Master & Sons Plumbing

Pat O.

Election Day -- all of our toilets back up and the drains for the shower and bathtub. Nightmare 101 -- after calling and leaving messages for plumbing companies, including one we had used in the Fan, we finally got Master and a live person. Their 2 man team was here in an hour and a half and in 20 minutes all systems were working. They promise 24/7 service because ""emergencies happen 24/7."" And, they deliver. Lou gave me a hug at the end and wished us well in our new home (only 8 days here). He is from Brooklyn and a true mensch, down to earth and affable. We will share the good work they do with our other home-owning friends.

Art S.

I had a water line break on Saturday and I called my warranty people and they put me in touch with Erie Plumbing,they could not come out until Monday. I called five other plumbers, to no avail. I then called Master Plumbers and I asked how do I shut off the main line. Luis walked me thru it and I got it turned off.I then called my warranty service to see who they could get to come out,they okayed it to call Master Plumbers.Luis came out Monday with three helpers and they went to work. They not only fixed the waterline problem,but fixed a toilet run on problem.What was most impressive is they got the parts and completed the job in relatively short order. Luis is a Marine Corp Veteran and his work ethic shows. I am completely pleased with the work his crew did and would highly recommend him.
Semper FI,
ArtSchuetze

Newyork N.

We had damages due to the storms and they came out and took care of more than just the plumbing issues. The electric in our garage went out due to the storm and they fixed that too. They are coming back to even take care of the shingles on our roof due to storm damage. Dependable, hard working and personable. I will call them again for sure. I highly recommend these guys if you are looking for some honest and down to earth hard working guys that get the job done, these are your guys! And they can do lots of things! Luis was great and very helpful. One call, all the work with one company..Yes! Thank you!

Gail M.

Buyer beware!!!

We hired this company to install a gas line for a gas cooktop. Lou was supposed to be here at 12:30 Friday. At 1:30 I called the office asking when he would be here. I was told he was running 2 hours behind and wouldn't make it today. He could come Saturday at 12:30. When I explained that I had taken off work to be there on Friday and I did not have the time to wait around on Saturday I was told they would move a couple of other appointments (how nice for other customers) and be here between 8:30-9:30. The time came and went so again I called the office and was assured he would be here at noon. At 12:05 two of his guys (very nice) showed up to fix the incomplete work Lou had done a few weeks before. The guys told me that Lou was picking up the parts and would be here shortly. By 1pm when he was a no show I asked his guys when he'd be here. He then got on the phone with me and told me he would not be able to be here today because he couldn't get ""the specialize parts"" (Home Depot probably stocks them). As the conversation went on he told me how busy they are and has a guy out. So which is it, no parts or too much work or this isn't a big enough job. Which is it? He then told me he'd be here at 9am on Monday...RIGHT!!! I believe that!!!

Bottom line is they are very unprofessional. A phone call is not that hard to make to tell a customer you are running late or have made an error in scheduling. Don't compound the problem with stories.

Andrew D.

Never showed up! Had appointment scheduled for 9am and no call and show. I called at 11:30am and was told he was running behind and on his way. 1pm no plumber, 2, 3, 4, and by 5 realized this unprofessional plumbing service wasn't showing up. If you have time to waste, they might be the company for you.

Terrence W.

I am always leery when it comes to contract work but based on the Yelp reviews Master and Sons had the best reviews for my area so thank you Yelpers! I called in the afternoon and got an appoint the next day. The gentlemen showed up on time, were professional, and personable (I hate weirdo contractors). I definable recommend this business for your plumbing needs.

A S.

This was the worse experience I have ever had. The first appointment he did not show up at all, I had to call the office. He came out the next day and gave me a quote and we schedule an appointment to get the work done. They were late and still did not call, I had to call the office again. When he got there at 10:35a he asked me was he too early did he wake me, when i expressed my disappoint, no apology at all. Still I wanted to give him a chance. He was upstairs in my bathroom to check the shower leak, when I went up stairs to talk to him he was in my bathroom with the door open and he pants were down to his ankles and he was using my bathroom in my room. I was completely disgusted, his assistant was very nice and apologetic about the situation. Make a better choice in a plumber and don't use Master and Sons.

David A.

Sharing a recent story about Master and Sons. I needed a plumber for two or three small but important jobs. I contacted Master and Sons. They responded quickly and Lou and another plumber were at my home in Chester the next day. I was at work, but I spoke to them over the phone, as a family member showed them the jobs. We discussed what needed to be done, agreed on a fair price (whatever price Lou requested) and agreed at a time for the following day. Very satisfying.

The next day, I was at home all day, no Masters Plumbing, at the agreed upon time or after. It has been a week and I never heard back from Lou or anyone else at the company.

So tomorrow I look, again, for a way to get this work done.

David A.

Maryanne L.

Lou and his helper were very professional and kind.
We called him in the morning and he was able to come over that day and install
2 toilets. He also gave me some guidance with our Koi pond.
I would use his services again!
Thanks Lou,
John and Maryanne L

Mark F.

Just sharing my story in case you find yourself looking for a plumber.

I was out of town in January when our main drain backed up. We called Master and Sons plumbing. They got all the plumbing work done, and they promised to patch the drywall they removed in the process of doing the plumbing work. They never patched the drywall. After repeated phone calls during which they promised to resolve the issue, it still isn't resolved. My wife called multiple times and never got any response.

In my opinion, their office staff was incompetent (couldn't find an invoice by the invoice number) and not at all helpful. I even spoke to the owner twice. Both times he promised to call me back. Both times he did not call me back. He blamed the whole situation on an employee that he had to fire and said that he would ""make it right."" He has not done that.

I have filed a complaint with the BBB and I am having to hire someone to come out and finish the job.

So, if you find yourself in need of a plumber...consider my story with Master and Sons Plumbing.