Master Service Plumbing

Helga A.

A total rip off and unprofessional, aggressive business. Southwest Gas cut us off because there was a gas leak somewhere in the house line, not related to gas appliances. I made an appointment with this company to find and fix the leak. A few minutes later I cancelled the appointment because our neighbor brought in a local plumber to see if he could help. Nevertheless, a plumber from Master Service Plumbing called me right away, asking to talk to that guy, and pushed him away. He also convinced me that this type of work requires lots of experience and very special equipment. So, he came. He capped off three appliances to check for a gas leak and ran tests after which he confirmed that our house line has a leak. Really?! Wasn't that why I contacted you guys in the first place? He suggested to re-pipe the entire house instead of searching for the leak site in the walls because it might be ""very difficult and the house may end up looking like Swiss cheese"". Such a poor outcome from his visit was frustrating, but this was not the end of our extremely disappointing experience. He charged me $605. The charge seemed outrageous, but I paid. When the plumber left, I called their office to figure out how the 1.5 hours of fruitless work turned into such a ridiculously high invoice? The charge included 2 hours of ""travel time"" TO our house and BACK at their regular labor rate of $110/hr (the office is only 45 minutes away) PLUS their ""out-of-town fee"" ($75) PLUS two hours of labor (the guy was on site 1.5 hrs), and the materials $80+. The plumber called me after the office told him that I'm not happy with their ""service"". He let me know that Marc, the owner, agreed to do a free estimate, as a courtesy, for re-piping the whole house. Pathetic.
Another company from Reno was able to locate the gas leak, fixed it, got all the permits, and took care of the inspection-all for $1K. What a difference!

Flora S.

Nightmare. Rip off. Unprofessional. Rude abusive behavior. Left mess after messing up repair. Had to later hire good plumber to correct their work.

Dr. Natalia C.

I was referred to Marc's company from another local plumber that said the location of the hose bib that needed repairing was in an awkward position. I called Marc and he sent over Armando to get a quote. I wasn't expecting anything to be completed for at least a week or so. Armando showed up within the hour and finished the job the same day. I was super surprise at how quick and efficient he was to complete the repair. The lady at the main office called me to notify of the completion of the repair and the overall cost was $400 less than my initial quote for the former plumber. I am referring Master service plumbing to my inner circle of associates that may need repair work done in the near future. Thank you so much for fixing this problem.

Garrett O.

Master service is the best, I have used them for commercial and residential projects. They show up on time, always greet me with a smile, techs are very knowledgeable and price is very fair. They have installed tankless water heaters, roof drains, appliances and water softeners for me. They are my go to for all installs and their 24/7 emergency service is a bonus. I refer this family owned business as often as I can. Thanks for always showing up Master service

Judy H.

Master Service Plumbing installed my gas line for my new generator.
They were very professional, and I was grateful they did not 'pulverize' my pavers, but, instead, carefully removed them and stacked them neatly so we could replace them without calling a paving company with a large added expense.
They were very quiet, hand shoveled the dirt. Very neat.
I am very satisfied with them, and I would definitely use them again.

Alan S.

Reasonably priced, fast and reliable. I have used them several times and I have always been pleased. I will always call them for all my plumbing needs.

Polly V.

I can not thank these folks enough for their assistance! We woke up to a leak around our water heater. The problem was compounded by the fact that are house is being sold. We are in escrow and the Inspection was being done today.

I called Master Service and spoke to a very kind young woman (I apologize that I didn't get her name). She arranged for a plumber to come out today. Clint arrived and immediately found the problem. He fixed it right away!

The Inspector was here and could see the work and gave us a big ""Thumbs up"".

Thank you to each and every person we dealt with today. You are all truly special. And your work was exceptional at a completely fair price. Thank you again!!

C S.

They did a great job after the final visit but it required a couple of visits for things to be fixed. Our shower valve was installed upside down but they do have experts that can fix it. Their customer service line is also helpful. They came back out to make it right. Just note that they charge you the travel time from their last appointment to your house which is at the rate of $100/hr.

J K.

Had a leak in my main water supply to irrigation system. Plumber arrived same day I requested service. He was courteous and promptly repaired the problem. I would recommend this company.

Raylene R.

Absolutely the best in town! Hands down! Had problems with our water heater, on a Monday morning of all days. Called and spoke with Josh (who is totally awesome) and he sent one of their service technicians (Robert) out within the hour. Robert was very professional, gave me all my options while prioritizing the total cost to remedy. We chose to replace the water heater rather than repair it. Josh put us on the schedule immediately to have it replaced within the week. He had a cancellation and got us on the schedule earlier than expected. We had also called around to compare price as well as how soon it could be replaced. 3 other competitors were at least $600-$1000 more than what Master Service Plumbing quoted and they were 2 weeks out. Even with being short technicians, they were still able to replace out water heater within 3 days! Master Service Plumbing is the best in town! Don't hesitate, just give them a call!