Matrix Plumbing

Mitsi P.

All positive reviews must be family or friends. They show up for a simple toilet repair but have no gaskets. Then want to come out "special rate after hours" since we work m-F and we had already taken a day off and waited all day for them to show up! This business is a joke. Be warned. It's 5 days later and they still can't find a toilet gasket!

Keisha P.

We were connected with Matrix plumbing through our home warranty company. We had a leak in our bathroom and also a leak on our cold water side. Our home was built in 83 so our minds went straight to slab leak . The warranty company would not cover the repair but matrix was willing to work with us any way. The re routed our cold water line into the wall. The technician was great super informative. Gave us a step by step on the process. Really educated us on how plumbing worked and the reasons for the plan of action. They made minimal holes in the sheet rock. If we have any other plumbing needs we will for sure ask to be connected with Matrix Plumbing.

Schuyler W.

Their Plumbing team has been nothing but sweet and kind. I had the pleasure of dealing with Crystal and even tho she was busy she was patient with me and answered all of my questions. Very Honest and Trustworth.

Kimberly S.

I was referred to this company by my a/c company, there was something going on where the plumbing and A/c lines tie in together, This plumbing company was amazing and worked hand in hand with my a/c company and was able to resolve my issue very fast and for a reasonable price. Needless to say i will be sure to use them for my next plumbing job!!

Jason F.

Landmark sent these people to my house. The tech lied and stated he ran into the main line and was unable to send the auger out any further and that the line needed to be hydro-jetted. Ummm. I was standing there he ran into zero blockage, did not scope my lines, did not even try another line! So he mysteriously said it needs hydro-jetting? Landmark of course went with what the tech said and will not send a second opinion out, even after the first person I spoke with during the call stated they could.

DO NOT USE MATRIX OR LANDMARK!!! SCAMMERS!!!!

Trevor C.

The team did a good job of diagnosing my problem and walking me through the options for repair. Outdoor sewer line repair went smooth.

Michelle S.

Completely agree with the other posts. We were showing signs of a leak under the toilet that was causing the grout line of the tile to become moist. There was no actual water at this point coming out from underneath the toilet that was visible. Again it appears to be a leak contained within the flooring and in order to address the toilet would need to be removed. Our home warranty company assigned this company and the plumber came out. As I started to speak he rudely interrupted me and was defensive about not seeing any visible water. At this point my defenses go up and I walk back to my living room. I was speaking with my husband regarding the home warranty and how ridiculous it was that we would have to wait until it became a major issue and costs more money in order for it to be thoroughly looked at. I stated to my husband how incompetent that was. Apparently the technician got his feelings hurt and left without another word so when I called his office I was advised that he was uncomfortable at the way I was speaking about him. Please keep in mind I was not speaking about him... Irregardless what I said was not abrasive or abusive and a grown man can't take a little feedback or criticism. So I told his office manager that I would make sure another company got our business from now on and that the owner needed to know that the technician was that unprofessional to which she replied "I sure will honey." Seriously could you be more condescending. DO NOT USE THIS COMPANY.

After posting this, I received an email bill for the Trade Call fee of $75.00. Since the tech left our home with no signature and not saying a word he obviously did not collect his fee. Given the above I called my home warranty to state how unprofessional they were and was advised that this company had contacted them and LIED stating that I was verbally abusive to the technician by yelling, screaming and cursing. None of which ever happened. I did not even say another word to him after coming to sit back in my living room and my conversation with my husband was civil and there was no abusive language between the two of us. AGAIN THIS COMPANY COMPLETELY LIED STATING WE CURSED AND YELLED AT THE TECHNICIAN AS THIS NEVER HAPPENED. According to my warranty apparently this lie was made in order to force the Trade Call fee to be paid since the tech obtained no signature. Well guess what I will not pay it as the service was not completed in my opinion since the technician walked out nor did we sign any paperwork.

Robert L.

Had this contractor sent out by my home warranty company (Landmark Home Warranty) for a repair on my hot water heater. The technician came out and spent about 15 minutes to tell me that my hot water heater needed to be replaced (which I knew and was covered by my home warranty company) and then proceeded to tell my warranty company that on top of the replacement, that I would have to pay them an additional $748.00 to get my plumbing "up to code". I thought that sort of outrageous and sought a second opinion from another reputable company in my area. I explained to him that my hot water heater went out and let him do his job which took about 45min and he wrote out his report and nowhere did it include the brickwork, piping or drain upgrades, etc. that Matrix told me were necessary to bring my home up to code (my home was built in 2005). When I asked him if all of my piping was up to code he said that it was and actually told me that my current pipes were exactly what Matrix told me that I needed. Even when confronted with this information, they would only say that their technician was right. I actually measured the pipes myself and they measured exactly what Jet said I needed.

These people are CROOKS!!!! Don't use them they are just looking to sell you a bunch of upgrades that you don't need. If they don't want to service warranty customers fairly, they should get out of that business!

Stephanie F.

Absolutely agree with other posts, I would give negative stars if possible. Again a company contracted through home warrenty issue. The technician did show up, however he diagnosed a $1400 problem saying he would have to jackhammer into my foundation and I would
Probably lose all my tile floor too. Amazingly he diagnosed this without even taking the toilet off. We fixed it ourselves for $21 and a new flange. Loss of $70 for that terrible waste of time visit. Very fraudulent company, I would highly avoid.

Christina W.

Warranty company recommended this vendor. No call to schedule appt. I called and left message. No response. I called again and spoke with the receptionist, after several minutes of looking for my lost claim she told me they cancelled my claim bc I have a tankless water heater. I do not have a tankless water heater. Receptionist full of excuses and no action. Company has no desire to work. Decided to go with another vendor.