Matheson Heating, Air and Plumbing

Mike H.

We will not do business with Matheson again. What should have been a simple kitchen disposal hookup turned into a hidden leak that eventually seeped under our freshly redone hardwood kitchen floor, causing several boards to lift and warp. We received a call from their insurance company to file a claim, and the estimates we got were reasonable, but as it turned out, the boards had settled somewhat after drying out. The floor contractor told us that it would not be worth the time, effort and money to have him repair it, so we canceled the claim, thinking that Matheson would be relieved and willing to work with us on future projects.
I was ""stonewalled""every time I tried to contact the owner about this matter, and was finally told by the Office Manager that they do not want to work with us in the future.
WELL, WE DON'T WANT TO WORK WITH YOU EITHER!

Holly C.

I have always used Matheson for our heating needs and they've always been competitive with pricing and done a great job. Now I have a couple of plumbing issues - 1) need a new faucet in laundry tub and 2) our garbage disposal blades are rattling. Two young guys showed up and tried to tell me it would cost over $1300! Seriously the faucet and disposal alone would cost about $150. When I inquired about the labor or at least itemizing the outrageous bill, they declined to provide it stating ""flat rate"". I told them to leave - what I major disappointment! I waited 3 days for this and now have to start all over with someone else who hopefully doesn't think they can quote some ungodly cost.

Kathy M.

I am beyond frustrated! In April of 2011, we paid over $24,000.00 to have a brand new system put in our home. We have had nothing but problems with it. Matheson has sent people out many, many times since it was all installed. Today our coils froze up. The outside was completely covered in ice. It was over 80 degrees out and we still had the ice. My husband called Matheson to see what the warranty is on this because we have had enough of this nonsense. We were told parts are covered until 2021, but they no longer service our area. Really? They don't service what they installed? I guess once they have your money, they really don't care about the customers. This has never been properly fixed or the problems would not have continued over seven years. My advice would be to find a company that stands behind what they install and know how to properly fix it.

Steve M.

I was charged over $500 for a repair that did nothing.

My air conditioning wasn't working. The repairman told me that there was no coolant. He said there may be a leak somewhere, but he wasn't able to locate it. He recommended the ""band-aid"" repair from his list of 4 options and told me that would get it working for a while, but he couldn't say how long. If I decided to do a more serious repair in the future the costs could be adjusted. The whole thing felt more like dealing with a salesman than a maintenance call. He recommenced a fix, then had 3 different up-charges available too.

I agreed to the band-aid because we were going to have temps in the 90s for the rest of the week. He charged the coolant, took some measurements in the basement, then told me it was all set and left. I ran the AC for the rest of the day, right up until I was ready to go to bed, and the temperature didn't drop. At 10:00 pm it was 81 degrees inside and 78 outside. Nothing was fixed.

My repair was done on Friday before Memorial day. The after-hours answering service told me I could have a tech come out if it was an emergency, but otherwise I would have to wait until Tuesday. That's today, and I still don't have AC! They called me at 6:00 pm and left a voicemail that someone should be out tomorrow.

This is actually my 2nd bad experience with Matheson in less than 3 years. The first was water in my basement caused by a pump attached to my furnace. They quoted a price over $1,000 to replace the pump and fix everything. I googled the pump and found them online for less than $100. I declined the service, was still charged $90 just for the visit, then I called a contractor I know. He came over, looked at it for 5 minutes and told me there was a clog in one of the hoses, he blew it out with an air compressor and it was 100% fixed and is still working today.

These guys can't properly diagnose a problem, then they try to sell you stuff you don't need. If they can't fix it tomorrow I want my money back.

Jeff K.

After my basement flooded, the pilot light on my 2 year old water heater wouldn't light. I called Matheson, who installed the water heater, to come take a look. The trip charge was $97, which is a bit higher than others, but what was upsetting was the fact that all that was done was cleaning out the gas chamber, and I was charged $387 (with the trip charge waived) for that. The two guys were very polite, but that cleaning was less than an hour worth of work. This was, in my opinion, a ridiculously high cost for a small, no replacement part repair.

Richard T.

Matheson came out to the house and provided a temporary fix for under $100 including the $80 service call fee. This was a temporary fix because they wanted $250 to $1000 to replace a $25 valve. I called another company and they replaced the valve for $75.

Julie S.

Updated review because Matheson "" Can't find me"" I messaged the Owner who replied to my original review from 2013 and he is just now replying 4 years later ""wanting to make it better"". They can't make it better as I had the issue of them not installing my boiler to code fixed back in 2013 when we found out it wasn't to code. I messaged the owner with my information as the way he wrote his reply makes it sound like I am lying or something. In 2008 Matheson installed a new natural gas boiler and they DID NOT PULL A PERMIT nor did they install it to code because the boiler required a chimney liner which they did not do. I had the chimney liner put in by another company in 2013 when we found out it was required by code and that other company pulled a permit and it is all now inspected and to code.

Elle Dee E.

Kind, Warm, caring staff and competent technicians. I'm on a monthly maintenance plan, so they come after hours at no charge. I am only disappointed that they no longer do electrical after Travis left.
Total professionals.

Di S.

They installed my boiler and heated floor in kitchen. The boiler install was fine. They cut into my floor joist to install the tubing when they should have drilled holes and fed the tube through. They weakened my floor.

C. W.

I would recommend them, for sure for heating and cooling systems. Scott's installation team was professional and courteous. I felt comfortable having them in my home, and that says a lot. Their pricing is reasonable and included a few extras that the other guys didn't, like a service call after installation. They even plugged up a couple of holes around my water meter that wasn't part of their job. They are a-ok in my book.