Masters Heating & Cooling

Andrew M.

I have been calling them since Jan 2022 to get them out to locate my geothermal loop because I am installing a fence here it is 4/27/2022 and still has not been located I have called 6 times the last 4 months and all I get is we will get back to you with a time. This is not a good way to run a business

Abby S.

Our Geothermal was having issues. Masters sent a service guy out to look at it. He quoted us a price to fix it and then a price for a new furnace. Then a sales man came out he did not know alot he said he has only been with company 2 days and would have to look up prices and the answers to our questions. He emailed the next day the price was double what the quote was. I called Angola office, general manager/owner was out and office lady said she would have him contact me when he returned. Still waiting on his call. Another company came out and fixed furnace will need a new part but they got it running for us instead of trying to sale us a new one!

Mark D.

About two years ago we had Masters Heating and Cooling install a new furnace system for our home. Last year I called Masters to get my yearly maintenance done on the furnace in mid October and they said they were booked into January. I explained that we leave for our winter home in January. They basically said that they could not service the furnace in the next two and one half months. I called again this year to hear the same thing. The person taking the call from Masters was cold and non helping. Beware if you buy new from Masters Heating and Cooling. You might not be able to get the scheduled yearly maintenance on your purchase.

Justin S.

Absolutely THE most unprofessional experience I have ever had. I scheduled an appointment a month in advance (possibly more than) only to be called the day of, indicating someone had called in sick and I would need to be moved 2 months out. I had this info relayed via a voicemail, so when I called back it got even worse. I couldn't understand the person on the phone, so I asked ""I'm sorry what was that? I couldn't hear you"". She responded with ""well sometimes cell phone reception sucks!"". I was put off by the overall original appointment scheduling and should have listened to my gut. I can't speak about the service since my business wasn't important enough to them, but if it's anything like the first impression I'm pretty confident I'm not missing out.

Brooke D.

I have had nothing but professionalism and speedy service from Masters. They explain what they are going to do before they do it, and if the service guy can't do it, they call for back up. Will continue to use them for years to come.

Don H.

I want to caution everyone about this companies pricing for parts. I was charged $474.00 for a part that costs around $99.99. ""Taco valve 555-173RP"" I understand that they need to make some money and they go by the national average, and you get a 1 year warranty, blah blah blah. Call me crazy, but I feel like paying over 4 times the retail price for parts is not fair. When I called in to ask about this after the part failed, I was not treated with respect. The lady tried to spin it like the valve was free and I had paid $474.00 for labor lol.The tech was not sure of himself working on a geothermal unit and had to come back the next day to fix still leaking pipes that were not properly repaired on the first visit. Overall I am very disappointed with my experience with Masters Heating and Cooling. Thanks Don Hoekema

Troy J.

They did a great job cleaning and inspecting my furnace. The the technician showed up in the time frame I was given and he was very informative. I would definitely recommend them to friends and neighbors :^)

Camille O.

Masters replace our HVAC system yesterday. They were quick and efficient. I hardly knew they were here. We had 4 estimates and Masters was the best deal. I highly recommend them. They even filed my Nipsco rebate for me.

Trent S.

This company is an absolutely ripped us off.

They came to service our air conditioner for $89 when I wasn't home.

Technician told my wife we needed two new capacitors. Since she couldn't reach me on the phone she told him to go ahead and change them.

They proceeded to charge us $300 for the two capacitors that can be purchased for under $40 at any retail store. Absolute rip off.

Stay away!!!

Sandy C.

In response to your response. I do not want anyone to be given incorrect information so I will correct some things that you are incorrect on.The issue of warranty or not is irrelevant. When your technicians came out to our home to assess our issue you were well aware of our situation. John Cabral had numerous conversations with Water Furnace and how things were going to be handled. I ask what does it matter warranty or no warranty you would have been paid for a job done, period. When your technicians came to our home we were told by them, specifically John Cabral that you could do this job. This is not as difficult or challenging of a job as you state. It is changing out a unit which was going to be supplied to you and installing an additional heat exchanger. As far as Water Furnace waiting on a decision from us. The significant delay was due to you. How were we supposed to give them an answer when you weren't giving us a final answer as to price and when the job could be completed. John Cabral told us that the heat exchanger would be coming from Canada and would take some additional time. There was no misunderstanding. Additionally why would I call the manufacturer in January when we were dealing with you? They are not the ones doing any of the work. As far as going back to the original installer we had numerous conversations with you about that. Why would we want the original installer to do the job when the problem was due to them. Water Furnace recommended that we use you. That you were qualified to do this job. That apparently is incorrect.The entire reason for my bad review of your company is as follows.You realized that this job was beyond your capabilities and you made the decision to not do this job but had no intention of informing us of your decision. That sir is just bad business and if I can save anyone else from being treated like we were by you in the future that is my sole intent.