Master Plumbing

Elaina M.

Thank you for helping me with our interior leak. Despite some logistical issues, it was taken care of as quick as possible.

SilverChix '.

Master Employees! Our HOA hired Master Plumbing to service our street storm drains on our private streets. Ben came out to give us a bid, followed up with multiple conversations through emails and phone calls. He was professional and made us feel we were his only customer ... and cared, which was important. Thank you, Ben. The service technician who came out to take the sample for the EPA was Jeremy. He spent extra time after taking the sample to explain in detail what our issue was, and why, and what we needed to resolve. He went the extra mile. He was professional, knowledgeable, and again, treated us as we were a valued customer. When they came back after their scheduled appointment to clean all our storm drains, Jeremy and Helmut were miracle men! Very hard workers, very detailed and cared about the integrity of the job, along with satisfying the customer. These two guys worked on our property like it was their own ... and, worked their tails off. Thanks to Jeremy and Helmut! They are truly the best in Boise. Helmut knows anything and everything about plumbing! Our property manager referred them to us, and they did not disappoint. Having twice watched our storm drains cleaned previously by another company, it was obviously from the start that Master Plumbing with their employees, Ben, Jeremy and Helmut did a far superior job than the company we used prior. I now know who to call for my personal plumbing problems. Thanks, Master Plumbing!

Connor B.

I first called Perfect Plumbing and received a quote to have my side line snaked and cleaned out and they quoted nearly $400 just to have a side line cleaned. I dismissed the tech right away as I felt this was extremely high for the scenario I was in. I called Master Rooter and Helmut (my tech) came out same day within the hour. He explained my situation and had me back in business with an unclogged drain and half the price of Perfect Plumbing's quote. He also left me with some helpful tips on cleaning out my gutters! Helmut was great. Highly recommend Master Rooter.

Jill B.

I would NOT recommend!! We asked them to come out and look at our garbage disposal. We asked if there was a quick fix and we we told no someone would have to come out. It ended up there is a reset button that fixed the problem. The technician was there less than 15 minutes and we were billed $154. I will not be using this service ever!!!

Steph C.

Do you think they ever came back to fix the problem they said they fixed, of course NOT. Save your money and don't waste your time with a company that only cares about money and not YOU

Tammy J.

No hot water and a call into Master Rooter solved the issue super quick. Jim L. came to my home in about 5 minutes had fixed the problem and had so much knowledge about my tankless hot water heater. Thanks so much a job well done!

Steve B.

The absolute worst plumbers in the Treasure valley. They came out and did absolutely nothing and wanted to tack on a bunch of extras to the tune of over $800.00. It was quite clear the plumber just didn't want to do anything because the cleanout is in the cellar instead of being outside. They still want to charge me for a service call even though they did absolutely nothing. Roter Rooter came out and knocked it out in just a few minutes. Master Rooter is a pathetic and unethical company. Beware..call someone else!!!!

lee s.

I realize it's easier to get reviews if someone is not happy with a service and I typically read the negative with that in mind. What surprises me about this company is how uneven the different levels of response have been to a request for a bid on work. The initial online inquiry was responded to promptly and an appointment was scheduled several days out to allow me to take time off work to meet with a plumber to discuss the job.

On the morning of the appointment, a half hour after the missed meeting time, I got a call from customer service saying they were running late, but to expect them in ten to fifteen minutes. One hour after this call, still no plumber and I had had to cancel, as I had thought an initial meeting should take less time than an hour and a half. This is when two trucks roll up, but I had no time left to spend going over my work request.

From this point, customer service asked if I would be alright with a manager reaching out to me to discuss what had occurred and I'd believed that the inquiry was sincere. Now 48 hours later, no contact back. This company has a serious customer service issue. They obviously have too much work and as for concern about a clients time and interest in resolving issues is nonexistent.

Working in customer oriented businesses, a companies reputation is everything and Master Rooter has proven to be lacking that concern.

Ann M.

Poor follow-up customer service. I bought a water softener/hot water heater from them a year and a half ago. My water softener has not been regenerating so I called for a service appointment. That was 2 days ago and have yet to hear from the ""water softener guy"" to schedule a time to come out to look at my water softener. For the money I spent with them, I would think there would be better customer service! Won't be using them again for anything or will not recommend them.

William B.

Choice warranty :terrible.
Master rooter said water heater was not repairable and needed to be replaced.
Choice said not covered, so after two days no hot water.
If you have a Choice buy a warranty from another company. Do not make the mistake I did.