Master Plumbing & Sewer

Carrie M.

Thank you George

I had a gas leak at my EQ Shut off.

George informed me before he started what he was going to do, his procedure for dealing with gas repairs and what to expect if the gas line continues to leak

He made sure there were no surprises

And when he finished he did everything that he explained

George is worth returning to MP for any future problems

Julia L.

I would give 0 star, if I can. The manager of this office, Mark Wright, handled my case. I simply only need an annual backflow test. The test failed the first time. I want to understand what is broken before paying more to repair. Mark can't explain clearly in the email or phone call what is broken. I insisted to have an appointment with technician to be onsite together to understand the problem. It turns out the suggested repair (service the relief valve) can't fix the problem. I am glad that I can meet the tech. The failure is due to a bad relief stem instead. Then I asked to repair the broken part. I keeps checking in for the progress by email and progress. Email has no response. Mark promised to call me back but never. I have to keep calling until today Mark hung up my call. During today's call, I was not angry or had any emotion. I just want to ask why I called two days ago but there is no progress. He doesn't want to explain more.

It is a simple test and repair. It already took a month already. I have been the one have to call in every few days to check progress. Mark promised so many times that he will call me back and he never called me back.

Antony R.

Our toilet had a serious issue. Master plumber was a call away. George 37 was in charge of the work and did a good job fixing it.

Cindy L.

If I could give negative stars, I would. I've never had a worse experience with a service provider. As a realtor, I work with contractors frequently. These guys quoted $2700 to replace three bathroom faucets and the angle stops underneath one sink. I showed up on the job site an hour into the project and all they had done was put out some plastic, replaced one set of angle stops and take off three faucet handles. He then tells me, $2700 for the three faucets. I told him to stop work immediately. It took them 20 minutes to put it all back together and they gave me a bill for $810- beyond ridiculous. I talked with the owner, Bart Adam, and said ""no way, I'll pay you $500 for just two angle stops"", which I felt was more than fair. His response? He said ""you're a realtor and make lots of money, too bad. If you don't pay me $750, I'll put a lien on the house and screw up your sale"". I can't believe what an unprofessional response and absolute price gouging. Stay away, far far away from these guys.

Stuart Y.

After a poor experience with Rotorooter who came to unclog our drain on June 30,2022 we called Master Plumbing. George diagnosed our problem and after some adjustments-corrected the problem. MP customer service/relations was wonderful compared to RR.

Mike A.

Jorge and Edgar came out to fix a problem with a noisy pipe inside a wall. This was the second company I had look at the problem (1st company did the wrong thing that had to be undone by Master). Jorge accurately identified the problem the first time he came out and then fixed it with Edgar after I finally got approval for the job to be done. They're honest guys and they do good work. Cleaned up well before they left.
The noise is finally gone. Thanks!

Jessica N.

I has two very different experiences for one plumbing job that ended up taking two weeks with 4 different plumbers. For the first 3 plumbers who came out I would give 1 star - for George our final plumber I would give 5 stars. Since I can only post once I'm averaging the stars.

1 st day - 1 plumber does not have a mask (I asked him to put one on as I am immunocompromised and I have a baby)... so I handed him one and he put it on. He had shoe covers, but did not take them off between his trips outside and between units in our building while looking for a leak. Then an older white guy comes to the door saying he's his boss and proceeds to walk in with no shoe covers or mask. When asked to please put a mask on he rudly says, ""Why don't you just put a mask on the baby."" He eventually puts a mask on but not until he's half way through our condo. The leak is not found this day.

2nd day- a second plumber joins the first and the rude ""boss"" plumber. When scheduling day two I mentioned the mask experience from day 1, so all 3 plumbers wore masks this time but only one had shoe covers.... they cut into the walls under 3 sinks, left dirty tracks all across the tile and carpet and still did not find the leak. The rude ""boss"" said ""him"" when referring to the other woman in the room- misgendering her while talking about her, but not to her, which was awkward. They said they could not proceed until the vanity was removed... but they would try given my ""situation""... IE I'm a mom. Because of my slow HOA and the communication between them and Master Plumbers.. it took 2 weeks for a plumber to be scheduled to return and continue the job...

Final day- George (I got his name so if there are issues in the future hopefully I can request him)- he said he usually teaches the plumbers, but doesn't come out to job sites himself... He was very knowledgeable. He started where the plumbers had left off (where the vanity had been taken out per their request. He cut into the wall to see the pipes, but then went back to the kitchen where he discovered the pipe that was leaking almost immediately. He had the pipe out and a new one on its way in minutes. He checked to see if any other pipes had issues- which they did not. Super knowledgeable, fast, and respectful. When asked to put on a mask he grabbed one from his truck and he put shoe covers on/off every time he entered. I think if he would have been our plumber on day 1, our issue would have been fixed on day 1. 5 stars for George.- I wish I could leave him a separate review since I had such a different experience.

Mary D.

Don't bother calling them unless you are prepared to move and replace your appliances yourself so their plumbers have easy access to any drain. We have a small, stacked washer/dryer combo and are senior citizens. Master Plumbing told us we needed to hire an ""appliance mover"" prior to sending out a plumber to get the washer/dryer out of the way of the drain. The fact that they refuse to move the washer/dryer a couple of feet out from the wall, and put it back tells me they are not interested in working with seniors or disabled persons.

Brian K.

Our sewer line backed up and these guys were here immediately. George was professional and efficient. He solved the issue and helped clean up the affected area.

Definitely would recommend!

Kevin B.

Ken changed out two Moen shower cartridges and the toilet mainline. Completed work in one hour. Happy with the work. Ken was great!