Master Services

Edward T.

Jack came in gave my furnace a tune up which it has never been done. Very knowledgeable and very professional, told me about all the weak points on my furnace. I would highly recommend Master Services and will use them in the future.

Jeffey M.

Only wanted my furnace cleaned, technician said I had a weak capacitor and if went out would cost $300.00 plus to come out if went out after hours.I believe in preventive maintenance , said it would cost $140.00 since hewas was here already, only problem was he had the part in his hand, thought part cost that much, wrong its a $20.00 part, I should have did some research first. I felt he was double charging me.The company said it cost to run there trucks and did not offer anything except the $20.00 discount for being 45 minutes late and $10.00 off the early service. $90.00 cleaning turned into $250.00 I hope they honor there warranty. Bottom line its my own fault I did authorize the additional work, also for trusting Home Advisor and Master services reviews, also technician tried selling me a service contract, felt like I was dealing with a car salesman

Toni V.

The Master Services technician Jack informed me of all my options in detail. He was very knowledgeable and respectful. I was extremely pleased with my service call. Jack arrived on time and cleaned up after himself. He also provided me with a coupon for future services. I would highly recommend Master Service to all my friends!

Dennis G.

I've had nothing but positive experiences with Master Services; both plumbing and HVAC. They are a very professional organization with well trained workers and they stand behind their work. I highly recommend them.

Pat G.

Very knowledgeable!! considerate made sure we under stood how things worked and that we were comfortable before they left

Ashley B.

Our basement started flooding Tuesday night. My husband and I were freaking out and called Master Services. Candy answered and was very helpful and calm. She got in touch with a plumber and sent them out immediately. (This happened at 8:30 at night). Jeff called and let us know that he was on his way, and was VERY helpful. He explained that our sump pump had stopped working, and he replaced it with a brand new one that he had on his truck!

Yes you heard me, he had the parts we needed on his truck! I have dealt with other HVAC companies that have been able to tell me the problem, but they NEVER had the parts on the truck. It was always something they had to order and would leave me hanging for a day or so.

Ever wonder how much this is gonna cost you, and have a person give you an ""estimate"" ?? Well there was no estimating here, He had a price book with all the costs printed right on there.

I am very thankful that Jeff came out and didn't leave till about midnight. I felt bad about calling him away from his family at night, but some things can't wait (like when your basement is flooding, and water is coming in from all the corners!!!).


We were so pleased with their work, friendliness and competence that we will only be calling them for our plumbing needs.

Thomas P.

WARNING - DO NOT USE. I will give them one thing, they came out right away to repair a P trap problem. Gave me one price and after messing around for awhile he needed to go to ACE hardware for parts and told me the price went up to due to some stupid chart he was looking at, I guess meaning he did not have the parts so the price goes up and we are retired military seniors so it would be a easy RIP off. After about three hours he was done and we left for the rest of the afternoon costing us $600.00. When returning home I noticed water under our kitchen sink and saw the leak coming from his back yard piecing pipes together. I could of done the same thing with more trips to the hardware store but $500.00 less. I called and the next morning a different guy came out and he also had to go to Ace hardware. I guess it's fixed but one side drains very slowly, but I will NOT call them.

Jeren H.

Had a toilet over flowing on a Saturday plumber arrived at our house repaired the problem and gave Great service I would recommend!

PJ O.

I have used this firm several times previously, but NO MORE. I have a small weekend place in Lake Geneva.
Arrived several weeks ago to find the blower on the HVAC not working. They came , diagnosed probelm and replaced capacitor- some $340. later.
I assumed they checked out the entire system for that fee...but apparently not.
I came back next weekend--exact same issue. They came out again, different Tech ""oh that wasnt the problem you need a new blower motor"". Took 3 days to get a quote for that --$650.!
Now wait a minute; shouldnt a $340. service call be a thourough diagnosis?
During all of this the owner Keith repeatedly dodged my calls. The lady on the ""desk"" is very nice and tries to be helpful.
I asked for a quote to replace the entire HVAC unit--OK finally got the bid 2 1/2 weeks later and it is by far the highest quote- 75% over lowest quote. Think Im being fleeced by these guys. with Regrets

Tina C.

We recently had an oxy quantum air purification sytem installed right into our ductwork. Our children both suffer from mild to severe allergies and this system has done wonders. It has been 3 months and we haven't had congestion or sickness yet! The Guys were very professional and fun! The BEST customer service I have ever received.