Maxwell Plumb Mechanical

Andrew D.

I've used Maxwell Plumb Mechanical (MPM) over the past 12 years for my needs in the property management industry.

Most recently, I had the opportunity to try them for my own needs as a homeowner. More specifically, I bought a two family home with two boilers that last looked to have been serviced in 2013, and the home inspection picked up several areas of concern with respect to the boilers.

Jose showed up on or before schedule over the course of two days with two different helpers (Khalif & Jesus) and they all worked efficiently and thoroughly to leave both boilers in top form before leaving the job site for the last time today.

As someone with a mechanical engineering background, I have been and remain impressed with the quality and care of their work. I am pleased to recommend them to any building owner or home owner who may need the services of a qualified plumbing/heating/mechanical contractor.

A special thanks goes to Anita who coordinated the job and kept me in the loop every step of the way. Keep up the great work MPM!

Elena K.

We just had 2 showers and sink pipes and faucets replaced by Maxwell Plumbing. We were very impressed by the quality of their people. James right away was incredible during the initial scoping walkthrough and throughout the actual execution. It's very easy to get a hold of this business via email and phone, the scheduling was very professional and prompt. James and his assistant had great communication skills (in addition to plumbing obviously) and were a pleasure to have around the house, as much as remodeling projects could be pleasant. Highly recommend them not just for the times of urgent repair but for remodeling projects as well.

Sab B.

My condo called Maxwell plumbing because we had no hot water. The plumber came into my home to check the plumbing in my master bath. As he was leaving he said ""I need a plumber my faucet is broken"" I immediately got up to look. It was not connected and was unfastened and moving around. I knew it was fine prior to him coming in . I went out to the hallway to tell him and he refused to even come look at what he had done. Shocking!!! He comes into my home goes underneath my sink and does something that causes the faucet to not work and refuses to fix it. I would not recommend this company

Yamil L.

Two weeks ago (6/24) we had an emergency here on the property, located on the Upper East Side, and I am thankful for everyone that responded, how it was promptly dispatched, handled by their workers, and then their supervisor who showed up as a second team to assist with additional issues that unexpectedly happened; I cannot speak more highly of their professionalism and patience in accurately locating and addressing the two broken kitchen drain lines that were buried inside various walls leading to our basement storage rooms, which had been flooded. What made this endeavor even more difficult to identify was that we have a commercial space between the 1st floor (really the 2nd floor) where we believed the break was from, and our basement, between which because of the commercial space above, it was even more time consuming to positively identify which line and where it was in order to repair it as promptly as possible.

This was all handled with the least amount of disturbance and inconvenience to our residents. Talk about working together with a goal in mind.

Maxwell Plumb, back in 2019, also expeditiously managed to check, file all the paperwork, schedule with Con Ed, and turn on gas that Con Ed had shut off, all in 1 week. Any building who has had their gas turned off, know this can take upwards of a month (if your lucky) and can even go over six months, so whether the stars were or weren't aligned for us, all I can say is that Maxwell Plumb helped align them in our favor (and I can say this because I was personally in the trenches with them).

So, between that and yesterday's experience with this other crew, I wanted to state out loud that they employ very courteous, dedicated, knowledgeable, patient and responsible workers who were forthright during every step of the way.

As the Building Assistant Resident Manager, I would be happy to go back in the trenches with Maxwell Plumb.

That's it - where praise should be given, it should be acknowledged.

Shelly C.

We just had our toilet replaced by Maxwell Plumb Mechanical Corp. What a delightful experience. From the competent & understanding dispatcher Anita, to the excellent plumbing mechanic and helper that was sent, the job was done quickly, neatly and efficiently. They came with masks and booties, cleaned up after themselves and completed the entire replacement in less than two hours. James & Arnold make a great team. Highly recommend and would use them again.

Rochelle Z.

Maxwell was recommended by our superintendent. It has been a pleasure to work with them. They submit accurate proposals, work orders, and invoices. They're extremely professional--arriving on time, wearing masks, keeping us informed as they work, and cleaning up when they're finished. I intend to use them for all plumbing needs in the future.

Elle L.

Our water heater broke and flooded our basement and we needed assistance ASAP. We called Maxwell and they were extremely helpful with walking us through with what we should do. They coordinated with us to have a tech at our house Immediately. The tech was super helpful and took care of everything which we are extremely grateful for. We highly recommend them to friends and family.

Oliver E.

Unreliable, terrible customer service, unapologetic about not sticking to their appointments. Was not told that rates would double past 4:30pm from $195/hr to $390/hr when first arranging the appointment.

Scheduled appointment for 1:30pm, was given a caveat that the exact time could not be guaranteed. We discussed that the plumber would be there within a reasonable timeframe and that I had a hard stop at 4pm. I was also told I would be notified when the plumber would be there.

When no plumber had arrived by 2:15pm the day of the appointment, I called to ask what happened. I was told that the plumber had failed to notify the company that he would not show up until at least 3pm. I was then informed that my job would likely require 2 hours minimum and if work were to extend past 4:30pm, rates would double from $195/hour to $390 an hour. I asked to be provided with a discount for the bad experience and was told by manager Anita Leak nothing could be done, except for waiving the doubling of the fee

Consistent with the other 1 star review here, I found her to be condescending. Instead of acknowledging that the service provided at these rates was unacceptable, she informed me that I should have never scheduled an appointment for 1:30pm to begin with as they ""can never tell when the plumber will show up"". Wish I had known that before ...

Jessica T.

I made a appointment with Maxwell Plumbing for a boiler inspection, the inspection was done & filed with city. I must say that the customer service that Anita Leak gives goes far and beyond. She handled everything with such professionalism. She is very informative & thorough. She has always made each call with her a pleasure.

Kendall S.

I called and inquired if they are Union or Non Union. The gentleman who answered my call stated his name was ""Matthew"". Rather than answering my question he fired back wanting to know what my name was and what I needed to know this for. When I asked if he was able to answer my question, he promptly hung up on me. Based on this simple phone inquiry I will not recommend using this company due to their rudeness and refusal to answer a simple question.