Master Service Plumbing

★★★☆☆ 3.4 / 5 (25)
Emergency Call


: 325 Sunshine Ln, Reno, NV 89502
: (775) 525-3621
: https://masterserviceplumbing.com

Company Overview

In the Washoe County area, Master Service Plumbing has been a trusted plumbing provider for 20 years. At Master Service Plumbing, our skilled staff excels in radiant heating installation, water filtration and purification, solar systems, and tankless water heaters, a sustainable choice compared to traditional models. At Master Service Plumbing, we emphasize quality work done promptly. We proudly provide a variety of services, including: Full Plumbing Services; New Construction for Residential and Commercial; Remodeling for Residential and Commercial; Installation of Faucets, Sinks, Garbage Disposals, Toilets, and Tubs; Radiant Floor Heating Installation and Repairs; Snow Melt Systems for Driveways, Walkways, and Patios; Tankless Water Heaters and Conventional Water Heaters - Service, Sales, and Installation; Water Filtration and Purification Systems; Boiler Installation and Repair; Gas Piping and Licensed Manometer Testing; Medical Gas Certification; Solar System Installation and Repairs; Backflow Certification.

Master Service Plumbing was established in 1985 by Charlie Schopper. After years of hard work to build a reputable plumbing business, Charlie decided to retire. When the time came, Charlie carefully selected his successor. Charlie’s years of guidance made Marc Totton the natural successor to lead Master Service Plumbing.

As a family-operated business, Master Service Plumbing is firmly connected to our community. As fourth-generation Nevadans, our Master Service Plumbing family is dedicated to giving back through donations, community service, and discounts for military personnel and veterans.

Marc brings over 20 years of plumbing experience, having faced a wide range of plumbing issues, water treatment, and gas pipe service and installation. Marc combines his vast expertise with a commitment to exceptional customer service. Born and raised in the Reno/Sparks area, Marc possesses valuable insights into plumbing and water treatment best practices for our region.

Business Services

  • Gas line installation
  • Gas line repair
  • Hot water recirculation pump installation
  • Hot water recirculation pump repair
  • Plumbing inspection
  • Plumbing installation or replacement
  • Plumbing repair
  • Water heater installation
  • Water heater repair
  • Water pipe repair
  • Water purification system cleaning and maintenance
  • Water purification system installation
  • Water purification system repair
  • Salt delivery

Business Location & Hours



Mon:9:00 AM - 5:00 PM
Tue:9:00 AM - 5:00 PM
Wed:9:00 AM - 5:00 PM
Thu:9:00 AM - 5:00 PM
Fri:9:00 AM - 5:00 PM
Sat:Closed
Sun:Closed

Recommended Customer Reviews

Judy H.
★★★★★

Master Service Plumbing installed my gas line for my new generator.
They were very professional, and I was grateful they did not 'pulverize' my pavers, but, instead, carefully removed them and stacked them neatly so we could replace them without calling a paving company with a large added expense.
They were very quiet, hand shoveled the dirt. Very neat.
I am very satisfied with them, and I would definitely use them again.

Alan S.
★★★★★

Reasonably priced, fast and reliable. I have used them several times and I have always been pleased. I will always call them for all my plumbing needs.

Polly V.
★★★★★

I can not thank these folks enough for their assistance! We woke up to a leak around our water heater. The problem was compounded by the fact that are house is being sold. We are in escrow and the Inspection was being done today.

I called Master Service and spoke to a very kind young woman (I apologize that I didn't get her name). She arranged for a plumber to come out today. Clint arrived and immediately found the problem. He fixed it right away!

The Inspector was here and could see the work and gave us a big ""Thumbs up"".

Thank you to each and every person we dealt with today. You are all truly special. And your work was exceptional at a completely fair price. Thank you again!!

C S.
★★★☆☆

They did a great job after the final visit but it required a couple of visits for things to be fixed. Our shower valve was installed upside down but they do have experts that can fix it. Their customer service line is also helpful. They came back out to make it right. Just note that they charge you the travel time from their last appointment to your house which is at the rate of $100/hr.

J K.
★★★★★

Had a leak in my main water supply to irrigation system. Plumber arrived same day I requested service. He was courteous and promptly repaired the problem. I would recommend this company.

Raylene R.
★★★★★

Absolutely the best in town! Hands down! Had problems with our water heater, on a Monday morning of all days. Called and spoke with Josh (who is totally awesome) and he sent one of their service technicians (Robert) out within the hour. Robert was very professional, gave me all my options while prioritizing the total cost to remedy. We chose to replace the water heater rather than repair it. Josh put us on the schedule immediately to have it replaced within the week. He had a cancellation and got us on the schedule earlier than expected. We had also called around to compare price as well as how soon it could be replaced. 3 other competitors were at least $600-$1000 more than what Master Service Plumbing quoted and they were 2 weeks out. Even with being short technicians, they were still able to replace out water heater within 3 days! Master Service Plumbing is the best in town! Don't hesitate, just give them a call!

Anonymous Z.
★☆☆☆☆

This is the worst place ever! My apartment complex uses them to ""fix"" plumbing issues. They are sexist and hate women! They play games and do a half-ass job and don't know what they are doing, then they mess with your water and leave the hot water off. It is constant drama and take forever to make an appointment to fix something if they ever call at all. I wish the apartment building I live in would use a different vendor.

Mark P.
★☆☆☆☆

I bid my custom home out to three separate plumbing contractors. Master Service wasn't the cheapest. The owner started out of the gate awesome with great customer service and answered all of our questions. Unfortunately once our home was under way we had nothing but issues. We had problems with everything from incorrect layout, not showing up when scheduled, installing the basic of plumbing items incorrectly, not tightening things properly which then caused leaks which damaged finished wood products to running hot and cold water lines to close together so that we don't get cold water because the radiant heat off the hot water line heats the cold one. The list goes on and on....... We fought with them most of the way regarding the fixes. My final straw was when they came back out to finally finish caulking around a tub and when trying to diagnose the hot/cold water issue they knocked the drain line out of the wall for our washing machine and didn't notice it........until the first time I ran the washing machine which then flooded the entire laundry room.
If I had one bit of advice on these guys, move along to your next option and save yourself the headache, wish I had.

Casey E.
★★★★★

Awesome service!!!

We used Master Service Plumbing for a repair job in our condo in Arlington Towers which is a 50+ year old building. Having done some repairs in our unit myself I personally know how due to the age of the building and its pipes repairing one thing can easily break three more things. Master Service Plumbing came promptly, they were very efficient and professional, and made an exceptionally difficult and tricky job look easy. Master Service Plumbing finished the job quickly and for exactly what they quoted me it would cost.

I highly recommend Master Service Plumbing and I would not consider using anyone else for any future plumbing work.

Oehler A.
★★★★☆

Quick and great service when I had a leak in my bathroom

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