Master Rooter Plumbing

David K.

RIP OFF COMPANY!!!!

We called to have a toilet valve and fill valve replaced at our daughter's condo. Easy and quick job, right? The technician arrived around 3:30pm. He said we needed to have the flex hose replaced too, and pushed our daughter to have the entire toilet replaced. When we said we just wanted the work done that we requested, he then said he'd have to go to a hardware store to get the materials. What? You don't have these universal parts on your truck? Nope. And it'll cost an hourly rate of $315 to fetch and install. It'll be at least a two hour job he said. He said it would also cost us extra because he would be working past 4pm. What? We called and made an appointment two days prior as this job wasn't an emergency. It became increasingly clear that this technician didn't want to do this job. So instead of looking at a $1000 job that should cost perhaps a couple hundred bucks, we declined the service. He charged my daughter $315 anyway. He did no work at all. He took advantage of her, a nurse who took time off to get this job accomplished, and that is really bad business practice in my book. But that's not all. We have tried to call the manager to discuss this but she has repeatedly not returned our calls or we have been put on death hold. We've been told that she (the manager) is in a meeting. Bottom line: Choose this plumber with caution. Better yet, do the job yourself or find a company that won't rip you off.

Teige S.

I have had to call master rooter at least six times this quarter to come resolve a septic issue effecting 8 units directly, the lobby and in a sense at least 400 plus residential units.

Robert and Jamal specifically are THE BEST contractors I have had the pleasure to work with. They get here every time within 30 minutes and resolve the issue temporarily.

They also give me confidence they can resolve the issue permanently given the chance and acceptance of a bid. I am willing to work with anybody as far as contractors go. However, these two are my first responders when it comes to plumbing.

Thank you Robert, Jamal and Master Rooter for everything you do.

Patricia C.

This is to acknowledge the fantastic and thorough job that Tino Hernandez did in my apartment. ,He thoroughly addressed very complex and timely issues. He is a consummate professional. I am very satisfied with the work he did.

thank you Tino and Masterooter.

Patricia C.

Elizabeth F.

The man who came and fixed our water heater in our apartment was so dedicated and amazing! He worked for hours just to make sure that everything was correctly installed (things had been put in wrong when the building was built originally). Great work ethic!!

Crystal M.

These guys came out and they diligently worked until after 11pm and never once were rude or unkind despite all the trials the water heater gave the apartments. Just want to say thank you guys for working day and night and back again to fix our hot water we appreciate you so much as tenants. I'd recommend them anyway.

Karen A.

Deceptive technicians deceptive pricing. It was a long and drawn out process. Verbal Quote was not honored. Arrived without the proper equipment. If you proceed with this company good luck.

Dennis V.

Definitely do your research before being employed here! You'll make money but get fired overnight when owner feels the need he doesn't need you! Great place to learn and piggy back off to start your own business or grow to a better company! The best manager the company has had has left check the records! Dennis Vigil helped grow this company to what it is today!

Dan H.

It's a shame they do not have zero star ratings on here!! Look at other reviews (on Yelp as well), you will see I'm not the only unhappy customer.

My drain backed up and I called Master rooter. They came out and cleared the line then recommended a scope, which we did. Upon review of the scope Master Rooter told me I needed the main sewer line replaced ($$$$$$$$$$$).

I then called for a second opinion from Sewer Scope LLC. They came out and the first thing they did is scoped the line. It was already plugged back up from the day before. Daryl then brought in his ""big machine"" and cleaned the sewer line. We then scoped again and the line was clean. Daryl indicated that the sewer pipe was in good condition and under no conditions needed to be replaced.

Their owner, Tony, called me in response to this review which he clearly didnt like. He was a completely arrogant RUDE JERK. I asked for a refund and he told me to pound sand and also threatened me asking if I wanted to ""meet in person"" after I expressed my distaste with him and his company. Keep talking Tony, I'll have the cops there in no time flat!

Honestly don't waste your time there are honest businesses out there and THIS IS NOT ONE! BEWARE!

Erica N.

I've been looking for a plumber I could trust for a long time. This entire team is amazing! From the dispatcher to the plumber everyone is there to make sure you are taken care of. Fair pricing and very efficient. Everything you could ask for in a trusted plumber. I needed them to come out in the middle of the night and Jordan was absolutely amazing when helping get someone out as quickly as possible. 10 out of 10 for service! Thank you master rooter!

Quentin L.

This was by far the best experience I've ever had dealing with a plumbing company! When scheduling service, the person on the phone was extremely polite and professional, they gave me a 2 hr time window and showed up 15 minutes early! The plumber came prepared and had my toilet fixed in no time, I highly recommend that anyone with plumbing needs contact Master Rooter.