Master Rooter

Pascha S.

I would not give them one star but I had to chose something. I cannot speak to their ability to actually pump a septic tank as they never made it that far. I set up an appointment online. I was called back to confirm and asked if I could potentially move the time ahead in the day. We moved the time up one hour. After the agreed upon appointment time had lapsed by 2 hours I called them again asking the status. I was told that the technician was running a little late. Ok no biggie, right? A proactive call from them would have been the proper way to handle this. At the four hour mark past the appointment time I called again to tell them that I had scheduled plans in an hour. They told me that they were going to call me in 15 minutes but that the technician was stuck in traffic and that they wouldn't be able to get to me until after then. Ok. Let's try and reschedule. The next scheduled appointment time was mutually agreed upon. Again two hours had passed before I called to inquire as to where or when they would expect to be on site. This time I requested to speak to a manager as I was getting attitude. Hello, I am trying to give you business and you are giving me """"tude"""". Jerk! I was able to get a manager and this guy hit all of the notes. He said all of the right things, was giving me the royal treatment. So I think, hmmm, maybe I will give you another shot. I was told """"just give me 15 minutes and I will get back with you"""". He called in about 5 minutes asking if I could be there instead of just my wife. I don't know what he was expecting me to do that my wife could not. It's not like either one of us were going to be an integral part in this process, besides writing the check. I told him that I could not as I had made plans to be there at the previous appointment the day before and could not continue to take time off from work to support something that may or not happen. He starts in to the song and dance that he is concerned as it has been 8 years since my last service. Ok enough. At this point I told him let's just forget it as I am starting to doubt their abilities in general. It was as if I relieved him of some kind of burden. No biggie. I guess that they are finding enough business to not and try and get mine. Frustrating experience. Just glad that it didn't go any further. Called another service was called back within 10 minutes and they were on site within the hour. WOUL:D RATHER LET THE POOP FLOW IN MY HOUSE THAN TO USE THEM!!!!!!!!!

Jack M.

Yikes! Ripoff artists at best, near thievery at worst. I called for a septic tank pumping and was told my whole system was ruined. After negotiating a price of $2600 to clear out all the lines including the drainfield and run new lines from the tank to the drainfield the guys were gone in about 30 minutes after simply cutting off the roots and putting new baffles in the tank. Beware, they work on commission, and they willmake you feel like you have to pay them a king's ransom or you will have raw sewage running in your yard. Get someone else to pump the tank and have some laborers do the line work, save yourself a few thousand at the same time!

Carrie Anne M.

Do not hire this company! Had a clogged line to septic tank and called them to clear line and pump septic tank. They told me that my drain field was failing and that I needed to chemically treat drain field or I would have to replace the entire septic system which would be over $ 6500. After negotiations agreeded on $3200 for work of pumping tank and drain field, installing two clean outs, installing new baffles on septic tank and chemically treating drain field. They only installed one clean out which is sticking up a foot into the air in the back yard and now we have a large amount of waste water bubbling up around the clean out leaking into the back yard. Have called them multiple times concerning the problem yet Master Rooter will not respond. I also put the charges in dispute with American Express who credited my account for the charges but I have still not heard back from Master Rooter. Save yourself from all this trouble and hire a different company.

John R.

BAD! BAD! DISHONEST! If I could pick less than 1 star, I would. This company totally takes advantage of those that don't know what is involved with Septic tanks, etc. was quoted $140 over the phone my Missy (I think that was her name). She was very polite. However, the guys that came out, while they were polite, they knew that I didn't know anything about septic tank. Instead of just doing the work that needed to be done, they said I needed all these other things done. and it is funny how everyone I see on here has the same complaint. But they have no clue who they messed with. it costs me not a dime to take them to court. I will make sure that their attorney fees will be equal to the amount they over charged! Shame that you cant trust anyone to do their job honestly.

Pari P.

Difficult to work with getting a scheduled pumping. No call backs after calling three times. Wouldn't honor advertised """"special rate."""" When asked wouldn't give an answer on cost, but said """"it depends.""""

