Master's Service Plumbing, LLC

Kevin H.

Lyman and his son responded right away to a difficult plumbing situation and resolved it no problem. Recommended options to prevent a recurrence. Professional quality service.

Jennifer W.

A general contractor tried for a year to stop our toilet from randomly running. Finally he said we needed a new toilet but he wasn't available to change it.
Our real estate agent recommended Lyman from Master's Services so I messaged Lyman and told him that we probably needed a toilet replaced.
He was skeptical and the next day he proved himself correct. He just needed to replace one small part. Worked like a charm!
He and his son were so fun and helpful. I recommend them highly.

David D.

We've been using Lyman for over 23 years, always does superior high quality installations of any plumbing related equipment, and proper repairs of pipes, toilets, faucets, you name it. Highly experienced, friendly, prompt and fair, we recommend Lyman and Master's Service Plumbing to all our neighbors in Arlington.

Miguel G.

Lyman is very professional and extremely knowledgeable. Over the past five years I've been working with Masters Service Plumbing and I could not be happier. In the beginning Lyman helped me out by replacing all the toilets, shower and sink fixtures. He talked me through the different quality of products and explained the price differences. He also made a few tweaks to the system that have saved me time and money. Including the additional 1.5"" plastic extensions inside the toilets to help with the high flow and also finding the American made products (not the ones from Home Depot) that have lasted significantly longer than expected.

He is able to talk you through the issues and help you make sense of what is going on. Most importantly he is truthful and has your best interest in mind. After the first few years of working with him I was able to trust Lyman to perform work without my supervision and to this day the quality has not slipped.

I appreciate his honesty and recommend him to all the good yelp people out there. Thanks Lyman for all your help over the years!

Tommy H.

Lyman Stutzman is a sole practitioner
who has worked on my houses for years.
He is honest, gives a professional who
takes pride in doing it right. He uses the best
materials available and charges a fair price.
He charges by the hour in most cases,
ane does NOT USE THE BOOK to charge
ridiculous prices like the big boys.
For an honest job at a fair price,
Lyman Stutzman is your man.
Located in Arlington. He even shows up
on schedule. He cares.

Phil K.

Want reliability, quality of workmanship, solid American parts? I highly recommend Master's Service Plumbing in Arlington VA. Lyman Stutzman knows his business, inside and out, and he understands the value of high quality parts, responsive service, and careful work. I have used him many times over the past 15 years and will always recommend him to friends and neighbors. You should try him.

Matt M.

I was taking off the trap to the drain in my bathroom's sink, and a plastic part broke. I got a replacement at the local hardware store and although it was the right size, it would not fit due to a difference in threading. I went by Home Depot but it did not have the right parts. I called Master Services Plumbing, and he came within a half hour and fixed it. It was not inexpensive, but it was a Saturday, I had guests arriving the next day, and I was desperate. I had a great experience.

Amanda S.

Lyman came to my business in April to fix a toilet that wasn't working. He promised to come back and finish working on another one and we never heard from him. I called him again over the weekend (now October) to come out to fix the toilet that was truly not flushing now and he said he'll come out Monday. No Lyman! I called Tuesday and he complained about parking near my business. I suggested an easy fix. He shows up, does the job in less that 20 minutes (not counting the time he went back out to his car to get his tools) and charged me $650 claiming he hadn't charged me the $400 from April. If someone owed me $400 I'd certainly collect it! I had no way of proving we didn't or did owe it as my manager handled it. He charged $90 service that was not deducted from the total bill on top of his $160 an hour (cause he rounds up his 20 minute job to an hour). His energy is so bad and he is so negative he will never set foot in my space again. there are too many other plumbers I can call to fix a non flushing toilet for $700 in Arlington.
So! Update! The toilet he ""fixed"" 2 days later no longer flushed properly and then continued to constantly run. I will not call him and will have to pay for another plumber. There are too many other people looking to do good, honest work to waste time on this guy.

Sarth M.

Lyman is great to work with - kind and honest. Definitely my go-to person for any plumbing issues from now on!

Mac M.

We contacted him about a leak in our tub faucet. The hot water faucet would spurt water onto the floor every time we used it and we needed plyers to turn it on and off. I sent him pictures and he told me the brand was American Standard and he could easily get replacement parts. So we scheduled a time for him to make the repair and he ordered the parts. Easy enough.

He came out to repair the tub faucet and he replaced the parts. It looked great! However, there was one issue, the water wouldn't turn off and the knobs kept turning around and around. he actually made our issue worse! He told me that the reason was the replacement parts weren't the greatest. His solution was to install a shut off on the shower head and to turn off the flow of water to the tub by tunring on the shower and then using the new shut off to turn off the water.

I told him I didn't want some half ass solution. I wanted to turn the water on and off with the tube faucets like a normal person. He said he would look into getting some other parts, but most likely I would have to replace the entire thing at an additional $1000!

After he left and charged me $433 for making my tub worse. I called manufacturer and found out you can add a couple washers to the valve stem to fix the issue. I call the plumber to tell him the solution. He said he would still go get some additonal parts and try both. The a couple days later I emailed him

""When do you anticipate being able to fix the tub faucets? We now have to turn off the hot water heater in order to get the water in the tub to stop flowing. We just want the faucets to work as they did before, but without the leak. Also, will we have to pay to fix the faucets? Thanks""

His response was ""As discussed at the Service call, the repair kit was able to improve the leak and operation of the faucet. However, due to the 50+ year old faucet age, the repair parts are not specifically available and are generic - don't repair 100%.

I will not process your credit until we get this resolved.

If you wish to have no leakage your only option is to replace the entire faucet. My price will be $1,000.00 to install a Central Brass three handle.

If you want to try doubling the friction washer, it may or may not work, but my time is not free.""

So he messed up my tub, sold me shotty parts, and then wanted to charge me to fix it or charge me another $1000 to replace everything!

I got pissed watched a you tube video, bought 3 brass washers for 89 cents, and fixed the faucet myself. Now it works perfectly with no leak.

Bottom line is this the plumber found and ordered the shotty parts, did the work, made my tub situation worse, and I had to fix his work due to his crappy customer service. To top it all off I he charged me $433 for it.