she said to me if don't like our company fuck you and somewhere else.. Don't use those company!!