Micheal S.

i live alone in a 5 year new build home. Came home from work to find my septic alarm was off. no issues or problems just alarm so figured my tank needed emptied for some reason. Master Rooter initially quoted $150 to empty tank. Made appt for for day throughout the day June 30th btwn 10-1. Didnt arrive until 630pm. Said ticket stated i needed a NEW Pump. i said no but guess what they said i DID need a new pump. had to ask SEVERAL times for a break down of charges. Claimed i needed a NEW Mercury Float and Check Valve anf Check Valve Rack comings to $3036 and this did not cover tp empty tank. that would have been another over $1000 with them giv me a discount they claimed. Too much to say in one complaint Bottom Line - Late, inconsistent communication and pricing. i believe they charged for things i did not need, overcharged for what they did, left the job incomplete so they have to come back, took short cuts and are simply not to be trusted. I wont use them ever again

Mark U.

Extremely rude . Changes appointments with your notice. Owner tells you it's not his problem! I do not recommend.

Doug B.

Rip Off to put it mildly!!! WAY OVERCHARGED for the services they provided. Unfortunately, I found this out after researching these charges and talking with other knowledgeable individuals regarding the work actually done.

Thomas A.

A bait and switch operation. I put in a request online and picked a slot that was open and they call and say that all trucks will be used for emergencies only for the next 2 weeks. That is a ridiculous way to do business. Also, the price quoted online is for a specific amount of liquid/non liquid. You get charged much more, mine was double the quoted price. BAIT AND SWITCH!

Deborah P.

That 1 star is not my giving. The system wouldn't allow me to give 0 star. Please, please stay away from MASTER ROOTER. These thieves are the worse I ever came across in any business at all!! The technician/thief was Steven and in tow was David(just doing what the bandit Steven told him to do). The price I was quoted to pump my septic was I think $150. I didn't mind since I know it was a while back since it might have been pumped by the previous owner. Whenever it rains, water would backup into the bathroom downstairs. Steven told me that he'll need to open the lid to see what was going on so I gave permission and he dug the ground up and took off the lid. The tank was below 1/2 full but he insist on pumping it(I have pics of this) he then quickly pretended to evaluate the situation and told me that he need to change the drain pipe that goes in the drainfield because it wasn't inserted correctly. I asked if that would take care of the problem and he said yes. He knew I was frustrated and desperate for a solution. The cost?? Between $2,200-2,800. He told me about a 3rd party creditor that they recommend. I didn't go with it because I thought of the interest rate they were charging. Steven gave instructions to David who was doing the actual pipe fittings and he operated the backhoe. At the end they covered the hole and I paid Steven $2800, signed the paper just thinking that my problem was over. A few days later we had rain and I was in denial when my family told me the bathroom was flooded. I almost fainted...$2800 and I'm looking at sewer water flowing over the shower edge!!! I called them and Steven came back out and took pictures of a county storm drain pipe that ran across my property and told me that he thinks that drain pipe was busted and pushing water into my septic tank. He said I needed to contact the county. The county inspector told me on the phone that their system is designed to suck so if I had a sinkhole in my yard then they would have to look into it. I was determined to have them inspect my property to clear them of this and so they did come out and NO the county is not at fault. When I called back Master Rooter I was told to speak to Steven who wanted to come back out to dig again and I told him no because I was having enough water backing into my house already. I asked to speak to the manager and he told me that my system is old and needs a replacement which is $11,000 and they'd apply 1/2 of what I paid before or $1400 to the $11,000. I had to close off the toilet and shower in that bathroom completely. Today is 10/20/20 and I'm still living with the condition because I can't afford to pay another sewer company to do the job. The $2800 I paid included all my savings plus some that I borrowed. All that for what was supposed to be peace of mind but instead a nightmare. While David was in the hole fitting the pipes together Steven looked so uneasy and it was afterwards that I realized he probably was just thinking how easy in about 2 hrs he walked away with $2800. As he was leaving he said thank you, we're going to have lunch grinning from ear to ear. I guarantee Steven is going to pay for my pain and suffering and my family's discomfort. The law is for dishonest people like him. He'll regret the day he ever took my money under false pretense. He's digging his own pits with every $ that he robs from innocent victims.