Master Tech

Gerrit G.

Just heard about an experience with my Mom who lives in Rigby. As a Homeowner her insurance provided her with a Plumbing Company named Master Tech. One of the plumbers came out to see what was wrong with the water heater, why it wasn't sending out or creating hot water. The plumber eventually located the issue and told my mom there would be a 2 day wait on the parts. My Mom is handicapped and really felt an urgency to get the issue fixed, so she called back the company to see if any other company had parts, to which she was told no and still had to wait. My Mom asked to speak with the owner and the plumber said no, I would rather not give out his information. My mom eventually called back and suddenly the plumber did not want to take her call, My Mom left a message for the owner and then came to find out that the plumber had told her insurance nothing was wrong with the water heater. Which is confusing since he wanted to order parts for the water heater in the first place. Long story short, the owner decided to check out the situation and confirmed the parts needed replacement and did say it could take 2 days. My Mom obliged and that is where we are now.

The plumber needs to be a little more patient if they want to have a good history. I will update this review when the work is finished. If it had not been for the owner responding, this review would have been 1 star. I will revise when the work is done.

Thanks