Mattioni Plumbing, Heating & Cooling

Michele N.

They get one star because they showed up. The technician was nice diagnosed the problem then called his supervisor to come and check this diagnosis. Then they hit you with an astronomical estimate to fix the problem. I'm not uninformed to what an air conditioner unit should cost for a mobile home I guess they thought I was!! I contacted a family member and friends who are building contractors all said the price was outrageous. BEWARE of this company they over charge. My mistake was not reading all the other reviews before calling them!!

Lisa T.

A tech came out to diagnose the problem, charging a diagnosis fee. The tech himself was very nice and very knowledgeable and not responsible for pricing. I was majorly taken advantage of by the company. Women beware! The tech told me the total for their least expensive garbage disposal, which he said is the same exact brand as my broken, old garbage disposal, plus installation was $603, even with a ""promotional"" coupon of $45. So it would have been almost $650 or more. They knew I was in a desperate situation and when I asked the cost of the garbage disposal to get a breakdown of costs, the tech said there is no breakdown, it's just one flat cost. Since the garbage disposal has never been replaced before, I told him to go ahead with the work. When people heard how much I paid, they said I was taken advantage of. I know this now, especially after checking prices for my area. I called mattioni to complain and Jeff, the plumbing service manager, called me back. While he said he understood the logic behind my concern, after I told him I did some research later and found the average charge for installation is between 20 and $48 an hour and that the same garbage disposal can be bought at Home Depot for $100, he said and I quote, ""We can't charge hourly. We're in business and we wouldn't make any money."" It was disbelief on my part. He just admitted to price gouging. I reminded him that this is a very difficult period of time due to covid-19 and they would dare to charge that much. I requested half of what I paid returned to me. Jeff said he couldn't do that but that he would offer me a free membership for the year, which is $490 and refund me the difference to add up to $600. I kept saying I wanted the money rather than a membership since I am with a warranty company. He said the membership is free and they perform annual heating and air conditioning tune-ups every year with a 15 percent discount for plumbing calls. None of this really impressed me. I also told Jeff that I did not received an itemized cost of the product and labor separately. The reason for this is obvious. Jeff responded that they just charge flat fees and don't itemize. I then reminded him that when you go to any mechanic, they are itemized every item plus labor. I said I did not want to have to go to small claims court or contact the Better Business Bureau, Etc. And that I just want half of my money back. We went back and forth like this for 10 minutes or so. I ended up accepting Jeff's offer of the free membership plus $113 back on the credit card. He said he would email me regarding our discussion of settlement. I have not received an email yet. This was 3 1/2 hours ago that we spoke. Just beware that they are in business and charge whatever they can to make a profit. This was not resolved to my satisfaction. In response to Alison's response, first of all, I didn't know I was overcharged until soaking with the warranty company and doing my own research. Installing an inexpensive disposal, including disposal, is between $180 and $400. Several people told me I was overcharged after the fact. No, I do not agree with your outrageous pricing. Secondly, Jeff and I spoke yesterday and he refused to compensate me half of the $600. Instead, he offered a 6 months membership and $113 compensation. What more was there to discuss today? If you read my review more carefully, Alison, you will see that I had no issue with the tech. Again, it's your outrageous pricing. There is nothing further to discuss. Many other plumbers charge half of what Mattioni charges. This has nothing to do with the warranty company and everything to do with them pointing out that I paid $500 for an installment, that's why Mattioni does not itemize, to keep the customer in the dark about the true price of the item. Can't make this any clearer but this was after finding out that I was ripped off.

Linnie S.

We called Mattioni to come to our house to troubleshoot some bathroom lavatory leaks that were going on. We also wanted an an estimate for a new humidifier, to change out the lavatory handles that had been installed backwards, replace a utility room faucet, and to do a general inspection of all the plumbing In our house. We have plans to add a new bathroom to our unfinished basement and he had good advice about that.

The humidifier went in without a hitch! The handles on the lavatories were changed without a problem! The new utility sink faucet that was installed was a dream!

