Mathews CCAC

Jarrett C.

Had them come in and replace AC spent $15000 for two units. Needless to say, it has been nothing but a nightmare. They have come out and had to fix their units five times in one year and they nickle and dime you for everything. I have easily spent an extra $2000 on parts that aren't included on warranty. The sales guy was the biggest swindler ever do not trust him. Empty promises. I implore you please do not use them. Anyone would be better

Russell S.

Requested Seasonal A/C maintenance checkup. Matt showed up on time and was very professional, courteous and patiently walked me through the checkup. Answered all my questions and taught me a few things about my system. Simply outstanding customer service. Earned our trust and future business!

Amber H.

Just wanted to update - our new AC has been wonderful. No issues whatsoever. Matthew's also came out to do a free inspection about a week ago. Great company!

Gary M.

I just had an issue with my electrical and called CCAC to see if they could get somebody out here to fix it. The guy came out here totally overcharged me and took him three different visits just to fix it, because he had to keep leaving my job to do other jobs. You would think with the amount of money I paid them that they could focus on just me. I'm not even sure the guy they sent out here was an electrician. He really seemed confused. Needless to say I will not call them again. Just hire a professional.

Angelica L.

I had great same day service with solutions and step by step instructions on how to use a system we'd never known how to use to its fullest potential! Phenomenal experience!

Frank R.

Mathews tried to slap our head for $14,000. Their actions border on criminal. Our central AC stopped blowing cold. Mathews CCAC visited for a diagnosis. They noticed our handler was two decades old and recommended we replace it. They went on the roof and came down with a diagnosis of a faulty compressor. They said that the warranty just expired because the installers (after Hurricane Harvey) did not register the product. John showed up and gave me a quote for an entire replacement of air handler and the equipment on the roof. A less expensive model quote was around $11,500, or a higher SEER unit for nearly $14,000. He also gave me a quote to replace the compressor: $3483. He said that compressor quote was full, tax and all, "out the door." About twenty minutes after they left, Mathews sent me an email with the compressor quote which was nearly 500 dollars more than John quoted. John also said that they do fifty installs a week. I am not in the AC business but that seems a stretch to me. Take the average of the install prices they quoted me, and that means the company is doing around 2.4 million dollars a month JUST WITH NEW INSTALLS, not to mention all the other services they are doing. I thanked John for his time, mistakenly tipped him, sent him on his way then called another company. The other company showed up the following day. I went on the roof with him, and I also watched him pull a bunch of wires from behind a panel on the air handler and test them (Mathews did not do this). This guy declared the compressor was in good working order. This guy fixed our air. He replaced the thermostat on the wall for $250.

Beth S.

Every single year we have to have this company come back out and have then repost our AC. They initially installed it in 2016, and very summer for the past several years it goes out, sometimes multiple times. We spent $700 last summer for them to find a leak, and they never did. The latest thing to break is a motor they installed two years ago. It has already gone out. I wouldn't waste your time and money with these people!! So frustrating!

Mike S.

Call for a/c service and had a really good response from the service tech.
The tech checked my system and found the air handler had a coolant leak
and would need to replace the unit. No problem because the unit did have some age. He filled the unit with coolant and told me he needed to set up and appointment with the "Comfort Advisor". The appointment was set up for 3:00pm the same afternoon (5/17/22). At 3:45pm no one showed and no one called. I call Mr. John Cizler who is the comfort advisor, he told me he had no 3:00p appointment scheduled. I really don't think this company is
concerned about customers. I overheard the service tech set up the appointment and confirm the time. A wasted day waiting. Unit still leaks coolant. Called another company for tomorrow morning.

Brenda L.

Not going into the details...
I went from a unsatisfied customer to a very satisfied
customer...
They made sure that I was a
very satisfied customer.
Whatever problems may arise...
They really are about excellent
service.

Heather M.

We spent over $700 in labor to have a leak located and fixed. After three visits out by a technician and hundreds of dollars in labor costs, he was still unable to even locate the leak. Very disappointing!!