Mattex

Kathie V.

Wow! Is all I can say. The service man was professional and quick. I thought I had the right part, and I didn't. He showed me where to get the right parts and didn't charge me for the first service call. ( Who does ANYTHING for free anymore?!?)

When I obtained the right part they came back promptly and installed it. I couldn't be more pleased.

Ryan C.

The sales and installers don't seem to coordinate very well. Sales set up an appointment only to have the installers arrive with no idea what the plan was. Then they insisted the plan needed to be altered. Hours wasted with nothing to show for it.

They're also pretty expensive, and always seemed to be pressuring me into committing to regular maintenance services.

Kaye K.

They replaced our furnace earlier this year. I should have gotten other bids for the work- I found out after the fact that I could have had the job done for about 25% less for the same product. They send cookies to your house and ask you to post your review online. I felt like they utilized the cookie delivery as a guilt technique to get a positive review.

John S.

They were ok in competence but also the highest priced of 4 HVAC companies I looked into for a new Trane Heat pump and air handler. I saved almost 3,000 dollars by going with An old Trane dealer from Decatur Illinois. I'm not kidding. These guys are high priced. My new Trane Seer 18 Xi Heat pump and Tam 7 air handler was 7750 installed. Their same equipment and price was almost 3 grand higher. Now you figure it out. The owner likes to live too high dollar of a lifestyle. Never.

Doris H.

They will never step foot on my property again! The only positive thing I can say is that they responded quickly.
My attic fan had gone out and caused moisture in the attic. My regular electrician referred me to them. The first recommendation was that I remove the pool from the garage, ignoring my statement that I have a pool for a health problem. Secondly, he said the whole attic had rotted out and I was going to have to replace the new roof and everything on down. Yet laughed at me when I asked if the kitchen ceiling would have to be replaced also. What is so funny? If everything it is attached to is rotten, why wouldn't it need to be replaced? Claimed I did not have a ridge vent which I forced him to take a second look; he finally had to admit I did with no apology for being wrong; It was there but doing NO GOOD. If I had taken their recommendation I would have spent thousands of dollars, possibly $50,000 for he said the setup was all wrong. Predicted a huge fire, the burn out of the furnace, pool heater and water heater. Wanted to bring in evaluation crews. Well,it has been working fine for 12 years. He never identified his pool expertise and claimed all the professionals I had in over the years didn't know what they were doing! Please. He didn't even know who had been involved. Beware of the guy who proclaims to know everything without proving why.
I had been in the attic a couple of weeks before and it was dry. Wood does not rot that fast! He didn't address the immediate situation. All suggestions would have to wait til spring to implement and by then maybe all would be rotted out.
I put a fan up there and two days later another company put in a new fan and all is well.
I was charged $79.00 for all this doom and gloom prediction with NO suggestions of immediate action. All of this two days before Christmas. Happy Holidays to you,too.
They have lots of bells and whistles. I got three e-mails from them before the guy arrived; one with a picture of the person coming. Sorry but I don't need all of that and you pay for it. He also stated that they are a repair company but they don't do appliance because you throw them out even if they are fairly new like two years old; you don't repair them. Also said the charge for cleaning a dryer vent would be 200 or 400 depending on the difficulty of the job. He knew mine would be $400 because without looking or knowing there the vent and dryer are located he knew it would be difficult. He wasted my time and I got to pay for it!!!

Brian M.

I'm not at all an expert on things plumbing. But in years past, when I was younger and more fit, I replaced a wax ring for a toilet. It took only a few minutes.

I do NOT KNOW for certain that my current problem is related to the wax ring; but my problem (water leaking from underneath the toilet) is consistent with my needing to replace the wax ring. Because I have major problems with my back, I dare not even attempt that task.

I called Mattex, and was quite pleased that an actual human being answered my call (after getting answering machines on my previous three calls). I thought I had found my ""shining armour"" plumbing contractor--until I was told that whatever charges I incurred for their work would be ADDED to the $79 charge simply for coming to my house. That was my first red flag.

When I asked the costs for replacing a wax ring (a procedure I had completed many years ago in perhaps a quarter hour), the gentleman with whom I spoke said the total, including the service call (which is NOT subtracted from the work charge) would be $407.17. LOTS of red flags!

That is absurd and insulting. If they charge that much just to replace a wax ring, what would they charge for something more complicated? I could purchase and install an entirely new toilet for not much more than that. I will never again call this company.

Bryan H.

On Tuesday evening I had taken a shower and noticed the water wasn't very hot I thought it was because my wife was doing laundry. Wednesday morning my wife took a shower she said the water was cold. We were leaving for work so I didn't have time to check it. Talked to the guys at my job thought it might be a thermocouple got one from work. Got home at 8:pm looked at the water heater and saw water at the bottom I instantly knew the water heater was bad.

I Called Mattex this morning talked to Steve who wanted to send a tech out to look at it. I told him there was no need I needed a new one.

They sent Alex out who was extremely friendly and professional. He gave me my opinions and even talked to my mom. He answered all of my questions and even installed shut off valves as I had asked him to.
I told him I would drain the old tank while he got the new one and parts.


He let me help where I could.

Alex was such a pleasure to have in my home and is on top of his game.


I would recommend Mattex and Alex without a second thought. He is an asset to this company.

Mark B.

Quick, easy, and efficient. Doesn't hurt the wallet either. Very professional and helpful. Will use again and recommend

Barbara M.

Kind knowledgeable staff. Very helpful.
Highly recommend! I had done my research and wanted a Trane. I received choices and recommendations for my needs. Thank you, Mattex

Scott H.

Had my furnace and air conditioner replaced by Mattex. Rich, the salesperson, was great to work with and also had the best price. He answered my email questions even on the weekend as I chose between the 3 options he prepared for me. The bids were broken down by component and very easy to understand. The others who bid mostly lumped things together so it was less clear what components cost. The installers, Dustin, Aaron and Dillon, were extremely polite and efficient. They did a great job and cleaned up well too. Nelson the install manager dropped by to see how things were going. You could tell he had been doing this quite a while. Everyone I spoke with at Mattex from the person who answered the phone to the people who visited my home were extremely professional and great to work with. This is a well run organization with great people! I highly recommend them.