My lavatory leaks though...these had to be tinkered wIth several times., on several different days. You are thinking, WHY FIVE STARS????

This is why! Our plumber came out several times, in a very timely manner, to make things right. He could have easily told us that this was a worse repair than what it was. He was unfailingly polite, and optimistic and got the leak problem solved.

Everyone that I've talked to or dealt with at Mattioni Plumbing has been very profesdional and helpful. I look forward to calling them for our basement bathroom project because I am sure that they willl do it right, and more importantly, if there are any unforeseen problems, THEY WILL MAKE IT RIGHT!

Sara M.

10 stars would only be fair for the level of expertise and customer service provided by Mattioni. We have four zones of heating and on their first visit they efficiently made their way through four units.
Not every skilled technician can explain the work to clients - my first experience with Mattioni leads me to believe that customer service is as important to this company as is technical expertise -

David C.

Well, what should have been a simple water heater repair, at worst a replacement, became a $3800 charge!!!!! WHAT??!! Took advantage of a woman and a semi-emergency (not really). Would not give straight answers regarding cost for water heater, but just kept giving ""package price"", and of course threw in the ""if you buy the service plan you'll save a few hundred"". Didn't even explain what the service plan covered. When pressed for the 5th and 6th time, the installers said they ""thought"" the water heater cost $1200, total price for just water heater and install was $3100. So you're telling me that you are charging $1900 to INSTALL the damn water heater?? The extra $800 was for another minor repair of a leaking valve that was ""discovered"" while they were there, unrelated to the water heater. Really?? $800??? Tried to upsell water heater, tried to sell a spiffy ""sensor"" with all the bells and whistles, said she needed a new liner to put the water heater in. And they know they have you since it was an emergency call (not really an emergency). But to get a second opinion or quote is a hassle when you need hot water. Will NEVER use these people again and will continue to warn others through social media and word of mouth. This is what real scam artists look like and act like!! Shameful!!

Griffith R.

Had them come out to my home today to replace a wax seal on a toilet...they wanted $360 for maybe a 10 minute job to replace a $4 part. Buyer beware...Rip-OFF!!!!!

Susan H.

I could not be happier! I contacted Mattioni because my air conditioning wasn't working, and my home remodel contractor said to look for a company with NATE-certified technicians. Every phase of this project, from the initial web chat, to the administrative assistant on the phone, to the technician who repaired my units, was an A+ experience. Matt came to our home and was able to diagnose and fix my AC problems the same day. I think the prices were reasonable, too. I'm so glad I contacted Mattioni and I will definitely be a repeat customer.

Arthur S.

Had a positive experience with HVAC rep who was professional and knowledgeable. He inspected our heating and cooling and we would recommend him highly.

Lisa E.

I would never use them again. My 6 year old hvac system was without incident and ran perfectly until they came out for a spring maintenance package last year. Next thing I knew, no AC. I called the company that had originally installed the system and was told there was no coolant left. They couldn't find a leak anywhere in the system and thought it was suspicious.

Their service people must also get paid a bonus or get a cut from any up sell. While he was in my basement he also ""noticed work"" I needed on my hot water heater (practically new). Said I would need a BRAND NEW one. When I asked about estimates for outdoor spigots that were leaking, the replacement estimate was high! He also said I needed some pressure valve on my water main valve. He gave me several estimates for varying degrees of plumbing work to be done that was separate from the HVAC. For everything he was recommending ($4500) to just one spigot ($300). By the way, just had both spigots done by a local plumber for $300 vs Mattioni's $600. The guy himself was nice and polite enough. They get some great reviews, but I don't get it. The process felt slick to me.

Karen G.

Called them
To have a cracked/split outside faucet repaired that was located inside a room with my home heating unit. What should've cost me a few hundred at best ended up a $500 job as i was told a frost free faucet was the way to
Go... pffff. What doiknow about plumbing. When
My husband heard what was done he was not a happy camper as it was totally unnecessary and said i was taken advantage of.... that said i wont
Be calling them back. Females beware...