Mathews CCAC

Frank R.

Mathews tried to slap our head for $14,000. Their actions border on criminal. Our central AC stopped blowing cold. Mathews CCAC visited for a diagnosis. They noticed our handler was two decades old and recommended we replace it. They went on the roof and came down with a diagnosis of a faulty compressor. They said that the warranty just expired because the installers (after Hurricane Harvey) did not register the product. John showed up and gave me a quote for an entire replacement of air handler and the equipment on the roof. A less expensive model quote was around $11,500, or a higher SEER unit for nearly $14,000. He also gave me a quote to replace the compressor: $3483. He said that compressor quote was full, tax and all, "out the door." About twenty minutes after they left, Mathews sent me an email with the compressor quote which was nearly 500 dollars more than John quoted. John also said that they do fifty installs a week. I am not in the AC business but that seems a stretch to me. Take the average of the install prices they quoted me, and that means the company is doing around 2.4 million dollars a month JUST WITH NEW INSTALLS, not to mention all the other services they are doing. I thanked John for his time, mistakenly tipped him, sent him on his way then called another company. The other company showed up the following day. I went on the roof with him, and I also watched him pull a bunch of wires from behind a panel on the air handler and test them (Mathews did not do this). This guy declared the compressor was in good working order. This guy fixed our air. He replaced the thermostat on the wall for $250.

Beth S.

Every single year we have to have this company come back out and have then repost our AC. They initially installed it in 2016, and very summer for the past several years it goes out, sometimes multiple times. We spent $700 last summer for them to find a leak, and they never did. The latest thing to break is a motor they installed two years ago. It has already gone out. I wouldn't waste your time and money with these people!! So frustrating!

Mike S.

Call for a/c service and had a really good response from the service tech.
The tech checked my system and found the air handler had a coolant leak
and would need to replace the unit. No problem because the unit did have some age. He filled the unit with coolant and told me he needed to set up and appointment with the "Comfort Advisor". The appointment was set up for 3:00pm the same afternoon (5/17/22). At 3:45pm no one showed and no one called. I call Mr. John Cizler who is the comfort advisor, he told me he had no 3:00p appointment scheduled. I really don't think this company is
concerned about customers. I overheard the service tech set up the appointment and confirm the time. A wasted day waiting. Unit still leaks coolant. Called another company for tomorrow morning.

Brenda L.

Not going into the details...
I went from a unsatisfied customer to a very satisfied
customer...
They made sure that I was a
very satisfied customer.
Whatever problems may arise...
They really are about excellent
service.

Heather M.

We spent over $700 in labor to have a leak located and fixed. After three visits out by a technician and hundreds of dollars in labor costs, he was still unable to even locate the leak. Very disappointing!!

Terri S.

Our AC went out on Friday afternoon. We called and were quoted $123 for an after hours call. That was fine. The technician gets here and tells us that the system is iced over and does not think it will defrost for several hours, so he would need to return in the morning to figure things out; however that would be another $123 charge. I don't mind paying for a needed service call, but paying for the return call when it could not be really looked at during the first visit is highway robbery. I wish I had thought this through and called around for a better option. Be ware. There are other reputable AC repair shops in our city, as I found out today.

Mallory P.

I am so disappointed in the the service that the company has provided. I called them out to my house in late October and November to work on the AC unit. Both visits the technicians recommended that we needed new duct work. So in February I made the call to get an estimate on how much that would cost. I was told someone would call me back. A week went by, so I called back stated what I wanted and was told again I would get a call back. The following day an employee called me and started to immediately go over prices to change everything out. I was confused because I had only previously been told that we needed duct work and that is it. I thought I was arranging for someone to come look at everything and get me prices. I shared that with the employee on the phone and he goes well you have the wrong department someone will call you back tomorrow. Another week went by with no call, so I called back. By this time I am very upset, I spoke with a lady and she asked me to wait as the person I needed to speak with was close by. I believe his name was Steve, Steve then proceeded to share with me that he was "looking" at my file and that we needed not only duct work and a new unit. This was the first I had heard of this. He said that the following day Ed would call me back. I have yet to hear from Ed or any other employee. The air condition finally gave out and instead of calling back, they've lost my business. I called AAA Air Conditioning and Heating and they came out same day and started the work on it the following day. Constantly Concerned About Customers is not accurate. This was easily a $10k job and they've lost my business in the time when the economy is decreasing due to Coronavirus. I was willing to have the work done and yet they can't even return a phone call. How disrespectful.

Cindi H.

Horrible service and overcharge in my opinion. Day 5 with no AC and waiting on 3rd technician to show up. Do not use this company.

Kyle H.

Had a $5000+ new ac unit installed. Owner did address my concerns after I made them known with multiple follow up calls to the business and emails made directly to him. He did his best to try to correct 3 mistakes that were made by his team. After the initial install, a refrigeration leak occurred. It was resolved after 2 more visits. I was also given a free warranty on the unit for piece of mind. This was good. Other issue was on the difference between a Trane AC and an Ameristar AC. Make sure you know exactly what your getting. Apparently, I didn't do enough research beforehand and ask the right questions but I won't get into that.
However, interior unit broken platform board was never completely resolved after the contractor/carpenter never showed back up a 3rd time to sand the "wood bondo?" repair. Also, he wanted to know if I had any white paint on the 2nd visit?? Maybe a communication/language error but after all the calls, emails, and time waiting for fixes, I decided to just correct this last mistake myself. Overall, the owner did try to "make it right" but unfortunately an awful lot of time, drama involved with this expensive home ac replacement. Go elsewhere? Not sure? Hopefully, you will have a better experience. Not a lot of good options in this area...

Joshua D.

Constantly Concerned about Customers? I don't think so. They're pretty eager to schedule you after 5PM so they can charge overtime just to diagnose the system. They won't have to be concerned about me anytime soon.