Mattex

Deb C.

The people working, installing and servicing have all been kind and helpful people. I had a minor issue 3 years after installation and the staff came out immediately to fix it. In my case it was free. The person on the phone was generous even though I spaced out and called her twice with same question. Good people and excellent product. My electric bill is less than half of what it was before new furnace.

Gary M.

They have quality products, professional service and is responsive for regular maintenance as well as to address the unexpected

Daina B.

Called to have an outlet installed for an over the range microwave. Was quoted $507 and told it would take three to three and a half hours to install. Laughable.

I picked another local company that came out the next day, agreed the switch that was already there that ran an old ceiling vent fan was grounded and on its own circuit and could easily be moved and converted to the outlet we needed. After a bit of discussion we decided we wanted to retain the option for the ceiling vent, so a new line should be run for the microwave and we'd terminate the old switch into the ceiling, just in case. A bit over an hour later I had a new outlet for $225!

Don't even bother with these guys. They are a joke. Anyone that needs to take three plus hours to install an outlet needs to pick a new field!

Sheena G.

I had my HVAC and water heater replaced by these folks last summer. since the replacement of the water heater I have had a pounding noise each time a downstairs toilet is flushed.
last week the 1 year old tankless water heater began showering hot and cold water out of the bottom of the unit. The rep came out the next day and replaced two failed part. I had to remind them the unit was one year old as not to be charged for the work. I called for three days to get someone to return to address a faucet leak but was told they could only come after 5 for an additional fee on top of the 90 fee just to come to my home. I repaired the leak myself with the help of a youtube video and my 20 y/o daughter.
today they came out and quoted me 480 to swap out 2 outside lights. 840 to replace a range hood. 1300 dollars for 2-3 hours of labor. I work with people who can cure cancer and they don't even charge rates like this.
take your business to people who don't price gouge.

Kellie K.

We bought a new unit AC/Furnace unit from them 2 months ago. Installing was amazing. The AC is not working now when it's 90 outside and 81 in my house. Now that they have my money I keep getting pushed off for them to come fix it. I'm not impressed with the person who answers the phones, she just wants to get off and not really help you. Very dissatisfied

Bobby B.

TERRIBLE company!!!! I booked an appointment 4 days in advance and let them know I'd be driving in from 2-1/2 hours away to meet them at a rental property. I got a text at 8:08am confirming the appointment. I got another text at 12:12pm saying their ""techs are still hard at work and as soon as one is available will be reaching out."" At 2:34pm I asked for an eta and was told ""the tech is still working on a furnace. As soon as he's finished they will contact you right away."" At 4pm they called and said they would not be coming. Too many other important appointments. I went with them bc there appeared to be a large company with many techs. I figured I might pay a little more, but need someone who can be there when they say they will. I waited 6 hours at my property, and wasted the gas and 6 hours driving time to be there. I was hoping to find a one-stop shop I could use for HVAC, plumbing, and electrical at all my properties. I will never try to use them again and will tell everyone this story. Absolutely terrible. I would never treat a customer like this. I wish I could give ZERO stars.

Kathie V.

Wow! Is all I can say. The service man was professional and quick. I thought I had the right part, and I didn't. He showed me where to get the right parts and didn't charge me for the first service call. ( Who does ANYTHING for free anymore?!?)

When I obtained the right part they came back promptly and installed it. I couldn't be more pleased.

Ryan C.

The sales and installers don't seem to coordinate very well. Sales set up an appointment only to have the installers arrive with no idea what the plan was. Then they insisted the plan needed to be altered. Hours wasted with nothing to show for it.

They're also pretty expensive, and always seemed to be pressuring me into committing to regular maintenance services.

Kaye K.

They replaced our furnace earlier this year. I should have gotten other bids for the work- I found out after the fact that I could have had the job done for about 25% less for the same product. They send cookies to your house and ask you to post your review online. I felt like they utilized the cookie delivery as a guilt technique to get a positive review.

John S.

They were ok in competence but also the highest priced of 4 HVAC companies I looked into for a new Trane Heat pump and air handler. I saved almost 3,000 dollars by going with An old Trane dealer from Decatur Illinois. I'm not kidding. These guys are high priced. My new Trane Seer 18 Xi Heat pump and Tam 7 air handler was 7750 installed. Their same equipment and price was almost 3 grand higher. Now you figure it out. The owner likes to live too high dollar of a lifestyle. Never.