Master Rooter

Tracy R.

I can't say enough good things about Master Rooter, I've used them a few times for small jobs but recently had to have my entire sewer line replaced and they just took SUCH good care of me. Always showing up when they said they would, they worked so hard to get the job done, cleaned every day, communicated with me throughout the whole process. I don't think you can find better plumbers, I trust them completely they are just so honest and professional. I'm honestly a little sad to see them leave just because I know the rest of the process to put my house back together won't be as wonderful as they were.

Lauren P.

I found Master Rooter when I had what appeared to be a simple clogged kitchen sink and called them because they had the best reviews online. I was very pleased when James was the tech they sent to my home, because he's listed so many times by other customers. I can't even begin to tell you how much I appreciated his help; it turned out to be a far bigger problem than just a clogged sink so he immediately called Alex out to run a camera through to see what the issue was. While James was at my home, he also discovered my water pressure was over three times the limit for my 1950s home which, could cause my pipes to burst leading to even more damage! He spent an entire day redoing copper pipping behind while installing the pressure control unit and fixing the years of bad plumbing the pervious owners did. What's even better is he got my on a plan at no extra cost that helped saved me hundreds of dollars which, he didn't have to do but I very much so appreciated. This was start of huge remodel project but James really helped lay the foundation to ensure I was taken care of and treated fairly. I'm beyond thankful for his help in protecting my home as well as his profession, experienced service. Thank you, James!

John S.

Master Rooter just completed faucet and drainage plumbing throughout my entire house. There attention to detail,keeping me informed,and fair pricing is unsurpassed. I would recommend Master Rooter. John S. Sibley

Julia G.

I put in a request for plumbing bids thru Yelp quotes. My issues were clogged kitchen drain and need new backflow preventer. Master Rooter was one of many businesses who responded to the request Yelp sends out (I have no control over who Yelp pick). Master Rooter they could come and give me a free estimate. When the very young redhead kid named Parker showed up (he was masked) he went up on my roof with a snake and started snaking. I thought, it sure doesn't look like his actions up on my roof, after about ""free estimate"". So I told Parker it looked like he was already doing the work, when all I wanted was a free estimate. He said something about $39 for drain clearing for first time customers, not for the estimate. Cos another company wanted to charge me $39 for the estimate, so I got mixed up. I said I didn't know a thing about $39 to clear a drain. I had another appt with JNR Plumbing (I think he is unlicensed) who quoted me $300 for both replacing the backflow preventer (which other businesses quoted $497 and higher just for that alone) and clearing the drain, and I already gave JNR the job, but he couldn't come till 5 days later.

So I said OK go ahead and clear the drain for $39, at least I don't have to not use my kitchen sink for another 5 days.

Well Parker could not clear kitchen drain from the roof, so he had to take apart the U and put the snake in the wall under the kitchen sink. He said my P trap was too low and deep (my neighbor didn't have the right parts, put in an extension). Parker said he would correct it for $60. Since he had the parts on his truck, I negotiated him down ""for my 70th birthday which was last Sunday"" to $50 He finally agreed to $50, cos he said ""the book"" says $150, but he was very reluctant.

Oh, the $39 includes another crew that will come back with a camera to make sure the drain got cleared. No extra charge for the camera, which Parker says is valued at $250 just for the camera visit alone.

The $39 deal is one-time first drain clearing customer only. He cleared my drain.

Parker did research at my house and quoted me $425 to replace the backflow preventer.

I was going to give a 4 star review. But Parker was so professional and showing me how to flush my new water heater, and how I should do it every 6 months for the first 3 years, showing my water pressure was, and needs pressure regulator, and other helpful advice, like what enzyme to use in my drains to prevent clogging, I am giving 1 extra star to 5 stars for Parker. Also getting my drain cleared without having to wait 5 days and probably pay more, is definitely worth the $39. Parker was very polite. I would hire him for MY business. Also, Master Rooter came in 1 day, other plumbers told me they were backed up for 2 weeks.

My total bill for clearing the kitchen drain, and changing the P trap to a less problematic situation only cost me $89. Pretty good for a licensed plumber who has to support about 14 trucks.

The camera people came on Monday between 12 and 4, but they could not get the camera into the pipe where the clog was because the pipe was too narrowed and deteriorated. Also the camera crew quoted to replace my backflow preventor, much more than what Parker quoted, like $570. I had it done by P&L Plumbing for $350.

Mea A.

I had the best experience with this company and anyone I came in contact or communication with.
I have to especially take time out to recognize one individual, his name is Vladimil he was extremely knowledgeable on so many levels. He took time to explain everything in detail, he was so friendly, and he kept his word as far as anything he said he needed to do or timeframes he would return. I was under the weather and he was patient with me, he even checked on me one day that he returned to see if I was feeling better. On a larger note, Vladimill worked so hard to get the job done day after day. When I think of stellar service, this was it! It is so hard finding great service like this, I am huge on customer service, it means everything to me. I did not want Vladimil to leave, I kept asking questions. The man with the great boots, high attention to detail, knowledgeable, friendly, and represented Master Rooter to the max, I will continue to post reviews and share with my family and friends about this experience. Thank you Master Rooter for the best service!!

Lori S.

Parker did a spectacular job installing our new water heater and removing our old one..He even called when he was running a bit behind. We will use this company again for our plumbing needs!

Casey E.

I needed a new plumber ASAP to fix a pinhole leak on a copper line that we found during remediation. MR picked up the phone even though it was after 5pm. They were able to send Justin out the next day.

He was great, worked quickly and quoted a flat rate that was very fair for the work and the quality. I will definitely use MR again.

John P.

TOTAL SCAM... Here 30 minutes and says he cannot get snake down the pipes 90 degree turn so he recommends someone else to burn you for 400 dollars and the job is still not complete... Dont waste your time,call a company that will get the snake down your pipes... isn't that what plumbers are trained to do

Joseph G.

Donny and Steven are top-notch and highly responsive. We live in a historic home in downtown Phoenix and plumbing issues are to be expected. On multiple occasions, these guys have come to the rescue - quickly isolating and eliminating the issues. No one wants to have to call a plumber ever, but Master Rooter has earned our trust and loyalty. We won't call anyone else.

I highly recommend this company.

Dee W.

Sad to say this was our first and last experience with this company. We called because our kitchen drain was plugged and draining Reallllly slow. The tech was due to arrive between 1 and 3 but was late due to an emergency. No problem. However, when he got there, it felt rushed. He walked in, looked at the sink and asked if we had insurance. WHAT???!!! WHY was he asking that BEFORE he even Looked at the pipes and clean-out valve???! He then went outside to the cleanout valve where he made a cursory attempt at clearing the blockage and told us we had a pipe with a bend in it and the lines through the whole home (we are in a single-wide mobile) would need to be replaced at a cost of about $4500! He claimed he couldn't clear the pipes with his router, due to the bend. Never looked at the p-trap or any other solution. Seemed to be in a big hurry. He scheduled a time the following day, to check the line with a camera (Why? He apparently was able to tell we needed to replace the pipes without even looking at them) Seems like the whole $39 drain cleaning ""special"" is just an excuse for them to get an estimate of how much they can charge you.
On the positive side, the women who answered the phone (especially Danielle :-) ) were Super! Too bad They aren't plumbers. Sorry to have to write this review, but people should be aware of what they are getting into. We did cancel our follow-up appointment and went with Second Opinion Plumbers - hopefully they are more honest.
Also - Only one of the 2 techs was wearing a mask, so I guess they don't care about safety either.